Mattress Warehouse / SleepHappens.com reviews and complaints 1
View all 57 complaintsMattress Warehouse / SleepHappens.com - no warrany/no return/liars
DO NOT GO THERE EVER. I went in to buy a new mattress and explained I have a bad back. I was directed to the memory foam tempurpedic by the salesman. I explained that I had never had this kind of bed, but the man assured me there was a 90 day try it policy and that I could just return it if I didn't like it. I agreed then and paid a huge $1900 with a free box spring and free delivery. I got the bed in plastic wrap. I opened it AFTER the delivery men (who did not know English by the way) and found the box spring was ripped. I called the store and was told that is common if it is not wrapped at a certain tempurature and well and that they would give me a brand new one. I waited for 2 weeks and never heard back from them. I then decided to return the mattress and box spring. I called the store and said I did not like the mattress and wanted to return it. The lady on the phone said I could not since I did not sign that option on a piece of paper. I told her I was not given any paper, and she said the salesman had failed to give me one, but it was too late now. I marched into that store and met her and a male salesman. I was upset. I demanded a refund, but they said they had to call a "district manager", some fake person somewhere. Then the girl said I could exchange the mattress only and NOT get my money back. I was stuck, so I agreed. I was pointed to a Sealy Cool Springs and was told I could have it for the same price even though the tag on this mattress was about $300 more than the tempurpedic. I then agreed as I had no choice and then I thought I was getting a bargain and a better mattress. I went to check out and then I was informed I had to pay a restocking fee! I said I didnt' know what they were talking about, and they said I should have been told by the original salesman. I told the girl again I was not willing to spend more money. She said she had to call the "district mangage" again. I was in the store for 3 hours this time and each time a customer came in, they had me move away and try out a bed far from the new customer. Finally, I was told I could have the Sealy bed for an extra $63. I paid this against my better judgment. I came home and logged on to their website only to find the exact same Sealy bed for only $1299 with a box spring. I had been had and lied to. These people are thieves and liars, and I am willing to bet that the beds are used. NO NOT GO THERE EVER.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I went into a Mattress Warehouse with my girlfriend and was approached by a young woman who appeared nice at first. She nearly never left us alone the entire time we were there (until of course an older couple entered the store for her to feel out). Her actual knowledge of the beds consisted of several well memorized lines out of the training manual and whatever she could pull out of her ### to try to appear sincere, honest, and relate to my girlfriend and I. We resisted her superficial charm despite her persistent attempts until the door closed behind us.
We then went to the mall a few days later on Black Friday and were still in need of a bed (my gf just didn't understand sleeping on an air mattress would mean 1080p vs 720p and 6 inches on the TV). So hey there's a mattress store... we get half way in and see it's the same young woman from before and realize its Mattress Warehouse again. So after some more "sales(wo)manship" cough, I say no thank you and am my way to Best Buy when shes guilt's my gf into just putting "just one dollar down" so that we can get a promotion or some bs. Now if I weren't fantasizing about TVs I would have stopped her.
Anyway she lied her ### off saying that in no way we were obligated to purchasing the bed and if we wanted out dollar back then we could just come back or not bother. She says that oh we would have to come pick it up and there was no obligation. So a month later after I finally cave crushing my tv dreams by buying a bed a sams club, comes a bill for $539 and the news that we must have just forgot about the bed so they are going to be nice enough to deliver it for "FREE"! Turns out they dont show you a backside to the contract which ###s you over for life, makes it ok for them to lie if its not in writing, and makes them not responsible for ###! ### Mattress Discounters, im not going to take it!