Apria Healthcare Group

My father had COPD and had leased oxygen equipment and tanks from Apria Healthcare. He passed in April of this year at 79, and my mother paid two final bills. The last because they claimed they were never paid. In October, Apria Healthcare sent her a check in my father's name in the amount of $26.40, knowing he was deceased, because she had in fact overpaid. She called them to have them send a check in her name because she was unable to do anything with a check in his. They said the needed a copy of the death certificate emailed to [protected]@APRIA.com, and said to reference the check #, state her relationship to the deceased and provide her mailing address. I did this for her because she is technologically illiterate.

After a couple of weeks, when she never received the check, she called and got the run around. They claimed they never received the email. I had owned a small website development and hosting company for 18 years. I know that, when you email an email address that does not exist, the mail server bounces the email back to you. This is how I know it was received. Whomever she talked to said that they didn't have to send her a check because the account was not in her name. She went to the local Apria Healthcare office and got the same treatment. I filed a BBB complaint and their response was she refused to send the copy of the death certificate, which is a lie. They received the email with the attached death certificate, they just want to keep $26.40 from the widow of a former customer. It's sick!

IMO, people need to be thinking carefully about dealing with Apria Healthcare. They love to game play. While looking on the Internet for similar complaints, I found this from a law firm that details some of the biggest issues with Apria Healthcare, including billing:

https://www.agrusslawfirm.com/companies-with-arbitration-clauses/apria-healthcare-llc

Consumer, Beware.