The Pep Boys reviews and complaints 2
View all 550 complaintsThe Pep Boys - mechanic work/service on my ford mustang
on 6/11 we had our 2005 ford mustang towed to pep boys bc my car would not start. We ended up having to leave it over night. on 6/12 we was told it was ready for pick up. We drove all the way from Newberry, got home fine. Went back out to leave agian, and my car would not start. The same exact issue. I am having to have it towed back to Greenville sc pep boys all the way from Newberry sc, to have it looked at yet again. I should be reimbursed for towing and not charged extra labor. My bill was extremely high to not resolve the issue and to furthermore cause more problems/money.
Shamar wilson [protected]
total charge $462.78
store 0184
Desired outcome: some type of reimbursement.
Horrible experience
The Pep Boys - Services not performed after they stated to have performed services
On 9/21/20 I took my car in for an oil change, tire rotation and inspection. I was called by joseph c. And he stated that I would need a computerized alignment, stabilizer link and sway bars. They stated that the problems were discovered during the tire rotation. Well they never rotated the tires! The tires are marked and were never removed or rotated. How does a mechanic (tristan f.) find these issues without removing the tires. I picked up my car, took it to another mechanic (mercedes of greenville) and they stated that my sway bars were in great shape, no repair needed. Now I wonder if my oil was changed because it looks the same. Something needs to be done about this. I will never take my car to pep boys again. I demand a refund. Thanks
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