The Pep Boys

Classic bait and switch! Got an online quote from "Chris" to replace brake pads and rotors. After dropping off my truck for the repairs, was called by store manager "Joe" that the quote couldn't be honored and the cost would be double. Contacted customer service - they pulled the chat and confirmed the quote amount. They said made a mistake, "leaving a few services off" which drove up the cost. The store wouldn't honor the quote - said it came from customer service, not them! They ALL work for pep boys, just pointing fingers at each other! End result - I picked up my truck still needing repairs. Never again, and I cannot stress enough the lack of integrity and accountability from this company. Stay away!

About two months ago my Daughter took her car to get check out, she had a hispanic male help her out (Jose) he then began asking her all kinds of questions and information about her, after telling her what was wrong with her car he then asked her if she would rather him and his friend work on the car somewhere else besides PEPBOYS so she would not "have to pay alot of money" she said ok but then he told her what exaclty to tell the guys at the front desk when they asked if she needed the job done for her car he told her to say no and they would get the parts she needed and fix her car. Are they stilling the parts and making money from customers, he then told her how pretty she was and thats when my daughter got scared and decided to go and not come back. Why does Pepboys hire that kind of employees? Is pepboys doing a good job at running backgrown checks on their employees. So please if you need to go to pepboys pick another store or if your a jung lady please be very careful and dont go with them, you never know who these people are. Because I dont have anything wiht mechanics making extra cash on their own time but stilling from the company and stilling the companys customers does not say anything good about PepBoys employees so how can you trust your car to this people. Reading another web site about complains on PEpboys I notice another girl had gone thrue the same situation and it makes me wounder, how many times they done this. Come on Pepboys be more professional.