Turkey Hill Dairy

Yesterday, Sept 30th 2019 my disabled Mother went into the myerstown turkey hill about 5:30pm while associate Kelsey was working. She was clearly very mad and when my mother, trying to be nice, asked her if she was having a bad day, Kelsey very rudely and loudly said "no i'm just great" "it's great that everyone decided to come in at once but look across the street, Top Star is empty". I understand everyone has their bad days but telling customers to pretty much go across the street to another business because they came in and interrupted an employee having a conversation with another coworker or being on their cell phone is not okay. My mother was simply trying to be nice while buying a drink and cigarettes. She did not deserve to be yelled at by your employee. This not only makes the employee look bad but also the management for not handling this accordingly.

On friday sept 27th I went in with a coworker to my local turkey hill to get a half gallon of whole milk, a bag of shredded cheese, and the 2/$2 tornado's. My bill should of been less than $10, I was not given a receipt and rushed out of the store. The next day when I checked my account I was charged $31.13. This would have cost me $100+ in overdraft and bounced check funds if it was not caught. Rtc lead carrie took care of this as soon as I called her and I couldn't of asked for better service on her end. I am not mad about the mistake so much as I am about the reason why I was rushed out and the pure lack of customer service skills I have dealt with again and again. Associate kelsey makes it very apparent that I am not welcome in the store causing me to be rushed out by other employees. She makes immediate bee lines for the back door when I walk in leaving other cashiers with lines, and even had another associate come up to see if I was still in the building. Who, as soon as she saw I was, laughed, rolled her eyes and yelled back "she is still here". I come here for the simple fact of it being convenient and one of the few options to grab little things such as milk in myerstown. I should not have to feel like a pariah while spending my money there and be rushed out of the building. If you cannot maintain a work appropriate attitude you should not be working in customer service. This is not the first time this has happened and not the first time I have addressed it. The usual response I get from management (maria) is "go somewhere else" or "don't come in during her shifts" or "just ignore it". I send this complaint in, in hopes that actions are actually taken. My coworker also witnessed this specific incident.