Giant Food / Giant of Maryland

I purchased a stromboli on 11-22-19 at Giant. After I cooked the stromboli I began eating it and found the entire stromboli laced with long strings of plastic melted within the cheese. One of the plastic strings got stuck in my throat which I was luckily able to pull out with my fingers. I called Giant's hotline to report the issue. They told me someone would get back to me either that day or the next day and that they would email the store to let them know of the incident. I personally thought that left too much time for another person to purchase another plastic laced stromboli that might lead to someone choking or dying so I went to the store to seek out the store manager. Long story short, all the strombolis were laced with plastic because a new employee cut the pepperoni and stuffed them with the plastic still on it. The manager apologized and returned my money back on the purchase along with a 50 dollar gift card. I was on an urgent phone call while I was waiting and couldn't really speak to the manager when I signed for it. Many days have passed and still no phone call from corporate checking up on a customer that choked on plastic laced through their product and no apology. I called a second time to express my displeasure for no return phone call and I was told it will be a priority to have this message sent to the right people and I will be called back. Well that was over a week ago and STILL no phone call or concern. I guess the store manager giving me a lousy 50 dollar gift card resolves all issues and closes out this complaint. Well I am here to tell you that it doesn't resolve a damn thing and if I wasn't on such an urgent phone call I would have reiterated that to the manager. Awful Awful customer service from Giant Food Stores that they think not getting back to me is acceptable for something as big as what just happened to me. I have been a loyal customer for many many years and I am treated like a nobody who by the way Choked on plastic laced throughout the entire stromboli! So show some consideration and respect for one of your loyal customers and make a call!