Ruby Tuesday

On Sept 6, 2023 myself, my husband and two friends went to Ruby Tuesday #3700 in Tullahoma, TN 37388 to have lunch about 11:45am and enjoy fellowship.

Three of us (myself and two others ordered the Ruby Tuesday classic hamburger meal. The other guest ordered the salmon meal. On that particular morning there was only ONE server for the entire restaurant including the bar area. I don't know how many cooks were there.

It took fifty minutes for three orders to come out of the kitchen. Mine hamburger did not come out of the kitchen until all the other people had. already eaten their food. My hamburger meat was so burned and dry that it wasn't recognizable. The bun was hard and dry also. In hindsight, I should have cancelled my order but I was too shocked as to do that.

The other people had to wait until their hamburgers were cold before they could get condiments for the hamburgers.

The server kept apologizing to us and other people in the restaurant for all the delays. I did not see a manager, someone to seat us or anyone else except for the ONE server working in the restaurant.

I went to the restaurant female restroom and I toilet was stopped up and paper all over the place. The trash can was overflowing. It did not look like the restroom had been cleaned from the day before!

After this experience we made the decision not to ever go back and eat there.

I would like to get my moneyback for my $10.99 hamburger meal and find another local restaurant.

We've have dined at this restaurant several times and will not returned because of a bad experience we had last night. We were seated at our table of 4 to enjoy a casual dinner for the evening and it took the waitress over 15 minutes to even take our drink order, didn't introduce herself or smile. Then after taken care of or drink order, she service's other tables that arrived after with there food before we received our drinks and then we received our appetizers. We than asked for the MOD Manger on duty, which we were told would be right out, which the MOD never showed. We commented why, and was told she didn't want to come out of the back room. Then we asked what the MOD Manger on duty's name was we were giving Brittney, without a last name, when asked what her last name was, the hostess stated she didn't know. Then I approached the bartender he was a wonderful enough person to give us her last name and he was also a wonderful waiter before. Her name was Brittney Garland and for a MOD Manger on Duty not to appear at a table of customer when there is a restaurant with only 10 to 12 table with 4 server's attended to the tables this problem should not have occurred. This is unacceptable! I've waited table in the past and enjoyed my position very much. This waitress and MOD should not be in this industry at ALL! This is a disgraced to your industry. I am appalled with this situation. I'm a semi retired gentleman and I will no longer step foot in this restaurant every again in my life time, also the place that I semi retired from is IBM which is a big customer service industry company along with other avenues that will here about this location and will not fund your establishment every again.

Thank you for the disgrace of RUBY TUESDAY and the disgrace that we endure at this location, You should be ashamed for running a restaurant, that doesn't even match a drive thru restaurant.