Greyhound Lines review: losing lost luggage! 23

I was not told of an unscheduled bus change and by the time I was notified the original bus I was on was not only gone along with my carry on bag but nobody could tell me what bus I had been on as there were two buses coming from the same city. I was told to get on the new bus and they would handle this problem at my final destination. Yeah, right. Nobody helped or cared. My bag is gone along with several thousand dollars worth of stuff. I am a truck driver who was coming home after an accident so I had EVERYTHING in that bag. GPS system, computer, satellite radio and worst of all, memory cards that contained the only pictures of my children that I've taken over the last two years. It was stuff I didn't want left in my truck while it was being repaired. I was told not to check it, keep it with me to make sure it was safe.

If u plan to sue them can u tell me what I have to do also. They have lost 2 suit cases of mine which had all my belongings in. Every time I try to talk to a csr or someone in corporate they all give me the run around. I will do whatever it takes to make it known how horrible this company is and I refuse to let them get away with all the negative things they have done to innocent people who pay them money just to have a decent trip. please respond asap thx

My suitcase was lost July 28 between San Francisco and Seattle. Greyhound wrote me months ago that they were sending $250 under separate cover; it has never come. What should I do? Please advise athea1@yahoo.com

I rode greyhound from Detroit, Mi to Gadsden, AL on Sept 15th 2009 arrived on Sept. 16th 2009 without my luggage. I had it in Nashville I took it to the next bus bound for Birmingham Al. When I arrived in Birmingham I was told I could not get my luggage to transfer it to the next bus bound for Gadsden that the employee's would transfer it for me I tried to stay and watch my Luggage but I was told by the Security Guard I had to go inside Terminal I could not Stand there and watch. Everything I owned was in there including presents for my Grandchildren and Photo's of my Father which I can't replace. I just called Greyhound and was told they are issuing me a check for 167.00 for everything I owned which doesn't even cover the camera and my clothes let alone my Laptop. I want to find out how to get everyone who has lost their luggage together and file a class action lawsuit against them. They don't care about the customers at all. I'm really pissed off. I only rode the bus because my Sister was coming back to Michigan and needed a driver.

Iwas coming back from my grand mother funaral, she died Sept 11, 2009 Greyhound bus pick me up from Manning Sc@5:50 am on Sept 21, first stop Savanah Ga, once we arrive to Savanah, i ask the bus driver do i stay on this bus too go back to Atlanta, she say yes and we will be leaving in 10min, ok i come back in 9 min she pull off and make annocenment, that first stop Jacksoville Flordia i walk to the front of the bus ask why did you tell me that this bus is going to Atl, let me off and can i have my luggage, she said your luggage should be on the you should be on, so i awlk 5blocks back to the Grey hound depot, and the employee i spoke to earlier ask what happen and i told them, and they said well your luggage is in the bus you just left.Ifiie a claim waited 90day mail the inventory of what was in my luggage and gave them what they ask for and mail the orginal claim ticket which is dv954599 they tell me its been denialed, because i did not mail the orginal a lie a shame, yesterday file BBB of Dallas, and file with FDC, if they cannot find my luggage they will pay me, and i will not let up they have the wrong one

My son was assaulted and robbed by the Greyhound bus station in Baton Rouge, LA after being left in the middle of the night with the station locked up tight. The website says it is a 24 open facility, however, that must be incorrect. The bus he was on going to Dallas, had a stop that was supposed to be 45 minutes and the bus left after 30 minutes. His luggage, of course, was carry-on and went with the original bus. Then Customer Service had the nerve to tell me, after being able to confirm, there was a ticket purchased, that there would be no promises he could get on the next bus. I had to purchase another ticket from Baton Rouge to Dallas in order for him to get on the next bus, which was 12 hours later. The customer service Supervisor, however, did say that they would be able to refund my last ticket I purchased for my son when he arrived in Dallas. Apparentally there was no security at the building, in the middle of the night...and the station is in a high crime area. DAH! I am inquiring to see if any legal action can be taken against Greyhound and their false claims to their facilities being open 24 hours...Assault, battery and robbery, quite the deal in front of a bus station...ATTORNEYS...PLEASE RESPOND TO THIS IF YOU ARE INTERESTED IN THIS CASE. crestviewpalms2@gmail.com -------

My Bags also dissapeared today. This is the second time that I have been through this with Greyhound . The first time I eventually received my suitcase...but it was empty! I was only compensated $250 for my loss. Now it is happening once again.

