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NetSpend - 2 netspend card bought last dec 2022 and paid the $4.94 activation fee and not able to use them
In dec 2022 I bought 2 netspend cards for $30.00 plus the activevacon fee of $4.94 which totals $67.88 for christmas gifts and they are not able to use them. They called netspend abount them and net spend was wanting there ss number and banking account number which they have no bussiness getting peoples banking information, they supected fraud and did not give them the banking information, now I called then and they said the same thing to me and I am stuck with the cards my name is shirley jenes 160 dula springs rd, weaverville n.C. 28787 e-mail address is [protected]@gmail.com
Desired outcome: please refund
This complaint has been resolved automatically due to user's inactivity.
Like other financial companies that offer debit cards, we are required by our bank, as well as MasterCard and Visa associations, to be compliant with AML (Anti-Money Laundering) and BSA (Bank Secrecy Act) laws. Both laws require that all financial institutions verify the identity of each account holder.
This means that we will ask for a name, address, date of birth, and government ID number during the activation process. We may also ask to see a driver’s license or other identifying information.
We don't recommend sharing personal details on public websites. Our cardholders can email us at social@netspend.com for assistance.
Thank you,
Netspend
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