Greyhound Lines
Reviews and Complaints

We put our nephew, who is mentally challenged to a degree, unable to move his hands well, on the bus leaving db. To newark n. J. The woman wearing rubber gloves came to him for his ticket, he, not able to navigate much, placed ticket in his teeth to show her more id, and she refused to allow him to use it, forcing him to leave the bus and purchase a duplicate, thus he spent the $20.00 he had to his name for the trip to eat. He is so distrought, may never travel bus again. We want a public apology, and ticket refund now. I will notify every paper in area and out as to what this did to this sweet boy. How very cruel and inconsiderate and discriminating. I expect a reply [protected] have been on phone trying to reach real live person to no avail. But won't stop till this is resolved.

[protected]@cfl. Rr.com

I purchased a non-refundable ticket online about two weeks before my planned trip. The ticket informed that passengers arrive 1 hour before the scheduled departure. I arrived about 45 minutes before in Tallahassee. While checking my baggage and being issued a ticket the counter clerk informs me rather casually that I did not arrive 1 hour before the buses departure time and therefore may end up having to take the bus at 5am. Mind you, my departure time was 11pm. Inquiring into this, she informed me that the seats on the bus are "first come first serve physically" (does not matter when you buy) and that their are only 55 seats so I'd better get in line if I want to make it. Panicking I quickly scattered toward the line. Upon securing a spot in line I approached the counter again and asked for the supervisor.

First of all I asked where on my online ticket it states that seats are first come first serve? His answer was that if I had come to his station to purchase my ticket his agents are trained to verbalize that important bit of information.

Second I stated that it really does not matter then what time I get here because it is first come first serve. So if I really want to be on a bus I should arrive well before the 1 hour stipulated time then. The supervisor seeing my frustration started to become defensive. I tried to tell him that it is not his policy, but that he is the supervisor and I was trying to get somewhere on a schedule as laid out in my itinerary, and expressing my discontent with him. Nothing personal. But, really how the heck can greyhound sell more tickets than they have seats available. Then he started to attack me, threatening to not let me on the bus. Telling me not to let his greyhound uniform fool me. Ignorance. I was blown away by his behavior. I just told him to forget it and walked away.

So, missed the bus, but, fortunately they had another come about two hours later.

Next, I arrive in Orlando for a 3 hour layover. This time I was ready and in line as the crowd was getting large. Their are two lines. Originating line and Reboarding Line. Come boarding time the employee at the door of the reboarding line starts rudely telling the majority of the people in the line that they are in the wrong line, including myself. I said, no I came from Tallahassee. He angrily stated "well this line is for people that got off this particular bus that are reboarding to get their seats back". I was like ooohhkay! So I went into the originating line all the way in the back and missed the bus. I went to talk to the supervisor. Expressing my dissatisfaction, she unbelievable stated "what did you expect, this is greyhound". I said, I have never travelled greyhound and after her statement never will again. I tried to ask how I could possibly be an originating passenger, but she kept rudely interrupting me saying the same thing over and over about how next time I should stand in the right line. I asked her to listen and she told me it did not matter what I had to say...so I walked away in disbelief.

So, an 11 hour trip ended up taking 17 hours. I have never witnessed such a display of poor customer relations in all my life.

Customer srevice what is that thinks Greyhound. After many times of being on line to buy our son (who is on leave from the U.S. Navy) a ticket. He misses the bus because of flight delay and weather.
There is a 15.00 charge to buy ticket on line.
To buy second ticket on line there is another 15 dollar cost. so we now have to talk weith a person, Then they tell us to buy second ticket it has to be done in person. So I answer oh! This would be nice to have been on the website.
The agent then tells me I am being rude. So I ask how I wire money. She answers call Western Union.
Ok do you know where one is? She answers no.
Western Union tells us Greyhound is their agent.
So What a web of lies they do weave to tell me I am rude.
Son now sits waiting for money and next bus in 6 hours.

