![Designer Shoe Warehouse [DSW] company logo](/images/business/150-150/121693/dsw-designer-shoe-warehouse.jpeg)
Designer Shoe Warehouse [DSW] reviews and complaints 1
View all complaintsDSW - Brooks ghost 14 running shoes return
I bought brooks shoes in march, 2022. Put them in the closet and never wore them. I took them to a dsw store with the original receipt and tried to return them for store credit. They gave me a slip from"the retail equation.com" with a a transaction id. But refused to return the shoes due to the time frame.
I contact rar and filed a complaint. My request for refund was denied.
As a loyal dsw shopper, I think my request should be granted.
The policy, 365 days is an arbitrary one and exceptions could be made.
Dsw could resell the shoes as they are in perfect condition but instead they hide behind the retail equation.
Desired outcome: store credit for the brooks ghost 14 running shoes, $139.99
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!