They stoles my laggage ofd of the greyhound bus...and the bag had a special handler tag on it so that the only people who had my bag was thw greyhound workers...they stole all of my husbands dead belongings and my mothers things...my memebera of my family died and those items can never be replaced...i had brand new toys for my grandkid and brand new clothes shoea ans clothes forself...plus brand new movies from a movie rhat iappear in the movie thw soloist and the documentary film lost angels..thos movies have my life story in them...all my clothes were stolenand my important papers..why steal from me...damn i just my money from Greyhound...they owe me big time.

Grey hound lost my luggage from Charlotte NC traveling to Long Beach Ca, greyhound assured me with the specail handling ticket that I didnt have to keep checking to see if my luggage was on the next buses. Well, 2 months passed since then, I was issued a check for 250.00, dollars, I had clothes, quilt and other items in the luggage. I also paid the extra 15.00 since I had 2 luggages.to put under the bus. However, I did receive one luggage and not the other one. I believe I should have been refunded the 15.00 and the value was worth more than 25.00.. I rather have my luggage insead of two hunded and fifty dollars.Now, since this happened I am scared to travel grey hound with luggage

This just happened to my fiance tonight. He was also trucking and had to come home with all his stuff...including important personal papers which were stolen right off the bus at a stop. He wasn't allowed off the bus since it wasn't his stop and the other passengers were allowed to just grab whatever bags and leave with no one checking if they own the bags or not. He is so mad and upset I'm sure he'd be glad to join in on a class action lawsuit!

I was told by a greyhound station employee my luggage was sent to Dallas TX after the driver gave my luggage to the wrong person and she returned it. Greyhound says they can't find it. My life's in that suitcase!. Told by employees at greyhound station they don't actually look. What do I do? Pam31037@hotmail.com

I purchased a ticket for my daughter to ride the bus from Ft. Collins, CO to Kansas City, MO.
She boarded the bus in Ft. Collins after she finally found it (since the website gave 3 different address for the bus station). She arrived in Denver where she was to switch busses to continue on to Kansas City, MO.
She was ready to board the bus, the driver told her to get a tag for her luggage. My daughter asked if she had time since the line was quite long. The driver assured her she had time. The driver took her bus ticket and while my daughter was standing in line to get her luggage tag, the driver left her in Denver, all alone for her very first bus trip. No money. No transportation. She knows no one there. She was left alone and frightened for first bus trip. She was coming home to see her dog before the dog died of bone cancer, and to spend the holiday with family. She contacted her friends in Ft. Collins, but had to wait almost 2 hours in a place where she knew no one, everyone was rude, the employees and drivers would not help her.
I contacted the customer service line four times and was put on hold for such a long time that I finally gave up and called back. No resolution with those four calls. Then my husband 4-5 times to speak to someone to get the issue resolved, but he experienced the same treatment. The customer service people transfer you and you remain on hold until you give up. Worst service and customer care I have ever seen!

Greyhound lost my luggage on January 1 I’m just getting it back today on January 13, now that I have it back a lot of expensive stuff is missing. They are really rude and careless and I want to sue them for stealing out of my suitcase but I don’t know who to call or how to start . Any pointers?

