Menu
For Business Write a review File a complaint
CB Banks MetaBank 701 Brazos St Ste 1300, Austin, TX, 78701, US
MetaBank company logo
MetaBank
reviews & complaints
MetaBank company logo

MetaBank

701 Brazos St Ste 1300, Austin, TX, 78701, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
ComplaintsBoard
K
7:03 pm EDT

MetaBank - NetspendDebit card account closed with my $1439.00 in it!

The Corporate branch in Austin TX. Closed my card when I called to complain about my new card on 3/17/2021 that was activated was but not working. The balance on my account was $1430.00. I found my account was blocked and upon inquiry I was absolutely abused by David who made no effort to help with my withdrawal and instantly said he was closing the account without any explanation! I had false charges levied on my account by Internet companies that deceive people to give card number for age verification and I had handled that with Rosie in the same office previously! David was rude and communicated nothing to me about the reason he was closing the account! His tones and actions were vile and in complete disregard to any business etiquette I have ever known! So, now with my account closed with over 1400.00 in balance, it seems there is no one at Netspend or Meta Bank that will help me! It is ridiculous and i'm sure illegal to just close my account and negate any possible resolution to my loss of assets!
This matter needs to be addressed with me asap for I am suffering beyond description with rent food etc. Please help me today if possible!

Desired outcome: I receive the balance of my accpount and FIRE DAVID

Read full review of MetaBank and 2 comments
Hide full review
2 comments
Add a comment
L
L
Laurie Fesler
US
Nov 06, 2021 11:49 pm EDT

It absolutely needs to be addressed. Your right, they have no concern, for us the people who are being stolen from fraudulently. They don't call, they don't tell you what's going on, dont do anything but send damn near the same email over and over again. I want to know why the investigation officer doesn't call or give me a number . I don't want to talk to no damn customer service personal. All they know about my case is what has been wrote down in my file. Let me talk to the investigation Department. So pissed, yep!

S
S
Stacey Lore
US
May 04, 2021 4:11 pm EDT

I agree, same thing with me

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.