The Pep Boys reviews and complaints 1
View all 550 complaintsThe Pep Boys - scam
On 11/29/2010 I took my 2003 PT Cruiser to Pep Boys in Nashville Tennessee on Old Hickory Blvd. because the oil light was coming on. I described the problem to them when I brought the car in. I told them the oil light (dummy light) was coming on after you drive it for a while and get it wormed up. I told them when you slow up to make a turn or when you come to a complete stop the light come on. I told them to check it out and call me. When they called me they told me the sensor was bad. I asked if they went ahead and replaced the sensor would I still be charged for the 69.00 diagnostics fee and he said yes. I ask why, since they were doing the work. I understand the diagnostic charge is in place should I decide not to let them do the work, they didn’t spend their time checking it out for nothing. But if they were going to do the work I should not be charged for the diagnostic. They told me if I had just come in and said fix the oil light from coming on they would not have charged me the diagnostic fee. So I said I am being charged for telling you where to look to find the problem? They said yes. This is a rip off. Next time you go to Pep Boys be aware of this issue. But also note had I not told them what to check they would have just started replacing stuff without checking. I can see that they would have replaced my oil pump charging me for that then when I had to bring it back because the sensor was still messed up they would charge me again for that. I asked the manager if he had the authority to make a decision he said yes but he was not going to ask his crew to work for free. I asked how would they be working for free since they will be doing the work and replacing the sensor. They couldn’t answer that. I suspect they would have made more money by changing the oil pump and since its not the oil pump they want to capitalize the most so they charge me for checking to see what was wrong with the car. Basically what they told me is that they done check to see what is wrong they just start replacing parts until they find out what the problem is. My suggestion is to go to an independent shop next time you need work done on your car. Pep Boys customer service sux.
The complaint has been investigated and resolved to the customer’s satisfaction.
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While I was at work I had my wife bring my 2004 Saab 9.3 down last week because of the battery kept going dead. Now they told her it was the starter and it had to be replaced, so they were out of starters and they had to order from some dealer and charged me 275.00 for a 95 dollar starter listed on Pep Boys website for 2004 Saab. She called me after that and I told her not to buy anything else so I called Pep Boys from work and they replace the battery which was $150.00 plus the starter $275.00 and plus labor, so the total was over $600.00 and I just wanted them to charge the battery in the first place! We have four cars and always go to Pep Boys for car stuff even oil changes but not anymore, I feel they really ripped me off and don't think my family will be visiting the Pep Boys establishment any longer, thanks for the memories. So long.