Apria Healthcare
Reviews and Complaints

I received a Cpap machine from them initially they send me the wrong pieces to use the machine Since I started using the machine I had health issue which stopped me from using the Cpap. I called them told them what happened.They told me don’t worry just follow up with my doctor and send them the medical notes. I did all they asked and they turned around and provided wrong information to medicare.This invalided my coverage! They told me lie after lie. The problem is unresolved as I now have to file an appeal with medicare. They keep asking to return the machine which is medically necessary. I even offered to pay the monthly charge until this is resolved. They are uncooperative in every way

. I needed to order some medical equipment for my grandmother and Apria Healthcare had everything we needed. The website was easy to navigate and had clear descriptions of each product. They also had a helpful chat feature where I could ask questions and get advice on what equipment would be best for my grandmother's needs.

Once we placed our order, the delivery was prompt and the delivery driver was courteous and professional. They even offered to set up the equipment for us and provide some basic instructions on how to use it. Overall, I was happy with the experience and would recommend Apria Healthcare to anyone looking for medical equipment or supplies.

The only downside was the occasional missed voicemail or confusing communication. However, given the current circumstances with Covid-19, I can understand how this might happen. It was clear that the employees I spoke with were doing their best to accommodate everyone's needs and were working under challenging circumstances.

Overall, I was impressed with the level of customer service and the quality of the products provided by Apria Healthcare. They made the process of ordering and receiving medical equipment easy and stress-free, which was a huge relief for my family during a difficult time. Despite the minor issues with communication, I would still highly recommend this company to anyone in need of medical equipment and supplies.

But my recent experience with Apria Healthcare was a major step up. The wait time on the phone was quick – no extensive, annoying waiting. And when I spoke to the agent, I could understand what she said. That alone was a huge relief.

The thing that stood out the most about my whole interaction was that I wasn't transferred from person to person. That has happened to me many times before and makes me feel like my business isn't valued. But with Apria, the agent handled my issue completely and quickly.

I've had to deal with Apria Healthcare for years and usually they've given me rough times, especially in terms of customer service. Sometimes I couldn't understand the representative I was speaking to. On other occasions, they would give me the run around or put me on hold for extensive periods of time. I even had instances where they didn't process my order or wrong items were delivered, causing huge trouble for me.

However, my recent experience with Apria Healthcare has certainly opened my eyes. It's hard to find a reliable company these days and I'm glad that Apria stepped up their game in terms of customer service and support. I hope this trend continues, as it would show that Apria values their customers more than just a profit margin.

Apria Healthcare is very clutch when it comes to my equipment and healthcare. Ageing is no joke, and at my ripe age of 71 it's crucial that I get my equipment and healthcare needs taken care of with care. Thankfully, the Apria representatives have been nothing but professional and attentive to detail when it comes to ordering and reviewing my equipment. It's reassuring to know that I can always count on their expertise when it comes to my healthcare needs.

I have to say, I'm pretty impressed with how they handle things. The way they go above and beyond to ensure everything is done correctly and efficiently is a testament to their dedication to their craft. There have been times when I've had an issue with my equipment, but every time, they've gotten it fixed in a timely manner. It's great to know that I can trust Apria Healthcare to always have my back.

Overall, I'm beyond satisfied with my experience with Apria Healthcare. They've been nothing but professional and accommodating, and I look forward to continuing our relationship in the months and years ahead. It's great to know that I have them in my corner when it comes to my healthcare needs. Kudos to the team at Apria Healthcare for their outstanding work!

I gotta tell ya, this Apria Healthcare company really doesn't impress me at all. Their billing process is just plain awful, man. I ain't never had to deal with such incompetence before. I mean, I returned my CPAP machine over a frickin' year ago and it was only partly because of how bad this company is. They just kept sending me the wrong equipment and their customer service ain't worth jack.

But get this, just today outta nowhere I get a bill from them for last year. Like seriously? I already settled my account over a year ago and now they want more money from me? That's just plain ridiculous if you ask me. I wouldn't even give this crummy company a single star.

So let me give you some advice, friend. Stay far away from Apria Healthcare if you know what's good for ya. They ain't worth your time or money. Trust me on that one.

Honestly, my experience with Apria Healthcare was pretty great. Though I gotta admit, dealing with hospitals from another state did give me a bit of a headache. Thank goodness for the helpful and friendly local sales and technical staff! Those guys were total lifesavers and willing to bend over backwards to make things easier for me. I'm so grateful to have had their support and look forward to working with them again in the future.

But I gotta give a special shoutout to Melissa Melendez from APRIA healthcare. She was a real gem - patient, persistent, and totally professional. Without her, I probably would've given up on trying to place my order. So hats off to Melissa - she's a real MVP. Overall, I definitely recommend Apria Healthcare. Their customer service is top-notch and their products are quality.

