BooksRun reviews and complaints 2
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Replied
BooksRun - Book buyback complaint buyback order #2899625
Do not sell books back to BooksRun!
I purchased a new textbook from BooksRun, ended up using the Ebook. The physical book was never used. They offered me $33.97 for the completely unused book that had sat in the original packaging since I got it. I had literally opened the package, looked at the book without turning the pages, and put it back in the padded envelope. I shipped it to them in the same packaging they had shipped it in and they changed the condition to "acceptable" and the value to $26.64. They have good prices on books, now I see it is because they are tricking and cheating people.
I contacted customer service and offered to mail the check back to them in return for the book back...no response. This is typical for a dirty company...they ignore customers hoping that they will go away. If complaintsboard can't help, the next best thing is to warn as many people as possible through twitter & facebook.
P.S.- That is a scary building you work in at 620 E. Erie Avenue, Philadelphia, PA [protected] You should clean up the garbage and old tires out in front!
Desired outcome: 1. Full amount of $33.972. Return of the book in exchange for returned check3. Credit toward another book4. Any other book shipped to me
Wow! How incredibly dishonest! The book was in perfect condition when it was sent. They must bounce the books off the floor, take pictures, and cheat people. It works great as a business model though...offer a fair price to buy back books, damage the books a little, lower the buyback price, resell the book at a lower price. It is a good company to buy books from, just don't fall for the book buyback scam.
It would be cheaper to run an honest business. The difference in the quoted price and the price they paid out is $7.33. I have exchanged email with Sandra from customer service and then this other guy takes time to post the message here...seems it cost more than $7.33 in their time to protect the scam!
The book was in new condition when I shipped it...either they damaged the book or the pictures are of a different copy of the book. Read other postings...find someplace else to sell your books. I am tempted to go buy a couple books from my local Barnes and Noble to sell to Booksrun. I bet that would be received in "acceptable condition". They are totally scamming people!
Please let us explain the situation about this order.
We have closely investigated the matter with buyback order #2899625 and contacted our processing manager in order to receive more details regarding the buyback and why exactly the quote was adjusted.
The customer quoted the item as "Used - Like New". Please note that per the existing policy (https://booksrun.com/page/terms-and-conditions), such items may have slight cosmetic defects to the original packaging, cover or spine, with all original packaging materials included. Dust cover is intact and pages are clean and not marred by any notes. All pages must be included and attached to the binding. Supplementary materials must be included.
It turns out that the book was received by us in damaged condition: the spine of the book is worn and frayed, some pages of the book are ripped (please see the attached images). Thus, for the foregoing reasons, the condition of the book that was received by us is "Used - Acceptable". Please kindly note that such a case may occur due to insecure packaging, which is against our policy. Please kindly note that according to our Terms and Conditions, BooksRun is not responsible for any loss or damage incurred during shipping; including one caused by irresponsibility of the sender or inadequate packaging. Hence, all books sent to us must be packaged reliably so that no damage to items is caused, which is imposed directly by our policy that all customers are bound by once placing orders with us.
The item Pratt's Long-Term Care: Managing Across the Continuum: Managing Across the Continuum (ISBN: 9781284184334), unfortunately, had its quote adjusted automatically from $33.97 to $26.64 due to such main reason: we received a textbook with the signs of wear that did not correspond to the "Used-Like New" condition initially quoted by customer.
In order to determine which category the textbooks we receive fit, we use Amazon guidelines. The simplified version of those is presented on our website. You may also see our buyback condition guide for more information. Our processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features.
For these reasons the condition of the book in question was automatically changed from “Used - Like New” initially quoted to “Used - Acceptable”, and its quote changed accordingly.
We always carefully examine and process the items received in order to make sure they correspond to the condition in which they were initially quoted. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues. As an experienced and established participant at the textbooks market, we are eager to provide high quality service to our customers, and we have no interest in deceiving or holding the payment from clients. We strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible.
Regards,
Arthur
BooksRun Team
Replied
BooksRun - This business is a scam.
They lie about keeping their quotes valid. I sent them a book quoted for $40 and $8 and they claimed there was water damage, adjusting the value to $20 and $3, reducing the return by half. Either way they jip you and make money off of. The one book was sent with two other books and was brand new, those weren't adjusted, so there's no way one could have had water damage and not the others. They adjusted based on the new market and lied about the return. I tried to find a platform to leave reviews and saw they did the same to others! The same [censored] reasoning.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry to hear that you had such a negative experience.
Please note that, according to our records, you have not reached out to our Support team regarding this issue for the proper explanation of the matter. In case customers have any questions or concerns, we are always glad to investigate the matter, so when contacted we promptly provide detailed explanations and solutions to the arisen issues.
The books Experiencing Criminal Law (Experiencing Law Series) (ISBN: 9780314286932) and The Quest for God and the Good Life: Lonergan's Theological Anthropology (ISBN: 9780813221397) had their quotes adjusted automatically from $39.83 to $19.92 and from $8.21 to $3.22 because we received them with signs of water damage. Unfortunately, we cannot purchase items that have liquid stains of any origin and wavy pages at the original price. A picture is attached inside of the order and to the notification letter about putting your order "On Hold' sent to your email address. Please note that more details may be provided upon your request.
In some cases, the water damage itself may be minor, but even such signs of it significantly affect the final price of the book, especially considering the fact that the book is used and not actually brand new (an unopened item in its original packaging). For these reasons, we also strongly recommend wrapping the contents of the package in plastic to prevent damage during shipping. Our processing department carefully inspects each and every item, and we always calculate the price of the items received with any kind of damage for all our buyback orders.
In such cases, the order is placed on hold for 7 days, plus 48 hours more for reprocessing, and, during this period of time, it is possible to request the return of the item and have it sent back to you. However, no decision was made from your end within the specified timeframe and the adjustment was accepted automatically by our system. At this point, according to our Terms and Conditions (section "Buyback", subsection "Shipping and Returns"), the item of your order is no longer eligible for a return under any circumstances, since it has been processed and paid for. All the letters regarding your order have been sent to your contact email from info@booksrun.com, please see more information there.
We do understand the frustration when the final price is lower than expected; however, our processing department carefully inspects all items received and acts within the framework of our policy to guarantee the rights and obligations of our valued customers. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to earn a reputation among other established buyback companies.
We are sorry for the inconvenience.
Respectfully,
BooksRun Team
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