McDonald's reviews and complaints 1
View all 2874 complaintsMcDonald's - General Manager's behavior (Julie) at 26th St. location in Erie, PA
I went through the drive through like I do most mornings and ordered a simple order. An iced coffee; no cream; extra caramel. The screen showed no ice so I politely told the gentleman taking the order that I want ice in my ICED coffee, what I don't want is cream. I have a dairy allergy. So I get to the window and while driving away realize there is no sticker on it, there is no ice, and it seems to have cream in it. I drive for Uber, I had to cancel the current rider I was about to pick up and came back into the location to have them correct it. I am met with Julie, the manager (who I had to ask her name because she did not appear to have a name tag on). I start to tell her I ordered an "iced" coffee; why does this not have ice in it? And also I have a dairy allergy and there's cream in it and I asked very clearly for no cream. Before I even finished my sentence she's cutting me off, GLARING at me and sighing and asking me what again, do I want in it. She does NOT apologize for the mistake but is instead visibly irritated with me in from of her entire crew and a lobby full of customers. Then I hear someone making it and they ask "what goes in this?" and she replies, "I don't know just coffee"... so I hear this and I say AND caramel, no cream. And she retorts back at me, glaring at me again, "It will have caramel in it!"... well she literally said, "I don't know" after I had told my order now THREE times." Meanwhile I should be at work.
I then asked for her name and told her I would be filing this report because I did not appreciate her attitude with me. She then argued with me and said she did not have an attitude. She was incredibly rude. I have worked in customer service and I know what the response SHOULD have been. I'm sorry for the mistake ma'am we will make you another one. That's ALL! What concerns me more is her entire crew is being taught that this is an ok way to treat customers. It's NOT OK! I am telling you, I can get my coffee elsewhere, I have been a loyal customer for a long time, but I want this manager to apologize to me or I will never set foot in a McDonald's again. I promise you that. And I will write reviews.
Desired outcome: I would like Julie to understand what customer service is and apologize to me for her very rude behavior. I do not think someone with this type of attitude should be working in management.
Latest McDonald's Reviews
Customer service by employee and managers Mc Donald in Christiansted Vi St croix No products Customer Service 800 244 6227 Treatment a ordering windowGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Than don’t go back weirdo. Why would Julie apologize to you lmao. If you don’t like how you were treated don’t go back to our establishment lmao.