Been usin' Apria for years, for my CPAP stuff, and all that jazz. But my insurance changed when I got a new job. The new insurer asked Apria to give them machine data every three months. But turns out, Apria couldn't make the cut and as a result, my claim got rejected (damn, Premera of Washington State!). And get this, Apria had the audacity to send me a bill for $943 for the use of the machine! What a ripoff! I had to pay it (ugh) but I protested. Ain't no way I was just gonna let it slide. So, I filled a complaint with the Washington State Attorney General's Consumer Protection Division. Dragged on for a while, but let's just say Apria ain't getting any more of my business.

I been using Apria Healthcare (apriahealthcare.com) for 22 years now and had a recent issue with resupply. They denied me because they wanted me to go through a sleep study and get a new physician order. I was real unhappy about it.

So, I picked up the phone and called their customer service from my home here in SC. I was connected to a gal named Ashley, and let me tell you, she was a real lifesaver. Ashley knew how to use Apria's big database and was able to find my most recent sleep study that was done up in CT.

Within a day, Ashley called me back with the good news. I was so happy when I heard this because I did not wanna go through the hassle of another sleep study. I just needed to get my doctor's validation, and the resupply was on its way. I was so grateful to Ashley for her can-do attitude and working through till she found what we needed to get the job done.

I know from all this that Ashley is an excellent customer service representative, and Apria should be proud to have her on their team. Thanks so much, Ashley, you rock!

I recently tried to order some supplies from Apria Healthcare and found the experience to be frustrating. When I initially called, I was put on hold for what seemed like forever. After waiting patiently, I decided to give up and try ordering online instead. Unfortunately, when I logged into my account, I noticed that none of my previous phone orders were displayed. This was a bit confusing, as I expected all of my orders to be easily accessible.

To make matters worse, the online ordering process kept prompting me to answer questions and sign up for auto shipments – something I did not want to do. While the person on the phone was friendly and tried to help, I still felt like the process could have been much smoother. I mean, sure, she said she could place the order for me, but then what? I'd still have to go through the same frustrating experience of calling and waiting on hold next time I needed supplies.

Overall, I was disappointed by Apria Healthcare's lack of efficiency and inability to assist me with navigating their website. I had hoped that the online ordering process would be quick and easy, but unfortunately, this was not the case. Despite these issues, I will likely order from Apria again in the future, as they offer a range of supplies that I need. However, I do hope they'll improve their online ordering system and provide better assistance to customers like me who are looking for a hassle-free experience.

I recently had an unpleasant experience with Apria Healthcare that left me feeling frustrated and disappointed. I had reached out to them to deliver an oxygen tank to the hospital for my grandmother, and it was supposed to be there by or before 4 pm. However, when the tank did not arrive until 5:30 pm, my grandmother could not be discharged until it was delivered. This caused a lot of unnecessary stress and inconvenience for both my family and the hospital staff.

On top of that, the company sent a shipment to my house despite my clear instructions that this could not be done until I returned from the hospital. When I pulled up to my driveway, the truck was blocking the entrance, making it difficult for me to get my grandmother into the house. I had to leave her in the car and deal with the setup while she waited. Then, I had to have her walk across our neighbor's yard and driveway to get her inside.

To make matters worse, when I called the company to come and pick up their equipment, I was told they could give me a date but not a specific time. This was frustrating as I had to take a whole day off work just to sit around and wait for them to pick up their stuff. It's disappointing that the company does not seem to care about people's time or needs.

Overall, I would not recommend this company to anyone. If the hospital is considering using their services, I suggest asking for a different provider. The lack of professionalism, poor communication, and disregard for customers' needs is unacceptable.

Apria Healthcare, or should I say Apria, is a healthcare company that provides oxygen tank exchange services. Let me start by saying that Apria's customer service is not good. The only positive experience I had was when the delivery driver came to set us up; he was great. However, when we needed tank exchanges on days other than Wednesday, they were unable to help us. We called ahead like they said, but we still had to heft our own bottles out of our car in the parking lot. And get this: the office manager instructed their workers not to lift the bottles out of the customer's vehicle, so we had to do it ourselves. I mean, come on; we're sick and need oxygen, and we have to lift these heavy tanks ourselves?

To make matters worse, Apria overbilled us and didn't process the refund they promised. We had to file a credit card dispute to get our money back. So if you're considering using Apria, my advice to you is:

#1. Use a credit card to pay and keep your insurance explanation of benefits (EOB) to dispute any overcharges.
#2. Don't let them keep your credit card on file.
#3. Make sure you only need oxygen tank exchange once a week.
#4. Be prepared to lift the tanks yourself because Apria won't do it for you.

In my opinion, Apria doesn't care about their customers; they only care about billing your credit card. They're not much of a service provider, but they sure know how to bill you. I wouldn't recommend Apria to anyone. Their customer service is nonexistent, and they're not interested in helping you, just taking your money. I'm pretty sure the company's name is Greek for "treating customers with contempt."

I also suspect that some of the positive reviews on here might be from the company's friends or family. Honestly, I wouldn't be surprised because they haven't shown any desire to serve or help their customers. Just keep in mind that Apria can see you in the parking lot because they have a clear view from inside the store.