I went traveling on Greyhound twice, and on both times, one from San Antonio to Wisconsin, and San Antonio to North Carolina. If I didn't have a fear of flying I would have rather put up with the security checkins at the airport. I went both times to bee my husband before he went to Iraq and he was training in both those states, in both of those trips coming to and from I experienced agressive, rude drivers, when I would ask about where to go, they would respond with smart ### questions, they threw people off the bus for no reason, at one point in one state, the bus smelled of smoke, the bus driver slammed on his brakes, stopped on the side of a highway and demanded to know who was smoking on the bus, thing was noone had been smoking, we told the bus driver and for some reason he thought we were trying to cover up for the "mysterious smoker" well he put a shield up so noone could exit the bus, and called the cops, while we were all sitting there, some sparks flew out of a passenger's seat and when we told the driver about it, he said we were all lying! Then the troopers arrived and just pretty much yelled at the bus, it was unbelievable! and then to top that off, while I was coming back from Columbia, N.C and arrived at the Atlanta greyhound station, I asked a staff member which door do I stand at, they directed me to the wrong door and I missed my bus and had to wait 4 hours for the next bus to come along, it is horrible. It's bad enough that you have to travel with some odd people, but the staff doesn't make anything easier or better, either employees on the bus, or in the stations. Everyone is plain rude. Don't fall for the commercials and their deals, it's NOT worth it! Not to mention you get stopped randomly by immigration people and they ask you if you're from Mexico or not, it's crazy. Don't travel the Greyhound.

I arranged flight and bus travel to coincide with one another...it took me a lot of time and effort! I wished to have etickets, but could not. (Was not made clear, at the time of payment) I called a supposed Greyhound Canada number and found that the RUDE person on the other end was where else...The Carribean! She told to call the Canada #, and I told her that I was NOT expecting to speak to a person from soooo far away, whom has NO clue about my querie. I called every number possible, and spoke to at least 10 different people. I have ONLY received two consistent answers about my issue up to this point. Greyhound Canada hires out work, and does not make sure their employees have the proper knowledge to assist customers with correct information, nor POLITE manners. The lady from Missouri was polite, as was the one from New York, and the Vancouver employee. No way to connect directly with the Canad Headquarters without calling long distance!?! It is as if this is a 'mickey mouse' outfit...which it is not. I am very frustrated, as I better be able to PICK up my tickets in Vancouver, even though I am leaving by bus from Toronto. I can ONLY trust today's info from a call?!? Thanks for letting me vent. :)

I started on 6/3/09 to do computer bus ticket and gave all info and did not get a confirmation #. After two trys I called the bus line operator and told her (Ms Williams) my problem. She said I had to call in for a ticket and get a confirmation number and customer ID# and then call her back and she will check to make sure no other ticket had been purchased and to also change the price to the $98.oo amount that was listed on the computer 6/3/09. I was unable to get a operator until June 9, 2009 and at that time I was told that the ticket that had been made for me was unrefundable. I told her that I had asked for the refundable one as I did not know If this was ok with my sister ( She had to pick me up at the bus station). When I wanted to change the destination place from Huntington, WV to Lexington, Ky. the customer service said the ticket was unrefundable and she will cancel and I will have to pay for another ticket. I told her I was not going to cancel this one and not receive any refund and then turn around and purchase a ticket for the 16th of June instead of the 17 of June (1st ticket purchased) and not receive any money from the 1st one. I am posting this to let people know that the best way to purchase a ticket is to go to the bus station and do it yourself. There is much to be desired for the customer service or should I say NON customer service at Greyhound Bus Lines.

i delt with the 4 hour wait in atlanta on the way to mississippi to visit my sister for the first time i left valdosta at 5 15 am an i arrived at 7pm on the way back the bus was already 1and a half hrs late i was soppose toleave tupelo miss. at 11 40 pm the bus was already smelley like it haddent be clean we arrive in birminham ala, still 1 an a half hrs late then they had so many peole waiting they couldnt even fit every one on the bus they told people they had to wait on the next bus which would leave out at 10 the next day on top of that they let 6 people ride in the isles of the floor of the bus to atlanta u couldnt even go to the bathroom i get to atlanta of course we missed the bus to valdosta because we were still late i arrived at 9 05 am bus left at 8 i go to agent to find out if there is another bus they tell me tommorrow would be the next bus leaving out or i could take a bus to a place called cordele ga. ive never even heard of the place so in order for me to get home i should find someone to pick me up from there i panicked i dont no anyone who could get me im 2hrs away from valdosta and i have to be at work at 6 luckily i got afriend to pick me up they lied to me and told me cordele was only a half hour away i had to pay 25 more $ to get home i would like some of my money back because i did not go from destination to destination that i paid for it was a total nitemare grey hound u really need to let another bus company help or stop your services that u can not provide very unhappy customer the bus no is 6476 u cant forget that trip to all those suffered that dayplease let them no call

May 18, 2009

Dave Leach, President
Greyhound Lines Inc.
P.O. Box 660362
Dallas, TX [protected]

Re: Discrimination and Displeased with treatment

Dear Mr. Leach,

I’m writing in reference to a matter in which I am confident that will be of interest to you. Since I know you wish to uphold the good reputation of your establishment, I trust this information will be of interest to you.

