eVitamins reviews and complaints 2
View all 9 complaintseVitamins - Product Not Received
HORRIBLE! I have recently purchased a product for a friend who was going out of the country in a few days. I requested 2 day shipping. I ordered this product Sunday morning. It is now Thursday and I still have YET TO RECEIVE MY PRODUCT! Now, my friend is leaving the country without the product that she needs. I am highly annoyed and disappointed! As soon as I receive my products, I will be deleting my account and warning others about this fraudulent company! It even has received a F rating in this Better Business Bureau so shoppers beware of this company! I actually wish I can give it less than 1 star!
The complaint has been investigated and resolved to the customer’s satisfaction.
eVitamins - Order not received!
4/9/2010: I ordered a much needed supplement from eVitaminStore and had it shipped to our Postal Store. I accidentally listed our Post Office Box as 326 instead of 328. That combined with the fact the order was placed using my maiden name, confused the store clerk and he returned the product.
19 email correspondences and at least 3 voice mails took place between eVitaminStore and me attempting to get tracking, and a reshipment (even offering to pay for the shipping) up until July 15th.
On July 16th Laura (I only presume Weber of Customer Service) responded asking for full name and address to reship product.
I began recounting from 7/16 and am up to 23 emails (and one voice mail) with absolutely no response. I even sent Laura an eGreeting in the hopes of fostering some kind of good will.
NO REPLY!
The Better Business Bureau (where eVitaminStore currently holds a F rating, I believe thanks to me; it was a D before this) is involved and are awaiting response from their final letter to eVitaminStore.
You can find their rating at http://www.dc.bbb.org/report.html?national=y&compid=214305055#Ratings.
There has been absolutely NO response from customer service since 7/16. I've posted requests on Twitter and FaceBook as well. No reply. This is HORRIBLE customer service and from what I have researched now on the web, seems to be a modis operandi for this company.
For instance, check out all the complaints they've received on their eBay store:
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=evitaminstore&iid=-1&de=off&items=25&which=negative&interval=180
I want the product I order or I want a refund immediately. I intend to utilize all means available to me in order to get a resolve in this matter.
I've reported them to the National Consumer Protection Bureau natcpb.org where I will be filing a complaint.
I've posted on:
PlanetFeedback.com
Complaints.com
ResellerRating.com
Revoew.com
[redacted].com
I have also contacted the Internet Crimes division of the FBI and filed a complaint there.
I am now in the process of filing a complaint with Pennsylvania Attorney General.
AND... I will continue to post and report to any and all other sites, entities and media avenues available until this matter is resolved. People need to know the chance they are taking if anything goes wrong with an order they place with this company.
I am truly saddened that this situation has come to this. It's been a terrible waste of time and energy merely because eVitaminStore and in particular, the customer service representative, "Laura", has chosen NOT to do the RIGHT thing! I have been more than patient. I literally begged for them to just ship my product and forewarned them that I would escalate if there was no answer. I ordered the product on April 9th and PAID FOR IT. It's now September 21st and no refund... no product and no reply since she agreed to reship on 7/16.
I am praying this will be a wake up call for eVitaminStore. I would hope they started their health focused business to be profitable through appropriately helping and servicing their clientele; not to merely sweep challenging issues under the rug will that will only hide the pile and eventually trip them.
For more information on this company go to:
https://www.corporations.state.pa.us/corp/soskb/csearch.asp and enter eVitaminStore
Entity#: 3328636
Created: 8/17/2005
State of Business: DE
Registered Address: 1208 Chevers Dr. Glen Mills, PA 19342
(according to Google Maps Street View: this is an apt. complex)
Mailing Address: None
President: Robert C. Young Jr.
Address: 2820 Audubon Village Audubon, PA 19403
(according to Google Maps: this is a UPS store)
Secretary & Treasurer: Robert C Young III
Two other addresses were provided via the BBB:
P.O. Box 80782 Valley Forge, PA 19484
PMB 347, 130 West Main Street, Suite 144 Collegeville, PA 19426
Update:
It took just over SIX months of repeated emails, phone calls, and complaints both online and to authorities for eVitaminStore to cut me a check for what I had paid.
I actually emailed a young lady that was managing their ebay site in a last ditch effort to get a hold of someone. She claimed that someone in their customer service then sent me a couple of emails over the course of the week... none were received by me or my spam folders. I am grateful to her because SHE was the only person to actually effectively respond (even if she was a tad curt in her reply).
All monies returned to me and I cashed the check at their bank.
Still, I would avoid doing business with these folks. It never should have taken six months for a refund nor should I have to start a full time job complaining about them in order to get it. Buyer Beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
I made an order from e vitamins with international shipping to egypt. I tried to sign in to my account to track my order. but every time i try i was directed to page not found. I sent e-mail to them to cancel the order But they never reply.
Ordered on 3 April 2023. They took payment. Then again today took it again. So stressed. Can’t call as too expensive from uk. Support ticket sent. Will wait and see. Not a great customer journey at all
My order was placed on Nov. 4th, and as of this date, 11/13/10 it has yet to deliver. There is now way to contact this operation other than e-mail, and that only results in an e-mail back saying that it will be delivered soon, and a USPS delivery tracking number that shows it took 5 days before the order was even turned into the Post Office. NEVER AGAIN!
Order placed on 11/04/10 ... credit card charged immediately ... order not shipped until 11/09/10 ... no phone to contact, e-mail resulted in USPS tracking number and nothing else!
they are very bad!
They are bad!
Latest eVitamins Reviews
online order. Pure scam!! Order was never received! Evitamins charged my debit card twice for the same order Non-delivery of mineral supplements This company sells suspicious productsGiving a Voice to Consumers
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This company leaves a lot to be desired. I placed an order on July 15 which did not ship out until July 20 and I finally received it on July 27! Good luck with accurate tracking information through their web site, it's absolutely useless. The customer service dept. is an absolute joke. They are unprofessional, argumentative and confrontational when approached. Warning: Avoid customer service rep. Pete M., the guy is an arrogant and useless windbag who babbles nonsense
I will give them a 10+ for their email spamming.
Please do not buy anything from evitamis.com they never delivers the product as well as do not refund your money
Actually it seems fraudulent ...its been more than 2 months now since I placed an order for 24 USD and its much more amount for me because i paid in my country's currency. There is one customer care mail id help@evitamins.com and one person who always reply i.e. Katie. Its been 2 months since I am following up with them. Now they have started replying rude because after such long wait I kept sending frequent reminders since they were not acknowledging the mails anymore. I told them a month in advance that I will be vacating that place in a month's time so please deliver soon. No avail. Even 2 months later I am trying to track it, I have left the place but my friends back there are keeping me updated on the parcel's delivery status (which is so irritating for them as well as me to keep asking them). I tried tracking through the delivery company, but evitamins are not revealing the exact company name and courier tracking article number etc. They just keep replying with fake names and numbers. Stupid company. No hopes now!
If anyone receives their article after complaining here, do let me know to keep any further hopes.
Yes, I tatally agree, because the same happened to me. BEWARE OF THİS COMPANY, THEY ARE FRAUDULENT.!
They are very very lazy in delivering the product on top of that they take no initiatives also. Today 40 days have been passed and their is no sign of delivery i used their support option also but they always say that wait for some more days...wait for some more days...I think they are fraudulent..