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Bench Craft Company
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2.1 47 Complaints
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Bench Craft Company Complaints 47

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3:50 pm EDT
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In late June I was contacted to advertise on a golf card of a well known course in my area, which I agreed to do. It was an easy process and the graphic artist did a great job on my ad. A couple weeks later in early July, I was contacted by Chris about an opening for ad space in a golf course guide for a course in my local area. He said a realtor had the...

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6:31 pm EDT
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Bench Craft Company Advertising

In June 2023 I was contacted by a Jared Suter, representative sales manager for Bench Craft, asking if our restaurant business wanted to place a sign on Terre du Lac golf course. He told me that our sign was on Hole One, in view of the club house. I play at that course often and was familiar with the placement so it sounded like a good opportunity.

I went to the course twice since June and did not see my sign so I asked the golf pro why it wasn’t there or if he knew when it would be. He said that that it must be at their 9-hole executive course, which I didn’t even know existed. I asked if there was a club house at the 9-hole course and he said no.

I was given misinformation about where the sign would actually be, whether it was intentional or not.

I called the company and was basically told that I had signed the contract so it couldn’t be refunded.

I would like rectification in some form.

Desired outcome: I was told the advertisement would be placed in a location that it was not placed. I would never have chosen that location if I had known the truth - that it is at a location hardly used and definitely not in a spot by the clubhouse.

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11:07 pm EST

Bench Craft Company Golf course ads

I’ve purchased adds with Benchcraft for the past year. Spending over $9,800.00

In September of last year I got a call stating that I owed another $3,100.00 since all golf course ads and score cards were complete. I knew this was already paid in full. But I wasn’t in my office and the salesman pressured me into making the payment bc he already pushed my orders through printing. (Never received proofs) I did however have him email me confirmation that this was in fact the final payment.

Now 2/1/23 a new year. I get the same phone call. I need to make another payment of $3,100.00 same story. After a brief argument with the salesman Travis I sent him all emails and contracts. Explaining my frustration and still no response or no proof that any advertisement ever took place.

I definitely feel scammed!

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Is Bench Craft Company Legit?

Bench Craft Company earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Bench Craft Company to be a trustworthy company. Although there's a 27% resolution rate for customer complaints, which deserves attention, Bench Craft Company is known for their high standards and safety. If you're thinking about dealing with Bench Craft Company, it's wise to check how they handle complaints.

We found clear and detailed contact information for Bench Craft Company. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for benchcraftcompany.com can be seen as a positive aspect for Bench Craft Company as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Bench Craft Company's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Benchcraftcompany.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Benchcraftcompany.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a benchcraftcompany.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Bench Craft Company's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 0 complaints were resolved.
  • Benchcraftcompany.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The benchcraftcompany.com may offer a niche product or service that is only of interest to a smaller audience.
  • Bench Craft Company protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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10:36 am EDT

Bench Craft Company Spam emails, no unsubscribe, rude sales team

Today I was contacted by a sales member of Bench Craft Company, I simply replied with a request to please be removed from their mailing list, the sales member Eli Ross, replied with "Why?". I responded with a link to the "federal trade commission" website stating the legal requirements for advertising and marketing emails. Please see the image for his response.

I have been contacted multiple times now, by multiple individuals from the company. They continue to waste my time and company resources. They also seem to not show any care for their customers and shady business practices.

Obviously everyone takes rejection differently, but with a single sales member like Eli Ross reacting the way he did as the face of the company, he really is giving the company a bad name.

Desired outcome: Provide a way to "unsubscride" and train your sales to show respect.

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8:42 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bench Craft Company Lied about their services

This company called stating that a local golf course had hired them to design their score card and map. They stated that the “club” or golf course requires $1,185 for the art work on the ad. Noah the sales rep said “every golfer” will see this ad. After paying the money I called the general manager of this golf course and she told me that this is not the case. The gold course has its own scorecards and maps that do not have ads. She receives booklets from bench craft but they did not request the money for the art work and that there is no chance every golfer will see this ad. She herself has been trying to get out of her contract with bench craft because of their misrepresentation of their product to advertisers.

Desired outcome: Refund

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Resolved

Company resolved the issue immediately and was sensitive to the issues raised. I was issued a refund. The company seems to be making a great effort to fix poor business practices and changing the company reputation. Please remove the complaint as the issue has been resolved.

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8:34 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bench Craft Company Golf course brochure

I wish I could nominate this business as the worst Marketing Company on the planet. They are thieves and a useless bunch of lier's. They took our money and never actually published anything. We contacted (fairwaymedia.ca) them and never received any responses. We were sold on a Golf brochure advertisement which was complete bull. We never received any proofs or any communications that anything was actually published.

When they finally communicated, it was to try and sell us more ad space in the same brochure, can you actually believe that! So we confronted them about stealing our money and here is their response verbatim:

"Please do NOT contact us ever again. Your email although well written and detailed was very unprofessional."

