McDonald's reviews and complaints 1
View all 2876 complaintsMcDonald's - Drive thru order
I ordered 10x Strawberry & Crème Pies and 2x Strawberry Shortcake McFlurrys with a Filet-O-Fish approximately around 10:46 pm on October 30. I understood and agreed to wait 10-15 minutes for the 10x Strawberry & Crème Pies. My food came out at 11:00 pm. After counting 10 boxes assuming they were all the same, I left the store. I didn’t noticed, remembered or realize the sandwich was missing until I got back to my destination and looked in the bag. I returned to the restaurant to get the sandwich. He asked did I have my receipt in which I said no. However, he distinct-fully said he remembered me when I mentioned I was there minutes prior and has ordered 10x Strawberry & Crème Pies. At the same time, the employee made it known and clear to me confirming the sandwich was made and never made it into the bag. I returned back to my destination to look in the actual bag and realized there were 4x Strawberry & Crème Pies and 6x apple pies when I requested and paid for 10x Strawberry & Crème Pies. However, I originally stated and made it known to the employee I no longer had the receipt. However, the total amount for everything was $38.95.
Desired outcome: I understand mistakes are made but I am requesting 10x fresh new Strawberry & Crème Pies if possible given the fact I paid for 10x Strawberry & Crème Pies and only received 4 of them. Thanks in advance.
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