Because I know your company is characterized by quality and service, I was quite surprised by my experience Sunday, May 10, 2009. Ms. Nia Lucus from the 1005 First Street, N.E, Washington, DC Greyhound Station gave me a bus ticket to Atlanta, Georgia for the driving class on Monday, May 11, 2009. When I arrived at the Atlanta, Georgia Station at 2:30 pm Monday, May 11, 2009 the employees at Atlanta station said I was not register for the class that my name was not in the system. I gave them my Employee ID Number 460553, they checked it and I was not in the system. I felt humiliated so I just cried. I have a couple of questions for you sir (1) How could a reputable company treat any human being this way? (2) Why did this happen? The Employees at Atlanta, Georgia station were shocked that she would send me to Atlanta, GA with a one way ticket. And when the employees tried to contact Ms. Lucus they got no response, no one could locate her.

As a result, the Atlanta, Georgia employees gave me a ticket to get home. I left at 3:30pm May 11th. When I returned home on May 12th at 8:30 am I called Ms. Lucus about the situation and all I got was her voice mail. So I meet with Ms. Lucus’s supervisor Harris Bailey the city manager at Washington, DC station on May 13th about what Ms. Lucus did to me. Nothing was resolved in my eyes, he yelled at me and I felt so disrespected. He did not believe anything I said. I believe that you are a man of integrity and values. I did not deserve to be treated in such a way. So for that reason, I have consulted with a lawyer about this matter.

To contact me about this matter I can be reached at [protected]. I’m looking forwarded to hearing from you.

Best Regards,

Roxan Kilpatrick

cc: Rhonda Piar MacAndrew, Senior Vice President, Human Resources
Myron Watkins, Vice President, Operations

I bought a round trip ticket from Canton Ohio to Clarksville Tn.The price was great, I bought it on the 14 day advance purchase and it was cheaper to go this way than to drive my vehicle. That is where the benefit ends. I am a larger male and I found the seats way to narrow so that when someone who is smaller or larger you become attached at the hips because you have no room. Then combine that with no leg room in front of you especially when the person reclines back into your lap. Very uncomfortable. The buses are so dirty that the only thing I could think of while riding the bus is what a great way to spread viruses. Bathrooms on the busses just about all of them had something wrong with them. But when you get off the bus to use the facilities those bathrooms are really dirty. Very disgusting, donot sit on the toilets. Also when you get off the bus and the bus driver announces which door to go to for your next connection you better check when you go inside more than half the times on my trip the bus driver was wrong and you would be standing in the wrong line. There are no signs or notices in the terminals to assist you which door you should go to. Greyhound should learn about electronic signs. On we go the bus driver in Cincinati, Ohio is one of the rudest and most arrogant and inconsiderent so called proffesional I have ever met he goes by the name of CJ. He has an attitude and acts like he is better than everyone else riding the bus. He wanted me to lug my luggage around the terminal to get a destination ticket for my luggage which the terminal in Clarksville failed to do there job and put one on. We had already made stops in Nashville, Louisville and it was fine. But he caused a rucus in cincinati. my other complaint is when you transfer busses and you get on a bus the other travelers will take up two seats and pretend like they are sleeping as so they donot want someone to sit by them, and some will cause a comotion when you try to sit there. I found this to be very accurate with african americans. This has to rate as one of the worst transportations ever to take if you have another option use it. But unfortunately some have no other choice, may God be with you and keep you safe.

Sunday, aprill 6, 2009 4pm, I boarded the bus bound for washington d. C. By way of new york city returning home. My boyfriend who was living in toronto accompanied me to the boarding area. He is pakinstanian and I am black. He kissed me goodbye and we hugged. While I was on the bus I remembered that I had left my food in the station. Your bus driver was on the bus but not ready to go yet. I said to him, "I left my food inside" and his remark to me was, "well I hope it doesn't stink. I could not understand why he would say this. After getting it, I got back on and told him it was only water and junk food. Then he came where I was sitting and asked me where was I going, I replied maryland by way of d. C. Your driver said" i"ve been to d. C., once before 911 and once after. This brought flame to my face, and now I understood. This was the worst ride of my life. I kept going over and over in my head about this situation. As a black woman, my race has been sterotyped all my life. I live within 6 miles of the pentagon and work within 500 ft. I know the tragedy of 911 and I also know that everyone from the middle east did not play a part in that. Just like I was not a black panther, nor in the rodney king riots, and I am just as afraid of getting my purse taken as any other race. I hoped that in the future your driver thinks before he speaks.