As a service business ourselves we are floored that a vendor would not resolve the issue and instead tell us to never contact them. That alone shows how incompetent their business practices are and their inability to resolve a customer issue with even the slightest bit of tact and integrity.

I really truly hope this review hits more people and that these scam artists are avoided at all costs.

!NEVER BUY FROM THEM!

Desired outcome: Hopefully this protects other buyers from these scammers.

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Resolved

VP of Company resolved the issue immediately and was sensitive to the issues raised. Please remove the complaint as this is now resolved. We appreciated the call from the VP.

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7:04 pm EDT
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Bench Craft Company Advertising on 4 Golf Course Score Cards

I was contacted numerous times and finally agreed to contract with Bench mark Company in OE. for golf course advertising in 4 Florida Golf Clubs

I provided art with the order and was confirmed as to placement for the adverting, that never happened.
The first order was in t5he amount of $790.00 for 3 courses and the added one was for 1 course for $390.00
I have tried to communicate with their Fl representative and no replays buy phone or emails.
I am filing a fraud statement with my credit card company and making sure they can not charge anything additional.
I am also looking into filling a fraud charge with the state of Florida and the FBI as this is interstate.
I received the conformation of order by US mail so I believe it is also Mail Fraud.
This company and its thieving employees need to be prosecuted so they do not pray on small businesses like ours and may others.
From reading the complaints they have been defrauding the small businesses owner for many years and not in jail?
Does the State of OR shelter them and cover for them?
How and Why would any state allow this to go on in their territory.

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5:50 pm EDT

Bench Craft Company Advertising not provided but funds were taken from me.

I advertised in the Tree Tops golf guide; so I thought. They sent me an example that was printed to show that I was in the guide. I went to the resort this year and my friends went at the beginning of the season as well. I was not in the guide, yet they took my $790 for advertising and did not put me on the guide as they presented.

I have reached out to them but have not heard back yet.

I am from a small town in Michigan where I purchased this advertising.

Desired outcome: Reimburse me for the $790

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4:56 pm EDT

Bench Craft Company Gold Course Ads

SCAM ALERT
We have received communication from Paul (Boston Regional Manager) numerous times offering our company to advertise in the local golf course ad. After advising multiple times we do not wish to proceed, we finally decided to give it a shot as they offered an additional add to a different golf course for the same amount. We were advised the ad would be ready by July 2021 (in approximately 2 weeks). After reaching out numerous times, we have not received a response via email or phone. After realising this is not how a proper business handles new clients and the lack of communication/promised carbon copy of ad, we decided to dispute this charge with our bank. Come to find out, Paul answered the bank immediately (after weeks of no communication with him) and CHANGED his emails stating he provided us a contract, what we were requesting and changed the delivery date to December 2021. After further investigating on our end, we saw the emails were super BASIC and in fact did not include any of the information he advised the bank. After reading all the bad reviews, it's saddened to see we were not the only ones affected by this and they should be investigated. POOR SERVICE.

Desired outcome: REFUND

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Bench Craft False Advertising
cadillac, US
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Sep 20, 2021 5:53 pm EDT

Same thing happened to me. They took my money but did not place the ad in the course guide.

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11:17 pm EST
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Bench Craft Company Improper charge on my card, second charge

I paid for 3 golf course ads and found out that I was intentionally lied to by the first sales person. She lied about the size of the ad and the publication amount. However she had charged my account for $790.00
A second sales person texted me and implied I was authorizing the proof for the first ad and asked me to text OK. A second, unauthorized charged was made to my account in the amount of $790.00

Desired outcome: Refund of the unapproved second charge from my bank account in the amount of $790.00

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4:04 pm EDT
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Do not buy advertising space from bench craft company!!! I paid $790.00 to advertise my real estate business with this company on a golf course based on the terms that I would be the exclusive real estate agent on 1 of their 4 benches. This was their sales representatives, Miguel Lopez 's selling point to have me advertise on the bench. He told me that the...

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8:48 pm EST

Bench Craft Company unauthorized credit card charges

After foolishly giving them a second chance a couple of years after I paid for an ad that didn't run, they sold me two more ads for the price of one, which I'm still waiting to see. Three months later, out of nowhere charged me 800 dollars for the same two ads they already sold me. The company lies and scams customers and is very savvy at avoiding charge backs when you want to call them out on their breech of contract. since I have already dont business with them the credit card company won't call it what it is - a fraudulent transaction. They also don't maintain a "do not call" list as required by the FCC. This needs to end we need to see a class action lawsuit against this company.

