Ruth's Chris Steak House

Hello, I have a complaint about my experience at Ruth Chris just last Friday on September. 13th, 2019 at 8:45 pm. Not too long after being seated at the dinner table, I saw a mouse run across the room from where I seated. I am extremely scared of pests so as soon I as saw this especially inside of a restaurant I notified the waiter. She then proceeded to say "Well I would not be surprised, this is Philadelphia for you". Since I saw at the time nothing was being done about it, I tried to ignore it but my anxiety got the best of me. I traveled 2 hours from another state just to enjoy this meal and unfortunately I was not able to nor was I able to enjoy the experience of celebrating my friends birthday that night.

Hello my name is Princess Davis. I made a reservation at Ruth Chris 9/13/19 for the Pennsylvania location for my birthday. While I was there, my guests & I seen a mouse over 3 times. I tried my best to ignore it and informed the Assistant GM, Matthew, about it and he assured he would call pest control Monday morning. When I notified my waiter of the issue, she stated "This is Philly, that's normal." This only made me feel more uncomfortable, however, I wanted to enjoy my birthday and ignored any negativity. I couldn't ignore it anymore once the mouse proceeded to run over my foot. This was where I drew the line and did not continue my dinner. I was absolutely disgusted and traumatized because I'm under the impression that if a mouse comes that close to humans, it's because there is an infestation. This not only ruined my birthday but also affected the people that drove hours to accompany me on my special day. I've went to ruth chris at other locations and this has never happened, but this experience put a bad taste in my mouth. I do hope that I am better accommodated for this problem because this is where I chose to spend my birthday and it was not a pleasurable experience at all.

Hello my name is Tiayna, I visited the Ruth Chris in Philadelphia at 1800 Market St, Philadelphia, PA 19103 on September 13th, 2019 at 8:45pm. I was attending a dinner for my friend's birthday. We seen a mouse in the restaurant more than 3 times and the mouse went over my foot and my friend's foot from under our table while we were eating our meal. I mentioned it to our waiter and all she said was "I believe it because this is philly". This is not acceptable to say and does not make the situation any better. I immediately reported to the assistant general manager Matthew about this issue and all I was told was that pest control will be called on Monday September 15th. I am highly disappointed and traumatized. I love Ruth Chris and this unacceptable. A mouse while eating your dinner is extremely disgusting and to have it run across your foot is disgusting. My experience was disturbing and shocking. I will be reporting this to health department because there need to be an inspection given at this location. I need to be accommodated better for this terrible experience. My email is [protected]@students. desu. edu