Good old American Grey Hound is run by outsiders in Manilla. Call centers are useless. Missisng bag, from Mt Laurel NJ supposedly was stopped in Newark NJ and was to be returned to Mt Laurel NJ. Mt Laurel claims never received it, but they didn't check the bus when it arrived, then was told it made it to Pittsburg PA again it's so hard to get a direct number to these locations phone always goes to Manilla. Bag was supposed to be returned from Pittsburgh to Mt Laurel. Bus to arrive today at 2:15 we will be at the station in Mt Laurel waiting... this is the most ridiculous and poor customer service. They give you a tracking/claim number but then when you call back they say it's not in the system. This is worse than the airlines.

hello my name is tracy hayes i just took a trip to philadelphia from detroit changed buses in columbus ohio i got my lugagge from the bus an place it on the bus going to philadelphia when wegot to pittsburgh theytold us we had to get off the bus so they can clean it which was supposed to be 30mins but it was 1hour exactactlly so as we proceeded to load the the bus i am clearly looking thru the window an a passenger was asking the emploee about his lugagge an the employee was clearly getting ready to give him my luggage as i proceeded to get on the bus i ask the emoloyee why was he just going to give him my lugagge without looking at the tag he replied oh i am sorry so i took my luggage from the passenger .an gave to the employee an told him to look at the tag an read the name he said i am sorry so i watched him put my luggage back underneath the bus so i proceeded to get back on the bus so when i arrived in philadelphia my bag was not on the bus no where to be found an i have been waiting for them to get back to me on to where is the location on where is my bag but they are constancely saying they havent found it an there are not liable but all my valuble my work laptop my jewelry my shoes close all my personal exspensive stuff my nephew baby close i just brought are in that suit case valued at over 6, 000 dollars so yes they are responsible an liable an i have spoken with my attorney i have my bagagge claim ticket an they will be held accountable no matter what.because anything thats carried undernearh the bus are there responsibility thats the purpose of the bagagge claim ticket.

I lost my two luggage 10/6/2022 thur morning 8 05AM bus driver stated my ticket was the wrong date told me to go back to I side the station I with back and the ticket person started is not wrong coming back to the bus leaving me and .my two luggage I went to greyhound bus station email all got was repeated email this don't any since to me it's time stop this are stop riding greyhound bus

Rude and disorganized they do not care about us in the least bit even if I ban them they could care less there's no empathy and no help like im just a hassle and in there way to only do the bare minimum ifveben that .they are literally only there for the paycheck .im a single female traveling. Alone ing the winter with several feet of snow all around and eight months prego to be exact which they knew and refused to help me with my bags or seating .i was in the restroom at a stop way out in the middle of know where .i had to use the store restroom due to the disgusting nature of the bus bathroom covered in puke and urine etc not did it lock .while inside uncontrollably throwing up from motion sickness and smells frontage bus bathroom I was left there alone with everything I owned on the bus including my jacket and shoes only wearing slippers of course it's impossible to get a human or help from calling greyhound I was stuck abandoned cold and full of nauseous anger sadness and anxiety how they can leave a person behind without an announcement or checking for empty clearly occupied seats I had absoulutly no one to help me causing me to walk miles hitchhike take mumble city buses and pay for cabs to get me to a city where I could get a couch to my destination a very expensive trip home .after all that my bags were stolen and they held no remorse for my situation not offered any apologies or a complaint from andcreprecussions for the irresponsible driver leaving a single full term pregnant mother without a warm jacket or shoes out in the cold looking everything I.ownef on still have no clothing to change into or any clue as to if or when I'll get them back or a claim on them for a replacement instead I gratitude and the runaround and no resolution or getting hung up on after extremely long wait time greyhound won't loose any sleep over my situation or me not returning as a customer due to them knowing it'll not impact there profits with all the people in my situation of needing to travel and greyhound it the least expensive option it's pathetic and sad but Thomasville never change I strongly recommend other means of travel and if impossible get insurance doing to your belongings pack a alphabetized and per before you get on don't exit to bus if possible and expect the worst good luck