Brinks Home Security

In about 1 years time I've had multiple problems with my system and on top of that they failed to install sensors in the windows upon installation. I've had weeks at a time with out service and have to wait weeks for a repair company to fix the problem AT MY COST. This is BS and they need to reevaluate their business plan and how to keep their customers protected. I've made a complaint to them and still have not received any response back from management. I am not a happy customer nor do I want to continue doing business with them

I have already made a report, but when I read some of the newer ones, I had to respond. I sent a registered letter, return-receipt requested, telling them to communicate with me ONLY by mail. They continued to call me two to three times a DAY! I told them I was filing a report with the FCC, which I did. The rep I talked to said (incorrectly) that she was still allowed to call me once a day! And, no matter what, they all insisted they never received anything I sent. No fax, no letter ever made it according to them. I started sending everything certified mail, but you have to get the physical address to do that. Wow, sounds SO familiar.

I initiated calls for a while to try to get it resolved. I discovered that I had not been monitored only intermittently for most of an 18-month period! They called me and tried to collect a late payment (it had actually been made) and I asked them to stay on while I tested the system since it went off the day before and nobody came. It didn't work.

According to the rep, it didn't work because they didn't have my 'new' phone number. I had it for 18 months, and guess what? It's the number he just CALLED me on, so how could they not have it? I kept asking him questions about this, because none of it made sense. Finally, he started crying and hung up on me. I called back and the woman who answered covered the phone and whispered 'It's HER! It's HER!' and hung up. Geez!

I tried to work with them. I really just wanted out of the contract. They were impossible to work with somehow I was in a three-year agreement because I didn't cancel 90 days ahead (actually, I did, but they somehow didn't receive my cancellation (how conveeennniiient). ANY concession on their part would have worked, but they started threatening me with an entry on my credit report. Now I was furious. They didn't do their job, and now they expected me to pay for service I didn't receive. I told them they would lose any leverage with me or any chance of ever seeing a penny from me if they put anything on my credit, but they did. I contested it, but the credit bureau left it on. They showed bills that looked as if I owed. I put a note on the entry. It can't hurt me too much if it's the only negative thing on there. It's really a point of honor not to give those $%^l()*&*%^ any money.

Now, when they call every month or so and cheerfully ask when I will pay the bill, I vary my responses. Sometimes I say 'Hey, look out the window! Are any pigs flying where you are? No? Well, call me when there are.' Or, 'Let me look at my calendar. I can pay you... NEVER.' Then I just wait. They say some more stuff and I just say 'NEVER. I will NEVER pay Monitronics a penny.'

I would join a class action suit if there were an appropriate action. They were definitely wrong to keep calling when I sent a certified letter instructing them to communicate by mail only. They could conceivably be charged up to 1, 000 per offense. It infuriates me that they do this stuff with impunity.