Bench Craft Company reviews and complaints 2
View all 47 complaintsBench Craft Company - processing credit card without authorization
I purchased a goft course ad in sept 2009 for 2010 year from the atlanta branch office, Travis Schug. He was very nice and very professional even though I received no business from placing this $375 ad at local cecil field golf course. The home office out of Portland, Steve (Stephen) called and wanted me to place a new ad that would carry me into the 2011 year. I specifically told him I needed to check with my partner before agreement. The guy said ok and hung up the phone. He then ran my credit card that they had on file and charged me for the ad. I called everyday for four days, speaking with Travis, another man in his office, then customer service, Steve and steve's boss Tim M. Travis' office and employees were very professional, Tim and Steve were not. Tim even laughed at me, Steve lied and said I gave him my credit card info, Tim stated that I cursed him, which I did not, but I did raise my voice, after the 6 phone call and continuing run around the office was giving me. Tim then stated they do not keep credit card information on file and I had to have given Steve the information. Then after getting Tim to say that he will then indeed give me a refund, (he never asked for my credit card information to submit the refund to-so that proves he has it on file and that he lied) he stated it would take 24 hours, so I told him I would call him tomorrow at exactly 24 hours, then it said it would take 24-48 hours and that I was being unprofessional. I told him to give me his credit card and let me charge unauthorized purchases to it. To get the refund I had to become unprofessional. I will never do business with this company again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bench Craft Company - mis-representation of goods and services
I was solicited by phone by Bench Craft Company to purchase advertising space on a tee marker at a local golf course and the advertising was to be in place for a period of 24 months. A day later the "sales manager" of Bench Craft Company called me and told me he could offer me the same deal at two other nearby golf courses. I accepted his offer and my credit card was charged for 3 separate "contracts" a total of $1125.00. A few days later when I received the "contracts" there were discrepancies as to where the advertising was going to be placed. Instead of a tee marker for 24 months the 2 other ads would now be placed on a bench and on a ball washer and for a period of 12 months each. I phoned to complain. And I felt the products and services had been mis-represented to me and simply wanted Bench Craft Company to fulfill their agreement to me and give me what they had offered me. After being passed from one department to the other in the end no one would take responsibility for the offer and when I said that in that case I would like the credit card charges to be refunded they said the "contract" was "non-cancellable" then they also sent me a letter informing me about the legal ramifications if I attempted to somehow get my money back. I have already contacted my credit card company and will dispute 2 of the 3 "contracts". The attitude of this company is terrible and they are rip off artists of the first degree. Buyer Beware!
yep they got me as well for an ad that comes out in July but yet now tells me Oct
I received a phone call today on my business line from "UNAVAILABLE." I do not answer calls of this nature so I silenced the ringer and waited. The caller hung up on my voicemail, then immediately called back. That alone was weird. The second time, they left a voicemail message. The caller did not identify himself nor the company he was representing. He stated he was calling "on behalf of" a local golf course, the name of which he mispronounced horribly! Thank goodness he did, because it was a huge red flag to me. He left the number [protected] as a callback number. I researched the number and found all sorts of negative information and horror stories. Of course I did not return the call. Beware these people!
I agree I dealt with them and received a call today after I sent an email saying I was contesting the charge. When I mentioned [redacted].com they said oh there going out of business because of defamation of businesses.. They question you of being a man of your word, Yet the BBB of Portland has 132 compliants and D Rated.
I tried to call back Bench Craft within 1 1/2-2 hours of the order to cancel the order they gave me the run around and couldn't answer me as to how to cancel. I then called again same day an hour later to see if they had done anything to reverse the charge they gave me the run around again. They figure you'll just go away and they got your money.
The man in Portland said in advertising in media your stuck as soon as you give a credit card. Even though they haven't had time to have your order go to the printer yet. There is no product even in the works... Lies and psycobable... They try to make you think your stupid... Typical business technic of shady business people.
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I had to go to my bank and have them change the number ( get a new debet card) to stop them, I also fell for the high pres. sales pitch, also with nn results from add, that I cant seen to find at the golf course.