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4:12 pm EDT

Bench Craft Company advertising

Was sold advertising through this company, for golf course advertising. I was assured many times by their customer rep Jason that in fact the advertizing was sent to them. The original sales rep told me it was a booklet the golf course hands out, on their contract it says "course guide" now Jason today while I was disputing this with him that its a scorecard! So this proves that they are falsely representing their product and advertising. After physically going to the golf course I have been told by the golf course owners that they do not use this company and have repeatedly told this company they will not accept their advertising in shape or form. I have paid for advertising that this company cannot deliver and never could but claims they have. This is truly false advertising and I consider this false and scamming sales and demand my money back. Jason in customer service now clams he will change my credit card additional fees for his wasted time to dispute this advertizing! I have filled a BBB case against them and my credit card company. Do not advertise with these people.

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9:43 am EDT
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Bench Craft Company Stonebridge scorecard

I signed a contract in 12/18 and my company was supposed to run for a year. It has never run and everytime I call to question about it, I get a "we will call you back" and nobody ever does. I went to the golf course to check to see if by chance it was and to my surprise (not) it was not there. I called again and spoke with a person in charge, Derek, and he was going to find out what was going on and call me back Friday. Today is Tuesday and I still have heard nothing nor have I gotten my refund that I told him I wanted.

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Alan Peacock
Monroe, US
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Sep 09, 2021 12:00 pm EDT
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Is this stonebridge in Monroe NC? I am going through the exact same thing right now.

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1:55 pm EDT
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As a female I was only there for 3 weeks and then I just didn't go back! I always dressed professionally and business casual. Nice dresses and skirts. I knew what type of place it was when employees alexis, faith and regina came in dressed in flip flops, leggings and no bras (really trashy looking). They hammer you to get the credit card! Lie about the...

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1:08 pm EDT

Bench Craft Company golf course advertisement

I approved a $395 advertisement to be run at local golf courses for 2019. They deducted over $3000 from my account. Also, it is now mid June of 2019, and the ad still hasn't be run.

When you call to inquire about it, they hang up on you.

I've given them ample time and contact attempts to resolve this. They have not even attempted to reconcile the problem.

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Update by Hay MD
Jun 20, 2019 4:58 pm EDT

Update 06/20/2019. After they finally responded because of BBB Complaint, I got the correct information.

The contracts and what they tell you on the phone don't match up at all. But, stupid me, did sign two of the contracts not reading the small print. On the last two, they supposedly have documentation, but won't send it to me, so I can read them, after requesting them a few days ago.

Just read every little detail, and don't listen to a thing they say over the phone. If you can do absolutely no business over the phone with them.

The golf course who has supposed to have these ads still don't have them. I am a regular at one of the courses I signed up advertisements for. I've never received the mailed copies that I was supposed to either. I still have no proof they actually did any work.

Still the worst advertising company I've had the displeasure of working with.

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6:54 pm EDT
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Buyer Beware!!! Salesman mislead me on what I was purchasing. When I called company and requested a refund, I was told by Branch Manager he will take of it, Two weeks later found out he never even tried to assist. Got connected to Customer Service who promised to call me back next day. Never happened. Called back was put on hold then phone got...

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5:13 am EDT

Bench Craft Company company

I worked for that company as a teenager. I was called one evening by the then owner Tyler Stevens while trying to finish some work that had to be done, and I was one of two people left in the office. He asked me if I was interested in partying with him that weekend at his house since his girlfriend was out of town. He informed me he had drugs. He also mentioned it would in no way affect my position at the office. I awkwardly told him "no thanks I have a boyfriend and do not do drugs". I was horrified. From then on I could not look at him. Every day I went to work it was so awkward. Two weeks later I got called into their meeting room by Terri who was office manager at the time and she informed me that I was being laid off because they didnt have enough funding for my position. Tyler was lucky I did not pursue this. But I guess there is karma.

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8:04 am EDT

Bench Craft Company golf course guides

Be VERY cautious if you ever get a solicitation call from a representative from the this company! I received one yesterday and today and today and today...to advertise in a Course Guide that I initially had interest in.
I requested more information in writing to consider this possible investment for my business. I thought it was worth considering since I live and work nearby, I play the course and coordinate many fundraisers using their facilities.
So, when I asked for more information in writing, I was ignored and then was forwarded in less than 1 second to another closer to ask for all my personal information.
It was obvious that their motivation was 100% $$$ and their interest in my business was NOWHERE to be found in the room. Wherever they were calling me from.
I would strongly suggest you think several times over before ever giving this company your Business or Personal Information!

