Bench Craft Company
Reviews and Complaints

In June 2023 I was contacted by a Jared Suter, representative sales manager for Bench Craft, asking if our restaurant business wanted to place a sign on Terre du Lac golf course. He told me that our sign was on Hole One, in view of the club house. I play at that course often and was familiar with the placement so it sounded like a good opportunity.

I went to the course twice since June and did not see my sign so I asked the golf pro why it wasn’t there or if he knew when it would be. He said that that it must be at their 9-hole executive course, which I didn’t even know existed. I asked if there was a club house at the 9-hole course and he said no.

I was given misinformation about where the sign would actually be, whether it was intentional or not.

I called the company and was basically told that I had signed the contract so it couldn’t be refunded.

I would like rectification in some form.

I’ve purchased adds with Benchcraft for the past year. Spending over $9,800.00

In September of last year I got a call stating that I owed another $3,100.00 since all golf course ads and score cards were complete. I knew this was already paid in full. But I wasn’t in my office and the salesman pressured me into making the payment bc he already pushed my orders through printing. (Never received proofs) I did however have him email me confirmation that this was in fact the final payment.

Now 2/1/23 a new year. I get the same phone call. I need to make another payment of $3,100.00 same story. After a brief argument with the salesman Travis I sent him all emails and contracts. Explaining my frustration and still no response or no proof that any advertisement ever took place.

I definitely feel scammed!

Today I was contacted by a sales member of Bench Craft Company, I simply replied with a request to please be removed from their mailing list, the sales member Eli Ross, replied with "Why?". I responded with a link to the "federal trade commission" website stating the legal requirements for advertising and marketing emails. Please see the image for his response.

I have been contacted multiple times now, by multiple individuals from the company. They continue to waste my time and company resources. They also seem to not show any care for their customers and shady business practices.

Obviously everyone takes rejection differently, but with a single sales member like Eli Ross reacting the way he did as the face of the company, he really is giving the company a bad name.

This company called stating that a local golf course had hired them to design their score card and map. They stated that the “club” or golf course requires $1,185 for the art work on the ad. Noah the sales rep said “every golfer” will see this ad. After paying the money I called the general manager of this golf course and she told me that this is not the case. The gold course has its own scorecards and maps that do not have ads. She receives booklets from bench craft but they did not request the money for the art work and that there is no chance every golfer will see this ad. She herself has been trying to get out of her contract with bench craft because of their misrepresentation of their product to advertisers.

I wish I could nominate this business as the worst Marketing Company on the planet. They are thieves and a useless bunch of lier's. They took our money and never actually published anything. We contacted (fairwaymedia.ca) them and never received any responses. We were sold on a Golf brochure advertisement which was complete bull. We never received any proofs or any communications that anything was actually published.

When they finally communicated, it was to try and sell us more ad space in the same brochure, can you actually believe that! So we confronted them about stealing our money and here is their response verbatim:

"Please do NOT contact us ever again. Your email although well written and detailed was very unprofessional."

As a service business ourselves we are floored that a vendor would not resolve the issue and instead tell us to never contact them. That alone shows how incompetent their business practices are and their inability to resolve a customer issue with even the slightest bit of tact and integrity.

I really truly hope this review hits more people and that these scam artists are avoided at all costs.

!NEVER BUY FROM THEM!

I was contacted numerous times and finally agreed to contract with Bench mark Company in OE. for golf course advertising in 4 Florida Golf Clubs

I provided art with the order and was confirmed as to placement for the adverting, that never happened.
The first order was in t5he amount of $790.00 for 3 courses and the added one was for 1 course for $390.00
I have tried to communicate with their Fl representative and no replays buy phone or emails.
I am filing a fraud statement with my credit card company and making sure they can not charge anything additional.
I am also looking into filling a fraud charge with the state of Florida and the FBI as this is interstate.
I received the conformation of order by US mail so I believe it is also Mail Fraud.
This company and its thieving employees need to be prosecuted so they do not pray on small businesses like ours and may others.
From reading the complaints they have been defrauding the small businesses owner for many years and not in jail?
Does the State of OR shelter them and cover for them?
How and Why would any state allow this to go on in their territory.

I advertised in the Tree Tops golf guide; so I thought. They sent me an example that was printed to show that I was in the guide. I went to the resort this year and my friends went at the beginning of the season as well. I was not in the guide, yet they took my $790 for advertising and did not put me on the guide as they presented.

I have reached out to them but have not heard back yet.

I am from a small town in Michigan where I purchased this advertising.

SCAM ALERT
We have received communication from Paul (Boston Regional Manager) numerous times offering our company to advertise in the local golf course ad. After advising multiple times we do not wish to proceed, we finally decided to give it a shot as they offered an additional add to a different golf course for the same amount. We were advised the ad would be ready by July 2021 (in approximately 2 weeks). After reaching out numerous times, we have not received a response via email or phone. After realising this is not how a proper business handles new clients and the lack of communication/promised carbon copy of ad, we decided to dispute this charge with our bank. Come to find out, Paul answered the bank immediately (after weeks of no communication with him) and CHANGED his emails stating he provided us a contract, what we were requesting and changed the delivery date to December 2021. After further investigating on our end, we saw the emails were super BASIC and in fact did not include any of the information he advised the bank. After reading all the bad reviews, it's saddened to see we were not the only ones affected by this and they should be investigated. POOR SERVICE.

