Panera Bread

I have been to this location many times because it is very close to my home, and I LOVE the food. No matter where I sit in the restaurant I can hear the kitchen staff talking, yelling, being vulgar, complaining about their job, using profanity (and it is loud) and it is mostly only one guy working back there. He absolutely hates his job and I know that because he has repeatedly said it to his coworkers. I come here to get away from the chaos at home and so I can get my work done. I hate to say it, but until this guy is gone, I will not return. I don't trust him and he is frightening. If I had my children here with me, I'd not be sitting here in silence as I wouldn't be a good mother if I allowed my children to be exposed to him. I am in a restaurant for goodness sake. And I am paying for the items I'm consuming. Oh, and they are out of all of their coffee. They are no napkins in the napkin dispensers, the fountain drink area is a mess and when I went back up to the counter to ask for silverware, the lady working back there tossed a plastic fork and spoon at me. Seriously Panera Bread? What has happened to this company?

I did a curb side pick up order number [protected] my order was to be ready by 7:27 pm I sat outside to 8:10 in which I had to call into the location 260003 in Cypress Texas off north west freeway I was told they didn't have the potato soup I asked why no one came outside to talk to me was rudely told did I want anything else I explained now was told they would credit my account but was never given proof just the receipt for my 77.52. Order my card has not been credited and they establishment refused to answer when I called back I feel they were so rude and disrespectful I will never go here again my order was horribly prepared and service was horrible I will notify my bank of the charge since I wasn't credited back