BioLife Plasma Services

I've been coming to Biolife for a while and even though the people working there are friendly, they are completely understaffed. Should never take 2 and a half hours to donate. Only 2 people doing the screening, 2 people sticking and like 1 person taking people off the machines. That's for 3 different areas too. Waiting 30 minutes to get screened and then another 45 minutes to finally get stuck is ridiculous. Need to hire more staff and treat them better from the worker reviews I've been reading. Management needs to step up or be replaced.

I have a serious issue with the amount of time wasted as people just sit waiting to get stuck. I have currently sat for over an hour in the bay and s have not gotten stuck. When I look around, there are 4 others in the same bay with the same dilemma. The response from the assistant manager was that she is the only one sticking people in the bay. Now, it's not her fault but I do not understand why and how management isn't monitoring and adjusting their client appointments and staffing better. This isn't the first time that this has been experienced. However, this is the worst time yet because as I look around, I notice the center isn't excessively crowded like weeks past.

I would like management to look at this closely and really monitor and adjust. This waste people's time and creates a huge dissatisfaction. If the center goes to the extreme of requiring appointment and issues cancellations for being 10 minutes late, the center should also maintain a good balance of time management for its clients.

I have been going to Biolife in Greenville for a little over a month now. At first I really enjoyed the experience . For the most part everyone was nice. I went in yesterday for my fourth donation which I assumed would be the donation in which I received 70$, However I was wrong I was just over the thirty day time frame for that which I wasn't ever made aware that I had to go within thirty days or else I would have. When they were taking my blood pressure I showed the coupon that was sent to me stating that if I donated today I would get an extra 15$ which was the main reason I even went. I thought I was getting 70 +15. Boy was I wrong. The girl glanced at my coupon and told me she put it in though I never saw her type it in or even ask me for the code. So before the tech put the needle in my arm I asked her " So I will be getting 85 today right?" She told me yes. Once I was done donating I checked my account from the mobile app it said my balance was $20. I was shocked there is no way on earth I would waste an hour of my time for a lousy 20$. Sorry not sorry but at this point I was aggravated bc I had made it a point to show my coupon to every person I saw. I asked someone else why my coupon hadn't been added she was reluctant to even answer my question . she tried to brush me off saying I had to show the coupon before I got started and I did. that is exactly what I did. I was being blamed when I had done everything I was supposed to do. She told me the coupon was put in and it should be on there in a few hours. So this morning I Proceeded to check my account again and still it showed I only have a balance of $20. I called the facility and talked to another employee who told me the coupon wasn't ever put in and I should use it next time. I explained It should be put on there this time because I showed it to the employee I did my part. she asked me for the code and said management would give me a call. I can assure you it probably wouldn't take more than a couple of minutes to fix this problem with just a little bit of effort and courtesy from at least ONE of your employees and here it is 9 and 1/2 hours later I haven't received a call back from anyone and I cant even get anyone to pick up the phone. I am so disappointed with this company. and I thought someone else should know