Greyhound Lines’s earns a 1.4-star rating from 620 reviews, showing that the majority of passengers are dissatisfied with travel experience.
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Greyhound Lines - I do not feel that passengers are treated right on Greyhound.
I was on a bus from Nashville to Texarkana, Route US0601 on October 31, 2014, with two drivers. Driver A announced on the PA system that we would be stopping at Jackson, TN, but we would not be going inside the store there. She announced that we could have three minutes to smoke before we leave. Then, off the PA system, I heard her tell driver B, I had a...
Read full review of Greyhound Lines and 1 comment-
Pros
- Nationwide network coverage
- Affordable travel options
- Frequent discounts & deals
- Free Wi-Fi on coaches
- Loyalty rewards program
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Cons
- Limited route flexibility compared to rivals
- Aging fleet and outdated amenities
- Inconsistent service quality across regions
- Vulnerable to low-cost carrier competition
Greyhound Lines Complaints 619
Stolen luggage by workers
Personal will thief your luggage because they know the company wont help the customer at all. the only reason I don't have my luggage is because the company did not help at all to get it back. i called them as soon as the bus left with my bag and i said how the bag looks in what bus it is etc. and yet my bag is still lost nobody has taken no responsibility or nobody has even tried to get it back. worst company ever they really don't care for their customers belongings or safety
Desired outcome: I WOULD LIKE MY LOUGAGE BACK OR AT LEAST TAKE RESPONSABILITY AND REFOUND THE LOSS. PROVIDE THE HELP NEEDED AND HELP FIX THE ISUES WITH PROFESIONALISM
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driver
On Monday, July 1, 2024, I had the worst experience ever with Greyhound the driver on the Georgia road was horrible, and The driver whose name I didn't get was the rudest driver ever. She yelled at the riders and got in someone's face as well as yelled at them. I was already upset at the fact that wasn't a Greyhound although I paid for a Greyhound bus ride. The driver stated several times and rudely that no one was able to eat or drink on the bus in any way not even the snacks we brought for the trip. Once we made it to Mississippi in the Brandon area she left two guests at a rest stop and made smart remarks after leaving them. That was the worst experience ever
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Safety/luggage lost
Booking [protected] Writing this and will take this up the chain. I purchased a one way trip from Orlando to Savannah (trip day Feb10) on Grehound site but the trip was on Flixbus, the drivers(both drivers) were on the phone while driving on the Interstate all the way. I felt very unsafe, also I was rushed to pick up my luggage and accidentally took another passenger’s suitcase. My luggage still missing, I filled out the form, and have yet gotten any update. Contacted every greyhound for the bus trip, always directed to call center or told to fill out the form and wait for email.
Claimed loss: Safety& Luggage loss
Desired outcome: I would like someone to contact me regarding my lost luggage and understand the process. I hope this company treat people belongings with care, as this as not been my experience on the trip
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Is Greyhound Lines Legit?
Greyhound Lines earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Greyhound Lines. The company provides a physical address, 13 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Greyhound Lines has registered the domain name for greyhound.com for more than one year, which may indicate stability and longevity.
Greyhound.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Greyhound.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Greyhound.com you are considering visiting, which is associated with Greyhound Lines, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Several mixed reviews for Greyhound Lines have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
Greyhound Lines website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Greyhound Lines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 619 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Negligent bus driver, clueless greyhound bus station staff, & wrongful separation/ mishandled/lost personal property (luggage, etc.)
Negligent driver ( Bus #8106 - Greyhound Route 1210) left two passengers wrongfully stranded in Holbrook,AZ (Circle K food break stop) on Dec. 24, 2023 around 3:15 a.m. The driver failed (upon starting his shift in Albuquerque, NM) to follow Greyhound/FLIXbus protocol, take a headcount, or even provide intro. remarks about anything when we reboarded bu...
Read full review of Greyhound LinesMy kids were left on streets
My kids took a bus from Modesto California and we're headed to Reno and in Sacramento they were told that the bus was canceled. They also were told that they had to be out of the bus station at 10:00 p.m. and couldn't come back in until 8:00 a.m.. a few minutes later a lady from Greyhound came up to my children at 11:00 a.m. and told them they had to leave...
Read full review of Greyhound LinesGreyhound bus booking number 3125504198
On 12-11-2023 my Greyhound bus driver, from Memphis 12:35 am 12/10/23 to Chicago 3:25pm) made an unauthorized stop to ONE9 Travel Center in Soroa,KY around 12pm and left me at the damn stop and my luggage is also gone with no trace. I have to wait 12HRS+ for another Bus at the Authorize Bus Stop in Soroa,KY which is down the road in the damn dark. I paid to ride to Chicago from Memphis, Instead I was left at a UNATHORIZE stop and all my personal belongings are now gone .
