Apria Healthcare Group
Reviews and Complaints

I was hospitalized with Covid in September and October 2020. Upon leaving the hospital Apria was charged with providing two concentrators and oxygen bottles. Every month since Apria calls with claims that I am late on payments, then I receive a bill with a vague explanation. My insurance company, Humana tells me that I should not owe Apria anything but I have been paying anyway because Apria threatens to "turn me in to a collection agency". In March 2022 I sent Apria their bogus bill with a letter explaining that I didn't own anything and a copy of my Humana statement showing Apria paid in full. This month, April 2022 I got another Apria bill with last month's credit but also with a "past due" charge with no explanation. I am certain that Apria is ripping off patients across the county with erroneous charges, small enough that people like me will just pay but when added together becomes a massive amount each month. It is pure fraud! Apria has a history of fraud against Medicare. I believe that Apria has determined that it is easier to commit fraud against individuals.

This is the worst billing department I've encountered in my life. I have never been able to get a straight answer from them, just people parroting replies they've been trained to. This morning I was on the phone with billing for a little while where the guy asked me for all my info within a minute after I had just given it to him. He said "Oh, I forgot." Ok.

Then I tried to get him to look into a what I thought was a duplicate bill, and he kept parroting "It's for supplies, Ma'am," not hearing the part where I said I had already paid for it. No one wanted to help. No one wanted to go back and look at what happened. As far as they're concerned I have to pay the duplicate bill.

Contacted the Better Business Bureau and they will hopefully hear from them.

Horrible customer service almost a 2 hour wait and once they answer if they don’t know what to do they hang up on you. Super frustrating my mom needs her oxygen supplies and they are making people wait then hanging up on you. Lawsuit waiting to happen. I took a snap shot of my phone screen with the wait time then got hung up on by the rep.

I place an order on December 9, 2021. I called to check on my order. Apria Stated they cancelled the order due to a past due amount on my account. Funny thing Apria received Payment on my account and the check cleared my bank account in November. Further research found Apria received the check, but did not post it to my account. In fact, I was told it was in limbo. What the... the manager in billing stated she would get it corrected and have my CPAP order sent right out. NOTHING WAS DONE. I've gone round and round with them now for 4 weeks. I call to check on my order, and of course the reps are so confused they don't know what to do. I Speak with billing again and again was told the error will be corrected and my order will be shipped. This company is the absolute worst. This is the first time I have registered a complaint against apria, however this same scenario has gone on for over 10 years with them. Empower your people to do the right thing without having to go up pay grades and no one seems to know what to do. Pathetic. It is no wonder this is one of the worst health care companies to do business with.

I tried contacting Apria [protected] option 2 then 4 and was on hold for 19 minutes with no one ever answering. then called right back and tried option 2 then 2 and got answered right away. However "Joseph" was no help. He didn't understand anything about the insurance claims or billing. Was told to contact my insurance company. I did and they tried calling option 2 then 4 as well and after 23 minutes no one has answered! Did everyone decide to take the day off phones? Your company definitely needs BETTER customer service for these issues!

I was sent home from the hospital with a CPAP and Oxygen machines supplied by APRIA, no prescription. At first these were no charges, then they started charging me 38$/mo. then 280$/mo and lastly a bill for 1800$. No explanations, no recourse. During these 3 years my case billed over 68K to APRIA, paying for the equipment many times over.
So I sent the equipment back, I could no longer afford treatment. I bought 2 Oxygen generators but had to do a sleep study etc. to get a CPAP. I just want to buy my own CPAP. Now months later, nothing is happening and I suffer every night and day without sleep.
APRIA is an insidious profiteer and holds patient hostage for profit. It is harmful to its patients and should be driven from the healthcare business.

In october 2019 i received a call from an Apria representative to get my new Cpap machine, they said i needed to satisfy my deductable which was $253.00 once i did that i was informed by the rep. that Apria would be billing my insurance provider for the full payment of the machine. Apria failed to do that until after the beginning of the year 2020 knowing full well that insurance companies start off new with deductables. now i am being charged the full amount for the machine which i am disputing, now they have turned this over to a collection company which is affecting my credit. they are also adding to the amount which has escalated by almost $500.00 for what i don't know.
I DO NOT get supplies from Apria! i order my supplies from the internet which is much cheaper & i get the correct items. i hope this can be resolved soon as i am considering filing with the attorney generals office & the insurance fraud division.

