BooksRun review: Textbook buyback

Do NOT use this company! They are a scam. I sent four books to them earlier this month and they claimed that one was counterfeit. When they claim it is counterfeit, they won’t even send it back to you. They use this as an excuse to keep the book without paying you for it. They also downgraded the price on another one by claiming it was not in condition as described without really proving this. They nearly force you to accept the downgraded price because if you don’t, they will make you pay to have it shipped back to you. I wrote them about the supposed counterfeit book and told them I had proof of purchase from a major, reputable bookseller. They responded and asked for proof of purchase, which I promptly sent. Then they never acknowledged receipt of this proof and I have written them three times since then. In addition, they tell you that if you do not accept their “counter offer” within 72 hours, you forfeit the right to money or return shipment of your books. Yet they can ignore my emails disputing their claim that the book I legitimately purchased is counterfeit. Sad that they can rip off students who are on limited budgets.