NetSpend reviews and complaints 1
View all 806 complaints
Replied
NetSpend - 2 netspend card bought last dec 2022 and paid the $4.94 activation fee and not able to use them
In dec 2022 I bought 2 netspend cards for $30.00 plus the activevacon fee of $4.94 which totals $67.88 for christmas gifts and they are not able to use them. They called netspend abount them and net spend was wanting there ss number and banking account number which they have no bussiness getting peoples banking information, they supected fraud and did not give them the banking information, now I called then and they said the same thing to me and I am stuck with the cards my name is shirley jenes 160 dula springs rd, weaverville n.C. 28787 e-mail address is [protected]@gmail.com
Desired outcome: please refund
This complaint has been resolved automatically due to user's inactivity.
Like other financial companies that offer debit cards, we are required by our bank, as well as MasterCard and Visa associations, to be compliant with AML (Anti-Money Laundering) and BSA (Bank Secrecy Act) laws. Both laws require that all financial institutions verify the identity of each account holder.
This means that we will ask for a name, address, date of birth, and government ID number during the activation process. We may also ask to see a driver’s license or other identifying information.
We don't recommend sharing personal details on public websites. Our cardholders can email us at social@netspend.com for assistance.
Thank you,
Netspend
Latest NetSpend Reviews
Prepaid card customer service Unlock my card Blocked Card Fees unauthorized opened new several accounts vs replace card - investigation needed Locked out of my accountGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!