I paid for 3 golf course ads and found out that I was intentionally lied to by the first sales person. She lied about the size of the ad and the publication amount. However she had charged my account for $790.00
A second sales person texted me and implied I was authorizing the proof for the first ad and asked me to text OK. A second, unauthorized charged was made to my account in the amount of $790.00

After foolishly giving them a second chance a couple of years after I paid for an ad that didn't run, they sold me two more ads for the price of one, which I'm still waiting to see. Three months later, out of nowhere charged me 800 dollars for the same two ads they already sold me. The company lies and scams customers and is very savvy at avoiding charge backs when you want to call them out on their breech of contract. since I have already dont business with them the credit card company won't call it what it is - a fraudulent transaction. They also don't maintain a "do not call" list as required by the FCC. This needs to end we need to see a class action lawsuit against this company.

Was sold advertising through this company, for golf course advertising. I was assured many times by their customer rep Jason that in fact the advertizing was sent to them. The original sales rep told me it was a booklet the golf course hands out, on their contract it says "course guide" now Jason today while I was disputing this with him that its a scorecard! So this proves that they are falsely representing their product and advertising. After physically going to the golf course I have been told by the golf course owners that they do not use this company and have repeatedly told this company they will not accept their advertising in shape or form. I have paid for advertising that this company cannot deliver and never could but claims they have. This is truly false advertising and I consider this false and scamming sales and demand my money back. Jason in customer service now clams he will change my credit card additional fees for his wasted time to dispute this advertizing! I have filled a BBB case against them and my credit card company. Do not advertise with these people.

I signed a contract in 12/18 and my company was supposed to run for a year. It has never run and everytime I call to question about it, I get a "we will call you back" and nobody ever does. I went to the golf course to check to see if by chance it was and to my surprise (not) it was not there. I called again and spoke with a person in charge, Derek, and he was going to find out what was going on and call me back Friday. Today is Tuesday and I still have heard nothing nor have I gotten my refund that I told him I wanted.

I approved a $395 advertisement to be run at local golf courses for 2019. They deducted over $3000 from my account. Also, it is now mid June of 2019, and the ad still hasn't be run.

When you call to inquire about it, they hang up on you.

I've given them ample time and contact attempts to resolve this. They have not even attempted to reconcile the problem.

I worked for that company as a teenager. I was called one evening by the then owner Tyler Stevens while trying to finish some work that had to be done, and I was one of two people left in the office. He asked me if I was interested in partying with him that weekend at his house since his girlfriend was out of town. He informed me he had drugs. He also mentioned it would in no way affect my position at the office. I awkwardly told him "no thanks I have a boyfriend and do not do drugs". I was horrified. From then on I could not look at him. Every day I went to work it was so awkward. Two weeks later I got called into their meeting room by Terri who was office manager at the time and she informed me that I was being laid off because they didnt have enough funding for my position. Tyler was lucky I did not pursue this. But I guess there is karma.

Be VERY cautious if you ever get a solicitation call from a representative from the this company! I received one yesterday and today and today and today...to advertise in a Course Guide that I initially had interest in.
I requested more information in writing to consider this possible investment for my business. I thought it was worth considering since I live and work nearby, I play the course and coordinate many fundraisers using their facilities.
So, when I asked for more information in writing, I was ignored and then was forwarded in less than 1 second to another closer to ask for all my personal information.
It was obvious that their motivation was 100% $$$ and their interest in my business was NOWHERE to be found in the room. Wherever they were calling me from.
I would strongly suggest you think several times over before ever giving this company your Business or Personal Information!

I was called and asked if "Becky had already contacted me from the golf course" about being referred to be their exclusive agent! It was between me and another realtor that I knew. I was guaranteed 15 sales per year minimum. He said he was actually from the golf course...wow...
I was promised to be the exclusive realtor with an sign in the clubhouse, a sign on #1 tee box and an ad on all scorecards...OMG after reading all these posts $2700...now I read these reviews
Then they called back and told me I could have a second deal at another golf course for $800 more...I have been scammed...so now I am out 3500 dollars...mad as _ell. I hate being played. They said I get a full refund if I don't get the 15 sales per course...lol. This company has been around for years and how they can do business like this is beyond me.
I work hard for my money and this is just plain dishonest.
The second call was from "his supervisor" who said they just got another course in my area and would make me a "deal" since they would just have to do art work once. They wouldn't email me the contract - said it would have to come in the mail...they said next year I could renew for cheap and some other b s about them only being able to charge renewal on the lowest price they offered this year...nothing about auto renewing or future charges...I am cancelling my card so they cannot charge any additional fees...the guaranteed sales and pretending to be from the golf course was just a lie...out and out lie. Telling me I was "referred" to them by someone at the course and giving me the name of another Realtor in the area that had also been recommended and saying they chose me...wow. This company needs to be stopped now. I will post on every Realtor web site I know about this...we work too hard to be taken advantage of. They said the realtor that they had before was rude to a few members at this private golf course and they had to let him go as their official Realtor...wouldn't tell me who it was but said he worked at a big box Real Estate office here. Said the reason I got such a good deal on the second course was because it was a new account and they didn't have any records of how many sales I would get...Mike Rieken was their rep I dealt with...feeling trapped. Asked him for names of people at the golf courses I could contact...no response