Louis Vuitton

My wife wanted a Louis Vuitton purse to celebrate her 50th birthday so we went to the store where we live in Nashville and met with an associate who gave us her card and told us to call her when we were ready to purchase. We called her on three different occasions, attempting to set up day when we could come back and make our purchase. We never could get a return phone call so after a month, my wife went out of town and visited the Louis Vuitton store in Atlanta, GA at Lenox Mall. While there she saw a purse she liked and decided to purchase it. The associate took the purse to the back and boxed it up for her and told her that if she had any issues, she had 14 days to return or exchange it and we could do this at the Nashville store. When she got home the next day, she took it out of the box to show me and I advised her to exchange it for a bigger purse where we would pay the difference. She then put the purse back in the box and we agreed to go together to make the exchange. When we get to the store the associate asks to see the purse and immediately says that they cannot exchange the purse due to scratches under the handle which he admits that it looks as though the purse was possibly one they had on display in their Atlanta store. We asked to see the manager and she eventually comes out and is very rude where she almost insinuates that my wife bought the purse, used it and was now attempting to bring the purse back, which was not the case. They both stated that we would have to take the purse back to the store where we made the purchase but that was 4 hours away and we only had seven days to do so. The staff at the Nashville store were not accommodating and down right rude. What's equally bad is that their policy is to box your purchase up in the back so my wife was unable to see what was given to her until after she made her purchase. Although I will eventually get my wife another purse (not another Louis Vuitton), it's frustrating when you spend this much money and no one seems to want to do the right thing.