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10:21 pm EDT

Bench Craft Company advertising

I was called and asked if "Becky had already contacted me from the golf course" about being referred to be their exclusive agent! It was between me and another realtor that I knew. I was guaranteed 15 sales per year minimum. He said he was actually from the golf course...wow...
I was promised to be the exclusive realtor with an sign in the clubhouse, a sign on #1 tee box and an ad on all scorecards...OMG after reading all these posts $2700...now I read these reviews
Then they called back and told me I could have a second deal at another golf course for $800 more...I have been scammed...so now I am out 3500 dollars...mad as _ell. I hate being played. They said I get a full refund if I don't get the 15 sales per course...lol. This company has been around for years and how they can do business like this is beyond me.
I work hard for my money and this is just plain dishonest.
The second call was from "his supervisor" who said they just got another course in my area and would make me a "deal" since they would just have to do art work once. They wouldn't email me the contract - said it would have to come in the mail...they said next year I could renew for cheap and some other b s about them only being able to charge renewal on the lowest price they offered this year...nothing about auto renewing or future charges...I am cancelling my card so they cannot charge any additional fees...the guaranteed sales and pretending to be from the golf course was just a lie...out and out lie. Telling me I was "referred" to them by someone at the course and giving me the name of another Realtor in the area that had also been recommended and saying they chose me...wow. This company needs to be stopped now. I will post on every Realtor web site I know about this...we work too hard to be taken advantage of. They said the realtor that they had before was rude to a few members at this private golf course and they had to let him go as their official Realtor...wouldn't tell me who it was but said he worked at a big box Real Estate office here. Said the reason I got such a good deal on the second course was because it was a new account and they didn't have any records of how many sales I would get...Mike Rieken was their rep I dealt with...feeling trapped. Asked him for names of people at the golf courses I could contact...no response

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About Bench Craft Company

Screenshot Bench Craft Company
Bench Craft Company is a renowned provider of high-quality marketing solutions for businesses across various industries. They specialize in creating custom-designed, eye-catching advertising products such as golf course signage, scorecards, and promotional items. With their expertise in outdoor advertising, Bench Craft Company has helped numerous businesses effectively reach their target audience and enhance brand visibility.
Customers have consistently praised Bench Craft Company for the exceptional quality and attention to detail in their advertising products. The company's golf course signage, in particular, has garnered positive reviews for its durability and professional appearance. Businesses appreciate the impact these signs have in capturing the attention of golfers and conveying their brand message effectively.
In addition to signage, Bench Craft Company offers well-designed and informative scorecards that provide valuable exposure for businesses. These scorecards not only serve as practical tools for golfers but also showcase advertisements, allowing companies to promote their products and services directly to the target demographic.
Clients have also commended Bench Craft Company for their outstanding customer service. The company is known for their responsiveness, timely delivery, and willingness to work closely with businesses to ensure their advertising needs are met. The team at Bench Craft Company is highly regarded for their professionalism and expertise in creating tailored marketing solutions that align with each client's unique requirements.
While the majority of reviews highlight positive experiences, it's important to note that some customers have mentioned concerns about pricing. However, these remarks are outweighed by the overall satisfaction expressed by clients who have benefited from Bench Craft Company's innovative advertising solutions and attentive customer support.
In summary, Bench Craft Company has received favorable reviews for their exceptional advertising products, including golf course signage and scorecards. The company's commitment to quality, attention to detail, and outstanding customer service has earned them a strong reputation among businesses seeking effective outdoor marketing solutions.

Overview of Bench Craft Company complaint handling

Bench Craft Company reviews first appeared on Complaints Board on Mar 4, 2008. The latest review Ad sales & placement was posted on Oct 13, 2023. The latest complaint Lied about their services was resolved on Jun 14, 2022. Bench Craft Company has an average consumer rating of 2 stars from 47 reviews. Bench Craft Company has resolved 13 complaints.
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  1. Bench Craft Company Contacts

  2. Bench Craft Company phone numbers
    +1 (800) 824-8311
    +1 (800) 824-8311
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    Customer Service
    +1 (817) 548-0585
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    Arlington, Texas
    +1 (678) 202-3500
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    Atlanta, Georgia
    +1 (781) 935-2501
    +1 (781) 935-2501
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    Boston, Massachusetts
    +1 (720) 799-2400
    +1 (720) 799-2400
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    Denver, Colorado
    +1 (913) 249-3800
    +1 (913) 249-3800
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    Kansas City, Kansas
    +1 (763) 852-3700
    +1 (763) 852-3700
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    Minneapolis, Minnesota
    +1 (402) 289-3564
    +1 (402) 289-3564
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    Omaha, Nebraska
    +1 (503) 221-0022
    +1 (503) 221-0022
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    Portland, Oregon
    +1 (984) 269-4800
    +1 (984) 269-4800
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    Raleigh, North Carolina
    +1 (703) 481-0319
    +1 (703) 481-0319
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    Reston, Virginia
    +1 (813) 908-4060
    +1 (813) 908-4060
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    Tampa, Florida
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  3. Bench Craft Company emails
  4. Bench Craft Company address
    P.O. Box 6343, Portland, Oregon, 97228, United States
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  6. Rachel
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    Nov 22, 2024
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