Booking Number
3125504198
Kelli Donegan
Desired outcome: 1st. Full refund 2nd. I will Take an inventory of lost personal items for reimbursement.3rd. I will be filing a complaint with the Federal Department of Transportation. (KY DOT also)4th. I will be filing a complaint with the BBB.
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Lost luggage
I got off the bus at a stop to use the restroom and when I returned the bus was driving off without me with my luggage on board on 11/7/23. I started calling right away and was told the luggage would be in Atlanta to call them. Called them for days with no answer, finally drove from Texas to Atlanta and was told they sent all luggage to Dallas the day before, yes the day before. I asked where in Dallas and the employee very rudely told me they didn't know somewhere in Dallas. I've called I've emailed and I can not get any answers or find my luggage.
Claimed loss: suitcase full of clothes and some irreplaceable items of my wife
Desired outcome: I just want my luggage back and somebody to call me to arrange that. [protected]
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Ada complaint
Hello, I purchased a Greyhound ticket for my mother who has a cognitive disability and is new to the States from Gainesville, Florida to Fort Lauderdale airport. The ticket is attached. We had challenges, among others, finding the initial pick-up because there was no signage. Once we found the pick-up spot, the bus was delayed. Two bus drivers arrived...
Read full review of Greyhound LinesI need my refund
I booked a bus on the 17Sep 2023 from cradock to park station for the 7th Oct 23., then I cancelled on the 28th Sep23. On the 30th Sep23 I email all required documents including the refund form. After a week I made a follow-up and I was told to wait 7 to 21 working days, I waited more than 21days. I made follow-up again almost every week, everytime I was promised that I will receive an email from refund department but nothing received. On the 17th November I made follow-up again they transfer me to refund department without any luck.
Round Trip from Boston, MA to Louisville, KY [protected])
On 10/23/2023 I left Boston for my trip to Lousiville, KY. On both trips every bus was late/delayed. My return trip was cancelled once and I had to rebook. I am almost 82 years old and the delays/late busses made me miss every connection on both trips. When I reached Columbus, OH I had already missed my connection to Louisville by almost six hours. The...
Read full review of Greyhound LinesPay bus ticket that didn't get used trying to get my wife home soon as possible
Hi my name is Todd McLaughlin I chose Greyhound because I believe they are there I personally ticket for my wife she missed the bus she was wrong she tried to make it right by going on management portal but had no success we are good customers please help with a voucher not even asking for money but the number is [protected] leaving on Dayton November 5th at 8:15 Austin Texas to Atlanta Georgia at 8:45 p.m. person was Violet rose with credit card email address Todd e Mac [protected]@gmail.com thank you sir ma'am please help I'm trying to get my wife home
Desired outcome: A a voucher to get my wife home soon as possible
My bus was 5 hours late
I had a layover in Indianapolis Indiana the bus was 5 hours late I have fractures in my feet I stood five hours waiting driver was rude didn't have information about why the bus late I was supposed to be in New Jersey at certain time driver stated lucky I give a [censored].i don't appreciate being talked to to like that it was 105am when the bus arrived nobody knew why the bus was delayed until the end no communication we deserved to know why the bus was delayed instead it was like the best kept secret
Bus trip
We bought a ticket with Greyhound based on the information we found on their website.
We were traveling from NYC to Boston on 10/13/23. We were supposed to leave NYC at 5:30 pm from Port Authority bus station.
But 3 hours before our trip, I received an email that said our trip was cancelled. So we had to take another bus at 4 pm.
The problem was that this other bus was terrible. It was really DIRTY and SMELLY and hot. It smelled like pee. The restroom was disgusting. It was nothing like the photos on their website. It didn’t offer Wi-Fi either. It didn’t have leather seats. So we paid for a good service but we received a really bad one.
