CB Bus and Rail Greyhound Lines Round Trip from Boston, MA to Louisville, KY [protected])

Greyhound Lines review: Round Trip from Boston, MA to Louisville, KY [protected])

Karen C. Haggitt of Harpswell, US

Nov 06, 2023 9:15 am EST

Featured review

On 10/23/2023 I left Boston for my trip to Lousiville, KY. On both trips every bus was late/delayed. My return trip was cancelled once and I had to rebook. I am almost 82 years old and the delays/late busses made me miss every connection on both trips. When I reached Columbus, OH I had already missed my connection to Louisville by almost six hours. The waiting room was filthy, there were no restrooms, the ones out back were locked, no vending machines and no one in the office. There was a bus load of ex-cons, one talking his his probation officer and all with prison tats. There was only one other lady besides myself. My bus to Louisville was scheduled for 3:50 p.m. which was almost six hours after I arrived. I did not feel safe. Because I needed to get to Louisville as my daughter is very ill I rented a car from Enterprise and drove the three hours to Louisville/Fairdale. These delays our unacceptable and I feel Greyhound should pay for at least half the rental car costs.

One of your drivers Eric Tibbs was very rude and yelled at me and gave me a hard time about my rescheduled ticket. He was also rude to other passengers and wouldn't let me sit in the front seat which says "elderly and handicapped). I shared a seat with a very large male who had half my seat and the seat belt fastener was jabbing me in the rear.

On my return trip I had to get a new ticket at each stop as all connections were missed due to the bus always being late. The Louisville waiting room was extremely filthy, the two bathrooms were discusting with feces on the floor and toilets. The other waiting room which used to be at 8th and Broadway was clean and had a restaurant. What happened?

On my return trip from NY I arrived in Boston at 1:00 a.m. and had to wait until 5:45 a.m. for my bus to(Concord) Portland, ME. The terminal was cold and I was shivering and nothing was open. I have taken Greyhound previously and never had these problems. I also had paid for guaranteed seating and did not get it. Greyhound has certainly gone downhill and I expect a refund. I have all the supporting documentation to prove my claim.

Karen C. Haggitt

18 Stovers Ocean Avenue

Harpswell, ME 04079

[protected]

0 comments

Add a comment

Greyhound Lines - customer service 26

Resolved

Greyhound Lines - terrible experience! 24

Greyhound Lines - overcharge and poor customer service 28

Greyhound Lines - losing lost luggage! 23

Resolved

Greyhound Lines - unbelievable horrific experience 12

Greyhound Lines - money never refunded 3

Greyhound Lines - Bus service

Greyhound Lines - cold & unheated bus

Greyhound Lines - bus service/delays/disrespect/customer service/discrimination

Greyhound Lines - bad service and rude employees

View all Greyhound Lines reviews and complaints

Greyhound Lines Contacts

Greyhound Lines phone numbers

+1 (800) 231-2222
+1 (800) 231-2222

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 231-2222 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 231-2222 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 231-2222 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 231-2222 phone number

United States

+1 (214) 849-8100
+1 (214) 849-8100

Click up if you have successfully reached Greyhound Lines by calling +1 (214) 849-8100 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (214) 849-8100 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (214) 849-8100 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (214) 849-8100 phone number

International

+1 (800) 531-5332
+1 (800) 531-5332

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 531-5332 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 531-5332 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 531-5332 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 531-5332 phone number

Spanish Language

+1 (844) 477-8747
+1 (844) 477-8747

Click up if you have successfully reached Greyhound Lines by calling +1 (844) 477-8747 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (844) 477-8747 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (844) 477-8747 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (844) 477-8747 phone number

Groups Of 10 Or More

+1 (214) 849-8966
+1 (214) 849-8966

Click up if you have successfully reached Greyhound Lines by calling +1 (214) 849-8966 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (214) 849-8966 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (214) 849-8966 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (214) 849-8966 phone number

Refunds

+1 (214) 849-6246
+1 (214) 849-6246

Click up if you have successfully reached Greyhound Lines by calling +1 (214) 849-6246 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (214) 849-6246 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (214) 849-6246 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (214) 849-6246 phone number

Lost & Damaged Baggage

+1 (800) 723-3287
+1 (800) 723-3287

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 723-3287 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 723-3287 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 723-3287 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 723-3287 phone number

Report Unsafe Driving

+1 (800) 752-4841
+1 (800) 752-4841

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 752-4841 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 752-4841 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 752-4841 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 752-4841 phone number

Assistance For Customers With Disabilities

+1 (800) 345-3109
+1 (800) 345-3109

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 345-3109 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 345-3109 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 345-3109 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 345-3109 phone number

TTY & TTD

+1 (877) 943-3530
+1 (877) 943-3530

Click up if you have successfully reached Greyhound Lines by calling +1 (877) 943-3530 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (877) 943-3530 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (877) 943-3530 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (877) 943-3530 phone number

Road Rewards

+1 (800) 268-9000
+1 (800) 268-9000

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 268-9000 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 268-9000 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 268-9000 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 268-9000 phone number

Website & App Support

+1 (800) 739-5020
+1 (800) 739-5020

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 739-5020 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 739-5020 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 739-5020 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 739-5020 phone number

Bus Charters & Packages Express

+1 (800) 440-7712
+1 (800) 440-7712

Click up if you have successfully reached Greyhound Lines by calling +1 (800) 440-7712 phone number 0 0 users reported that they have successfully reached Greyhound Lines by calling +1 (800) 440-7712 phone number Click down if you have unsuccessfully reached Greyhound Lines by calling +1 (800) 440-7712 phone number 0 0 users reported that they have UNsuccessfully reached Greyhound Lines by calling +1 (800) 440-7712 phone number

Commercial Sales

More phone numbers

Greyhound Lines emails

frank.carroll@greyhound.com

100%
Confidence score: 100%

Support

ifsr@greyhound.com

100%
Confidence score: 100%

Support

Greyhound Lines address

P.O. Box 660691, MS 470, Dallas, Texas, 75266-0691, United States

Greyhound Lines social media
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 04, 2024