Aqua Pennsylvania Inc reviews and complaints 2
View all 9 complaintsAqua Pennsylvania Inc - unfair and unjustified water shut off
I had paid my full Aqua bill on the phone on 11/15/19 and my water service was shut off on 11/18/19.
Called customer service twice and was not allowed to speak with a supervisor and they would not restore my service the same day.
I told them I have a sick elderly mother and this unfair and unjustified and I would think illegal action of theirs could adversely affect her health but they showed no empathy or consideration. And would not even accept their gross mistake.
Aqua Pennsylvania Inc - rip off
Had a water leak before the water meter (at the shutoff) in the house. This meant money that Aqua was losing. The leak started to get worse so I called a plumber. He had a problem shutting off the water at the curb. He had me call Aqua to get someone to help. When I called I wasn't told that there would be a charge. Also the man that arrived from Aqua never told me about a charge. So when I saw a $50 charge for turning the water on, I was furious. I called Aqua & spoke to a customer service person & a supervisor. They didn't care & the supervisor was a little rude. I sent a letter in to Aqua. They never answered. Also filed a complaint with the PUC. I called today (12/12/12) and the customer service person said I have to pay the $50 charge. I wish I could bill somebody after the fact & not tell them upfront.
Aqua Pa repaired a fire hydrant on my property this winter and broke my lawn sprinkler line in the process We turn on the irrigation system May 1st
and didn't discover the problem until we received our bill which was $618.
We were out of town Feb1st -April 1st so the actual date of there repair of the fire hydrant is unknown.
My concern is that solo apartment on Chestnut st. Have a water issue the water is poor and the water is cloudy. Once the water reaches to the six floor the oxygen level becomes low. Air is causing a issue as well. The nitrogen level is too high. If any living person drink this water will become sick.
Tyvm, Frank Rocco
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