CVS reviews and complaints 1
View all 3333 complaintsCVS - refusal to help
I've been obtaining my presecriptions from this pharmacy for over a year. Everytime I do, the prices of my prescriptions is lower than the normal because of discounts and coupons that my doctor has given me. When the price is not what I usally pay, I say something to the cashier and they, in turn, look in their computer system and realize that I do have a discount and proceed to reprocess my prescription so that I can get the lower rate. On Friday, March 18, I went in the pick up my 3 prescriptions, expecting to have to pay $30.00 and no more. When the pharmacist himself rang up the order and told me it was $75.00, I about had a heartattack. When I mentioned that every time in the past that these prescriptions had only been $30.00, he told me to call my insurance company and, basically, take it up with them. He refused to look into the computer system to even see what I had been paying in the past. Now, prior to this, I over heard a converstation that this pharmacist was having with another employee who was on the on phone with a customer talking about a prescription or prescriptions that had either been misplaced or someone else had picked up. I guess, because the pharmacist was already in a BAD MOOD, I guess he decided to take his frustration on me. If I have to go in the future to pick up prescriptions and this pharmacists is there, I will NOT be picking up the prescriptions at that time!
The complaint has been investigated and resolved to the customer’s satisfaction.
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And while you are calling ahead, have them make sure they used your coupon.
You could always call ahead and see when the pharmacist is comingin that day. That way you wont go all the way down there to pick up the medicine and see hes there.