On March 28, 2009 I travelled from a location to Red Deer and my luggage was not on the bus, that I was riding on. I was informed from the bus driver that was located in Edmonton that my luggage will be placed on my bus and not to worry. Now I am sitting at home without my luggage and especially my work gear. I have filled out a luggage trace form and have been informed from the Red Deer office that my things will be here soon. They are unaware of what bus has my stuff, so therefore what the hell is the trace form for..when they don't even try to locate my luggage. I had asked the counter person if the buses will be checked for my bags and his response was (quote) "If we are not too busy, we will look outside at the bag drop off zone for your stuff".

I have called head office and other locations...they all had the same answer, that my luggage will be found when it is found. Look for the dam bags, [censored]! I paid money for both myself and my luggage!

WTF kind of service is that? I have not rode a bus 12 years and now this happens. In my honest opinion, Greyhound Bus Lines can kiss my ### for there ### service. Whether that is mature or not, who cares cause this is ###.

My mother in law purchased a bus ticket from Truckee, CA., and Greyhound had me scheduled out of a totally different city! After paying for a non-refunded ticket, I was told that she could get her money back for the ticket that she purchased. After several calls to the main line, I was given the number for customer service, which is located in Texas. I dailed the number and got a "disconnected" message. I would like to see that my mother in law gets her refund! There should be no reason why someone would have to pay for tickets that were issued wrong!

I left Kansas city Kansas for Las vegas, Nevada on January 27th 2009. Five hours out of Kansas city, the bus broke down and all passengers spent 7 hours at a roadside rest area until until another bus came to get us. Then when we got to Denver, we missed our connections and had to wait another 5 hours. I was late getting to Las Vegas and had a prepaid room that I didnt end up checking into until 3am and had to check out the same day. Greyhound never apologized or offered anyone on the bus compensation except for a lousy meal voucher for a sandwich and a bag of chips! How do they stay in business by treating people so shabby.? ?

Leaving Alantic City, N.J. going to Port Authority N.Y.City at 10:30
A.M. Bus #713 arrived on time, it was very cold inside the bus the driver said "the bus had to heat up before heat would heat the inside cabin", after about 1/2 hour the bus was even colder, the driver offered to return to get another bus but the passengers said "no" there were small childern aboard really cold. About one (1) hour from Atl City a fight broke out on the bus I assisted the driver in seperating the two males and keep the load talk down. Passengers were screaming and hollering, after awhile the bus contined to N.Y. C. I don't want my fare along with my wifw as other stated but I feel I should be compensated for my inconvience, perhaps a discount on my next trip
I have traval w Greyhound beforeto Richmond Va & Greensboro, N.C.
Greyhound is the way to travel no other problems. My next trip will be
to Greensboro, N.C. on /about July/09 Thanking you in advance

Joseph Jackson Sec/Treas Local 816 Ret Club

Buyer beware,

I have never posted a complaint of this nature, but I feel obligated to do so because of my experience with Greyhound. At the end of January I paid extra money to buy 2 "refundable" bus tickets to New York. I normally ride the train, but I figured I would try the bus. Since I was a first time rider, I bought an e-ticket online and figured I could print my ticket at the station. However, I quickly realized that you need to print your tickets yourself. Fine, no big deal, however, when I arrived at the bus terminal the Greyhound employees were extremely rude and unhelpful. They said they can not access my reservation, do not have a printer, or a functioning internet. Not sure if any of this was true, otherwise I am not sure what purpose their computers serve if they are isolated terminals. So, it was getting close to the departure time and I needed to get to NY by a certain time. So I asked if I could buy two new tickets and refund the others later. they said no problem, however, I would have to take a later bus because this bus was sold out (even though I actually had two tickets already). Fine, well at this point I decided to cut my losses and go and catch the train and refund by bus ticket later, as I specifically purchased a "refundable" ticket. Well, to my surprise, I found out that I had to call long-distance customer service line (could not do it online with my E-TICKET) and wait on hold for 1 hour! when I got a hold of someone, they said they could process my refund but that it would take 7-10 days to process...for what...I don't know. Well, 20 days passed and nothing. So I tried e-mailing their customer service because they recommend that. Only, I got a note saying that it would be at least week before I would even get a reply. 10 more days...nothing. Yesterday, I tried calling again but was on hold for 30 mins before I had to get on with my day. So, 31 days...still no refund and a lot of frustration. I will NEVER do business with Greyhound again in my life! Try Megabus or another mode of transportation, but avoid Greyhound if you can. Again, I never post messages of this nature, but I am just astounded by the way they do business.

