Sono Bello

I paid seven grand cash for laser Lipo supposed to be a non invasive surgery for my what I called jelly roll after 4 kiddos from 3 to 24 so I just wanted my front belly pocket flat. I told them from beginning not to touch my rear end they told me I’d be a perfect candidate because my skin was tight and that I would be awake during the procedure number one I was not awake during the procedure number two. I suffered a minor stroke afterwards and I’ve had, many many many medical issues since then, being unable to use the restroom, swelling and flank pain that has never gone away fil even today its right at the point off entry in lower back top of buttocks Where I especially asjed not to be touched ive been into the hospital twice had an MRI clearly states that I have had abdominal trauma Filed complaint with the Better Business Bureau. I asked them for a refund they wanted all of my medical records I said no and provided the copies of emergency room and my claim wasn't resolved they kept trying ro email and call and be arguementive with me so I’ve decided to take legal action They have cost me a very healthy person many health problems since then if this was just done in November. They skipped over a lot of procedures and then they change the sites during the surgery process without even asking my authorization, I did not have a pre-appointment. I went to one after appointment and the after appointment she acted like she saw something wrong but she didn’t want to tell me I felt very uncomfortable, so I never went back. Basically it was a nightmare it’s caused me major stress and oh yeah, I weigh more now than I did when before the procedure but screw the weight I’m more concerned about my health. I want to tell people my story because this is a very dangerous thing that these people are doing take my word when I say this is a rip off do not invest yourself your money into a fake false dream that they sell you. The outcome is awful the level of health risk that you can take for this procedure are much more higher than what they’re telling you. I’m glad that I didn’t die at all. I wanna know all I’m saying is this they won’t refund my money so the next step is legal but I thought I would leave my information and complete on here as well because I’ve definitely been done wrong medical malpractice for sure.

Hello,
My name is Olena Sherrell. I used Sonobello services on 9/16/2020 paying in full prior to procedure $6329 plus around $90 for COVID testing. The procedure was far more painful then it was advertised. I was the last patient, it seemed to me that the doctor was in a hurry to go home. Since I work in medical field, I am not allowed to use narcotic pain killers. I had no choose but to use over counter meds which were totally useless. Because of terrible pain, I had to miss my work days loosing around another $4000.
My first follow up appointment was very surprising because the initial post procedure assessment was done by some unknown nurse with unknown set of skills. I told her that such an approach is not right and I asked if doctor will see me. Well, I left without seeing a doctor. My next appointment I had to reschedule because I refused to be seen by a nurse, I wanted a doctor to assess me. On my third try, I finally got an appointment with a doctor. I pointed out that even with my swelling I did not see any difference, was told to wait. Well, it is an April and there is Zero results. I got "stubbing looking" scars so I won't dare to wear two piece swim suit, and I still have numbness, pain and occasional pins to sides of my back. I didn't come to my March appointment, what the point? I was complaining about above mentioned issues during the last 2 appointments and was totally ignored. I posted review on a google and after that I got a phone call back. The person over the phone talked to me like maybe I am a beggar and told me "if you want, I can.. oh.. give you $2000 back.. come and let us maybe redo a procedure". Dear lord, after all lost money and current back problems which keeps me frequently in bed with a heating pad, the person keep ignoring completely everything. I told her that I am not coming back, 6 month was plenty waste of my time. I am so angry because I paid a lot of money for nothing, and now dealing with pain and spouse comments about my scars. The company send me email pretty much repeating the same words. I wrote them back saying that I want my full refund back, contact/list of business where I can remove my scars, and if treatment will be required for my pain, Sonobello will pay, if such a need arise. Well, and again they just totally ignored me, even more, I was told that it is my fault because I didn't show up for my March appointment so doctor was unable to see me! I could not catch a guy for months, I told multiple times that I have zero effects and not willing to go through the same painful procedure followed by lost work days. I feel angry and frustrated, I frequently have to call to work to take a "sick time" for my pain. I wasted a huge amount of money just to be insulted in the end.

I prepaid for trusculpt body contouring to receive a discount. I find myself in urgent need of oral surgery, but no funds for it as I paid sono bello $8, 764. I understood $1995 was not refundable at my free consultation but not that I would lose the entire amount should I cancel the procedure. I split the cost between care credit and my visa cards and balances are maxed out.

Now I find myself with no way to pay for expensive dental work and needed surgery. Why would they not allow for emergency circumstances to arise which take precedence over a cosmetic surgery if I understood a deposit of $1995 was nonrefundable?

I am 71 years old on social security so I have a fixed income.