Bench Craft Company

I purchased a goft course ad in sept 2009 for 2010 year from the atlanta branch office, Travis Schug. He was very nice and very professional even though I received no business from placing this $375 ad at local cecil field golf course. The home office out of Portland, Steve (Stephen) called and wanted me to place a new ad that would carry me into the 2011 year. I specifically told him I needed to check with my partner before agreement. The guy said ok and hung up the phone. He then ran my credit card that they had on file and charged me for the ad. I called everyday for four days, speaking with Travis, another man in his office, then customer service, Steve and steve's boss Tim M. Travis' office and employees were very professional, Tim and Steve were not. Tim even laughed at me, Steve lied and said I gave him my credit card info, Tim stated that I cursed him, which I did not, but I did raise my voice, after the 6 phone call and continuing run around the office was giving me. Tim then stated they do not keep credit card information on file and I had to have given Steve the information. Then after getting Tim to say that he will then indeed give me a refund, (he never asked for my credit card information to submit the refund to-so that proves he has it on file and that he lied) he stated it would take 24 hours, so I told him I would call him tomorrow at exactly 24 hours, then it said it would take 24-48 hours and that I was being unprofessional. I told him to give me his credit card and let me charge unauthorized purchases to it. To get the refund I had to become unprofessional. I will never do business with this company again.

I was solicited by phone by Bench Craft Company to purchase advertising space on a tee marker at a local golf course and the advertising was to be in place for a period of 24 months. A day later the "sales manager" of Bench Craft Company called me and told me he could offer me the same deal at two other nearby golf courses. I accepted his offer and my credit card was charged for 3 separate "contracts" a total of $1125.00. A few days later when I received the "contracts" there were discrepancies as to where the advertising was going to be placed. Instead of a tee marker for 24 months the 2 other ads would now be placed on a bench and on a ball washer and for a period of 12 months each. I phoned to complain. And I felt the products and services had been mis-represented to me and simply wanted Bench Craft Company to fulfill their agreement to me and give me what they had offered me. After being passed from one department to the other in the end no one would take responsibility for the offer and when I said that in that case I would like the credit card charges to be refunded they said the "contract" was "non-cancellable" then they also sent me a letter informing me about the legal ramifications if I attempted to somehow get my money back. I have already contacted my credit card company and will dispute 2 of the 3 "contracts". The attitude of this company is terrible and they are rip off artists of the first degree. Buyer Beware!