To Whom It May Concern:
My name is Diane Ramirez and I been a client of Apria HealthCare. My problem with Apria, is that they never send you a bill for what you owe. I was with them for almost 10 months and never received a bill. Now the collectors are calling me that I owe them $138.?. I called last week thru the automation pay and paid $25.11. That's why it told me that I only owe that much. Now I received a call saying I owe $138.? This company has bad billing services, they wait till the bill piles up before letting you know how much you owe.
Anger client

I have had trouble with Apria Branch office in the beginning(rancho Cucamonga branch) Once I talked to a Darlene Rossetti in social Media she has been a god sent, always gets my issues resolved in a very timely matter, never had anymore problems. Darlene goes far beyond to make customers happy, Boy! am I ….need more people like her.

Ordered and paying for an item have not received.

My husband and I have the SAME insurance (Blue Shield). We both have received the SAME CPAP machines, and both received masks/hoses/filters, etc. He was billed his co-insurance fees, plus the rental fees for a year. I keep getting billed different amounts, they keep calling and telling me I don't have a credit card on file, but charges keep hitting my card from them. They've threatened me with collections, and I just got off my NINTH CALL with them regarding random charges they say I keep owing but can't clarify what it's for other than "rental fees". My husband was told that it was a single-time charge that he was paying, but he was NOT told he's been quietly enrolled in auto-pay on his credit card. (basically totaled to the rental amount for a year). I have been billed partially for 55.00, then again for 36.00, today for 6.30, and now I'm told I'll have to pay 7.33/month for another seven months. I cannot get information regarding why we are being charged differently for the same equipment from the same provider! They REFUSE to let me speak to a supervisor! They're horrible! They won't let me pay in advance, they refuse to compare my account to my husband's account just to see if we're being charged the same. I've requested itemized invoices, but they denied that too. I told them I'm tired of the calls about the bill and want to just settle, and do NOT want them in my credit card account for auto-pay as I don't trust them...then they tell me they'll put me on the do not call list, so then I won't know if I'm being sent to collections for ANOTHER random charge until my credit score is impacted! I feel like I'm being charged inappropriately, I feel they're not managing my account, I don't believe they're even sure what they should be billing me at this point. I have concerns that my insurance company may even be getting inappropriate bills. I want to see a full account of the billing for my account. I understand that my husband would have to request his separately for HIPAA, but they SHOULD match.

I ordered some sleep apnea supplies early in october this year, most the order came in but not all. I have made 2 phone calls to them and discussed by via chat room with them about my incomplete order and to rub salt in the wound I was invoiced for all. (which I paid) all 4 contacts said they were getting on it. I have had no call from them following up, nothing has happened yet and they wont give out a supervisor and managers phone number. Stuck

Apria is running me in circles. I have emailed and called multiple times trying to get an answer as to what I am getting billed for but every description of what I am being billed for says "CPAP UNIT-SELF TITRA Y E0601" which is not enough info for my FSA. I used to be able to get statements from them that listed exactly what I was being billed for in amounts that were consistent but ever since I signed up for automatic billing they seem to just be charging me whatever they want with the description of "CPAP UNIT-SELF TITRA Y E0601". None of the amounts are consistent and billing dates on the statements are not matching up with the billing dates of when the charges went through. I am specifically asking about charges in the amount of $163.34 charged 6/19 and $62.34 charged 7/8 but the statements do not reflect these dates. Screenshots of the statements I was given are included. These were statements sent by three different people. The fifth photo attached was sent to FSA and rejected. The reason for rejection is the fourth photo. I called Apria two times today requesting statements with more information but the statements I received back (photos 1-3) actually contain less information. If billing can't supply me with the information that FSA needs then this is a problem and I can't help but assume that Apria is trying to scam me.