Panera Bread reviews and complaints 2
View all 1522 complaintsPanera Bread - Items
I was still owed for my cash refund i was told to come back in for nobody has been picking up the phone
Desired outcome: Full refund owed
Panera Bread - bad service / bad attitude
Arrived just after 7 PM. Waited for about 40 minutes for someone to take our order.
Ordered 2 sierra turkey sandwiches (wife and mother in law)
Ordered 1 Bacon Turkey Bravo (me)
After 40 minutes they announced our number and had fixed the Bacon Turkey Bravo and told us they had no more turkey and my wife and mother in law had to order something else. After some argument they agreed to refund the two turkeys they didn't produce, but continued to argue about the one they did produce.
After further argument they produced a manager who agreed to refund for all of the sandwiches.
This was Columbus day across the street from an outlet mall. You would think that they could figure out it would be a high traffic day.
We left without eating, wasting more than an hour and a half waiting and arguing. Worse now it was after 9PM and everything in Lancaster was closed. We drove 2 hours back to DC hungry, and terribly embarrassed. My mother in law (visiting from abroad) blames me for the problem (my wife chose the restaurant). I can do nothing to live this down.
Panera (despite the 6 day lag after I filled out their "survey" and requested a call back) is ignoring the issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Panera Bread Reviews
Quantity is simply unacceptable Terrible website, terrible online customer service Cleaning environment Mixed Experience at Panera Bread Fantastic FrederickGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!