BooksRun review: Textbook buyback

Greetings,

We are really sorry to hear that you had a negative experience of doing business with us. Please let us explain the situation occurred with your buyback order #4358946. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.

Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved, as a refund may be requested from the seller who initially sold the counterfeit copy to you.

Furthermore, upon processing, it appears that the item Foundations for Clinical Mental Health Counseling: An Introduction to the Profession (ISBN:  9780134384771) had its quote adjusted automatically from $56.30 to $22.52 because we received a book with the signs of heavy wear that did not correspond to “Used – Very Good” condition initially quoted. Please try to look at the situation from our perspective. Unfortunately, we do not pay initial quotes for the textbooks that are received with signs of heavy wear or water damage, as it is stated in our BooksRun policy that the customers agree to cooperate within.

Therefore, by taking into account the quote adjustment, your order was placed "On Hold" for 7 days so that you could either accept the quote or decline it and have the item shipped back to your address. The notification regarding the opened disputes was sent to your email address. After you had accepted the adjustment, the order was processed on 06/17/2024 and the payment for the rest of the books in your order was successfully issued to your PayPal account on 06/18/2024. 

Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.

Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.

Respectfully,
BooksRun Team