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CB Medical Facilities and Services Apria Healthcare Group Inability to fill an order completely, various excuses given including item not covered
Apria Healthcare Group

Apria Healthcare Group review: Inability to fill an order completely, various excuses given including item not covered

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12:10 pm EST
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Every three months I order my cpap supplies. Each time I am told what is covered and what will be included. Since COVID I've been ordering 2 extra items, (diffusers) which are covered by my medical plan (Medicare & supplement). When received the actual order varies. Sometimes the 2 diffusers are included, others they are cut in half or totally missing. Each time Apria gives a different reason. Either they are not covered, only allowed to order 1 and when I request it to be filled, they don't even place the order.

When I attempt to reach their corp office to complaint, all their numbers listed route to the same customer service center. I even reach their main call center which could not provide a number to call that didn't route to the same customer service center. Even their corp number routes there.

I am to the point of changing my supplier, maybe I can get a complete order with one phone call.

Claimed loss: not finacial however time is valuable and is wasted with their practices. Each order takes approximately 1 or 2 additional phone calls

Desired outcome: fulfill their obligations in shipping a complete order without their modifications

Confidential Information Hidden: This section contains confidential information visible to verified Apria Healthcare Group representatives only. If you are affiliated with Apria Healthcare Group, please claim your business to access these details.

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  1. Apria Healthcare Group Contacts

  2. Apria Healthcare Group phone numbers
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    More phone numbers
  3. Apria Healthcare Group emails
  4. Apria Healthcare Group address
    26220 Enterprise Court Lake Forest, Lake Forest, California, 92630, United States
  5. Apria Healthcare Group social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 11, 2024
  7. View all Apria Healthcare Group contacts
Apria Healthcare Group Category
Apria Healthcare Group is ranked 1 among 23 companies in the Medical Facilities and Services category
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stellar customer service from apria healthcare!
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