Driver
I was aboard bus US0100 leaving Louisville, we stopped at Loves convient store I believe in Kentucky for what was said to be a 20 minute stop, for food. and I got back on the bus, I noticed it wasn't the end of 20 minutes so I just informed the bus driver I would go inside the store real fast. And he gotten very aggressive at me, while in the middle of isle. told be aggressively to sit down in my seat, if I leave the bus I won't get back on. I would be left. I knew the full 20 mins was hadn't passed. So I said that was weird. for him not to allow me to go when the time wasn't up yet, and was stepping up to me aggressively, after a little while, he left the bus stating he thinks somebody was in the restroom, and left for sometime, I think came back with some food I'm sure
This just happened now. This adds on the last complaint about bus driver stopping at loves convient store, after I sat down, in my seat, he said where I was going, I said Nashville, because I usually switch buses to Chattanooga, he stated to Nashville, that's that's where I will get off, I didn't know I was reboarding, I usually don't. They called out, if I just got off that bus then get in line H, I'm stating they switched to reboarding. Meaning taking me to Chattanooga then. I was in the process of writing a complaint, When they called out, If we just got off the Louisville bus, then get in line, the bus driver stated I thought Nashville was my last stop, I said I thought it was, he then stated I can't get back on the bus. I talked with the supervisor, I explained to the supervisor the situation and how I have been in process in writing a complaint, against the driver, because of the incident, he didn't want to hear what had happened on the bus. And about my complaint, he said, we will go to the driver, and if he doesn't want you back on. then that's that. The supervisor never heard anybody out. Any thing about the incident. The bus driver only said he didn't want me back on. I then thought to myself, it never warranted for me to not get back on , if that was the case, then he would've kicked me off the bus at loves. There's recording of the whole scene at loves...back to the supervisor, he did state to go have a seat we will figure something out. I just can't get back on the bus. I think things could've been worked out where that supervisor should've granted me on the bus, if he broke down both sides. I have a very important meeting with DCS in Chattanooga. I was explaining to the supervisor I had something going on. But he insisted, if I don't stop to talking to him, he'd remove me from the property, that was unwarranted.
The bus driver and the wrong destination
My name is Almeta Seals and I booked a ticket with ground hound at the end of September or the beginning of October 2023. I was told that the bus would leave the Waco 8th street location. The bus never came. When I called customer service they kept saying it is 30 mins. late. Well my sister and I was at the wrong location. The told us about 2 hours later...
Read full review of Greyhound LinesState taxes taken out of refund on states I didn't get to travel to
I booked a trip from Cleveland to Atlanta. I ended up cancelling due to finding a flight out for the same price. I was charged for every state between Cleveland and Atlanta and received a voucher for half the fare I originally paid. I paid 156.00 cash for the trip, I received a voucher for 98.00 when I cancelled. On my receipt I was charged for every state...
Read full review of Greyhound LinesBooking was canceled mid trip
Booked a trip to Nashville from LA. There was a connecting bus in Dallas Texas at 3:00am. When it was time to transfer busses me and others were not allowed to continue with our trip. Greyhound automatically issued another ticket back in LA for the following day. But we were in Dallas Texas. Had to buy another trip from Dallas to Nashville. Greyhound...
Read full review of Greyhound Linesmy daughters trip from barstow California to jackson michigan
during the trip her cell phone and luggage were stolen along with being taking to oaklahoma city where the employees told her that they had no record of oaklahoma city being in her route so i had to purchas another ticket to wich she was left in saint louis missourie for two days waiting for DRIVER TO BE FLOWN IN so she could get to chicago and thats when i decided to go to chicago my self and get her and then i didnt get reimbursted for the ticket from chicago to jackson mi that she never even took [protected] is that booking number youre bus drivers were rude and lets not even talk about the employees at the counters and it was a family emergency so i would really appreciate it if you would get back with me thank you [protected]@gmail.com
Bus service
Booking # [protected]. Greyhound canceled my bus. I had to find a alternate way home. This was the second time my bus was canceled. I requested a refund and was given a voucher for a future trip. I don't travel by bus normally. This was an emergency. I have no use for a voucher. I will not use Greyhound again. The service was not provided and my money should be returned.
Desired outcome: Please return the $83.00 to Danielle Phillips Tindley, 5 Catalpa Lane, Levittown PA.
Accessibility phone reservation [protected]
I called this line to book a ticket because I am traveling with a wheelchair. The first ticket I booked from West Palm Beach to Kalamazoo according to them was not booked for a wheelchair. There was a misunderstanding because when I booked the first ticket I was asked if I wanted the wheelchair to be onboard or under the bus. I didn't understand that a big...
Read full review of Greyhound LinesAbout Greyhound Lines
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Overview of Greyhound Lines complaint handling
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Greyhound Lines Contacts
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Greyhound Lines emailsfrank.carroll@greyhound.com100%Confidence score: 100%Supportifsr@greyhound.com100%Confidence score: 100%Support
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Greyhound Lines addressP.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States
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Greyhound Lines social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024
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Most discussed complaints
terrible experience!Recent comments about Greyhound Lines company
Greyhound stealing money from customers to line their pocketsOur Commitment
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