Greyhound Lines reviews and complaints 3
View all 619 complaintsGreyhound Lines - Booking was canceled mid trip
Booked a trip to Nashville from LA. There was a connecting bus in Dallas Texas at 3:00am.
When it was time to transfer busses me and others were not allowed to continue with our trip. Greyhound automatically issued another ticket back in LA for the following day. But we were in Dallas Texas. Had to buy another trip from Dallas to Nashville. Greyhound issued me a voucher of supposably 250$ but it only had 36$. Had to pay to the rest out of pocket because we were stranded in middle of the night. They do not want to issue my refund for the last trip.
Desired outcome: Refund for 198$
Greyhound Lines - service bus sitting on side of road for 2 hours
On the bus 60420 from Dallas TX to San Antonio the bus driver was late suppose to arrive at 5:50 pm not arriving til after 8pm and rude not offering explanation threaten to kick off customer on bus for complaining why were sitting on the side of freeway for 2 hours the driver gave very little explanation he said he didnt know how long and would give us any information. Once the vendor showed up to fix something open on the bus we still couldnt leave because driver said we had to wait on vendor to get paid. Several customer had family rides pick them up from side of highway this is every unacceptable and a disgrace.
Greyhound Lines - lost luggage
Like I said the bus company needs to be investigated for losing lost luggages, hiring corrupt lawyers who forged fake signatures and offer 250 damn dollars.C'mon man this is a bilion dollar bus company who's not hurting with money.My luggage was lost Feb21, 2007 during a bussswitch in Oklahoma City.Had over 2, 000 dollars of lost items in my luggage after attending NBA All Star Weekend.So I want people to see what's going on.David Leach is thier disgraced CEO.He's allowing this plus we have a CIVIL Court date in NYC March 25th.I've been fighting these folks for 2 years.
The complaint has been investigated and resolved to the customer’s satisfaction.
The letter I've written to British newspapers describes the complaint:
I returned to the UK in late August from an American trip to find that Greyhound were starting a £1 bus run from London to Portsmouth. I'd normally be in favour of news coverage of cheaper public transport. If only it wasn't Greyhound.
Greyhound managed to lose my suitcase in while I was in the USA. They manage it with many other people too through a ridiculous luggage procedure of removing selected luggage to make way for baggage they think is more urgent. Greyhound believes that it's satisfactory for passengers luggage to arrive a day or two after they do. Or not at all, judging by the time wasting form filling leading to no result, apart from the notification of 90 days taken to search for it, and the insincere email messages ignoring questions while repeating sentences word for word of false sympathy.
It's easy to find complaints of this nature about Greyhound on the Internet and complaints about the rudeness of staff. I experienced this between Cleveland and Dallas when I was told by the drivers not to check my suitcase because they were taking care of it, and for safety reasons. At some stops there were uniformed officers to enforce this. When I arrived at Dallas minus suitcase the Customer Services representative walked away from me when I tried to report this to him, then he directed me to the baggage control office which was closed. When I found the Baggage Control Manager he told me I should have checked my suitcase during the trip! Finally another member of staff told me that he didn't travel with Greyhound because of their attitude towards luggage.
Some people think the luggage is stolen. Difficult to prove but difficult to disprove too.
I find it amazing that Greyhound can get away with this performance in the USA where many people are being sued for far less. Mayb it's because they have a monopoly and their clientele are the poorer sections of American society. One woman on the Internet complained about having no clothes because she couldn't afford to buy any, after Greyhound had lost hers.
They've persisted with their luggage procedure since 1997 when I travelled with them for the last time before last month and they did the same thing. That led to a showdown with the Greyhound Manager in El Paso Texas when he tried to recite company rules to me. My luggage was retreived then but now I think it's gone for good.
I'm concerned about similar things happening in Britain if they get the upper hand here.
I had a TV set stolen from me, as well as a Nintendo Wii system and five games.
It happened in Shreveport, LA.
I told this story COUNTLESS times to Greyhound staff, and they just don't care.
What can I do to get my resolution?
I know it was a Greyhound employee who stole my stuff, but what can I do to get payback?
I travelled from Grambling, Louisiana on December 17 to Dallas, Texas. I had my two luggages with me. When I arrived to my destination at Dallas, I couldn't find my luggages. Now it had been 3 months since i lost my luggage. I 'm having really hard time.
That travel has worsen my life. I'm an international student and I just transferred from Louisiana to Dallas for my study. It has been 5 months i came to USA. Since i'm international, all these things are new to me. And I'm so ignorant. So Greyhound is taking advantage of my ignorance.
I called more than 100 times to Greyhound. And they are still getting me in trouble. I had my all clothes, my all meant property that i brought from my homecountry. All my memories from my country, my memory of my family, my clothes, my books, all my items which meant a lot to me. Now I don't have them.
I don't have clothes to wear. I'm sort of money and Greyhound created a nightmare to me. I'm so tired of fighting with greyhound.
I had also claimed my luggage. I had my stuffs worth more than 2000 dollars. I had my all stuffs in that two luggages. And after 3 months long, what greyhound has to offer is only $250 dollars. ###!
Just $250 . That sucks man. I called several times and now i'm tired. I said i don't need money. Help me find my luggage. I just need my luggages, i don't need damn $ 250. $ 250 can't buy anything in this expensive usa.
It really had been a nightmare for me.
I have nothing in this big country. The value of my two luggage is just $ 250. I don't agree that. My luggages worth more than that. I'm so tired of fighting with greyhound now.
And the customer service is also worst. They don't give adequate service. And the number for baggage claim, they don't receive the damn phone man.
I'm so helpless in this country.
Sunil
gotosuwal@yahoo.com
Latest Greyhound Lines Reviews
I do not feel that passengers are treated right on Greyhound. Stolen luggage by workers driver Safety/luggage lost Negligent bus driver, clueless greyhound bus station staff, & wrongful separation/ mishandled/lost personal property (luggage, etc.)Giving a Voice to Consumers
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