My grandchildren spent Christmas 2008 in Calgary with their father. On Dec, 28 2008 my grandchildren tried to get back to Vancouver BC using their return tickets. My 14 year old grandaughter lost her ticket. The agents at the Calgary bus depot would not let her on the bus. Her 17 and 19 year old brothers raised hell and security guards were called. They confirmed that the brothers had tickets as three return tickets had been paid for the confirmation number was confirmed. My grandsons explained that their sister was the third ticket but the ticket agents would not let her on nor would the bus driver. This began about 3 hours where the Calgary office demanded another ticket be paid for but would not take my credit card over the phone, nor would they allow my 19 year old grandson to buy a ticket using my credit card number at the counter. They stating I had to call the ticket purchase number instead. I did that and after suffering through the pathetically long list of choices I got a female in Texas who wasted even more time before telling me it was too late to buy a ticket.
Now we had a 14 yr old minor child being left in a city where we know absolutely nobody and even though grey hound was attempting to extort another ticket sale from me, then tried to prevent me from doing just that.
Finally, my grandson went to a computer terminal in the Calgary bus terminal and purchased a ticket on line for the 11:30 pm departure (this was the only one available because the 6:30 bus was full), he then went back to the same ticket agent who had refused a few hours earlier and exchanged the ticket for the 6:30 departure, because - what a surprise - a seat opened up.
This little venture cost $174.04 on top of the more than $800.00 the original 3 return tickets had cost.

I want my money back.

Vancouver offered to give me travel vouchers, I told them no because no one in my family will ever use greyhound again.. I am refusing this ridiculous offer for something I am never going to use.
They only had one opportunity and they risked the life of my granddaughter, they can forget about getting any further business from me this includes any chance to lose one of my parcels.

Rosanne Costain
[protected]

I hate greyhound bus company. I purchased a ticket to travel from Reno NV to Las Vegas NV but I had decided not to leave on that trip until the following week. So I called Greyhound in Reno NV and asked them not to ship my bags off to Las Vegas (they were holding them in the back room for me because I arrived early) and I will come pick them up the following day. So when I got there the next day they told me that they had shipped them off WTF. They are idiots because I had two luggage's one was tagged and the carry on wasn't. Therefore my carry on was put on a bus without a tag so now it's lost and only God knows where it could be. My other suit case that was tagged was located in Las Vegas. I asked one of the csr if they could send it back for me. She was a ### and very rude and I know she couldn't stand her job because she wasn't to pleasant about moving her lazy ### from behind her desk to go look for a bag. She ended up finding my bag and she said she would ship it back to Reno for me. We'll I talked to her on Dec 18Th and it is now Dec 27Th and I still don't have either one of my bags. I have filled out every form they told me to which was the tracer, and the complaint form. I am pissed off because all my clothes that I owned was in both of those bags and the only clothing I have is the ones on my back. Greyhound now tells me that I have to wait 90 days for it to show up and I have no idea what they will do next which I would assume NOTHING. I would never recommend this horrible company to anybody and if you do ride the bus I would stay be very aware of my luggage being put on ans taken off the bus so you wont have to go through any trouble with this company. Right now I can't do anything about this because of their stupid 90 day rule but if they don't do anything about this I will sue them and that is a promise. GREYHOUND SUCKS! THEY SHOULD BE PUT OUT OF BUSINESS ASAP

I purchased a ticket on line for my mother, later that day she told me she would not be able to use the ticket I called Greyhound back the same day about an hour apart. I was told that I would only get the ticket amount refunded but not the 18.00 that was considered as a gift fee what the heck ! anyway she said she would credit my card back. 2 weeks later while reviewing my credit card statement I noticed that I was not credited for the refund. I think this was done on purpose because I told the agent that this procedure of not refunding a gift fee was wrong and ripping people off, and I said I will never EVER purchase a ticekt from Grey hound again. So instead of dealing with them again I called my credit card company and had them to a charge back. Just a warning to be carfeful if you plan to take Greyhound I would not recomend it, this says a lot about a company and to me that means stay away.

On 11/08/08, my son and I took my mother to the greyhound station in St. Louis, Mo. to catch a bus to Chyenne, Wy. We had called in advance for assistance for her as told to do.
After getting to the station, she was told by one gentleman to follow him so she could get on the bus, however there was no one to carry her baggage so my son and I carried her bags out to the bus. Once we got there another man started screaming at us and wanted to see our tickets. We told him we were just carrying her bags out since her assistance that was supposed to be provided wasn't there.
He continued to scream at us and talk to us like we were trash, so I told him I wanted his name so I could report him. At this time he got in my face and said "did you say you was gonna hit me" I told him again that I was gonna report him. He told me he was the bus driver but wouldn't give me his name. At that time my son and I walked away to find someone in charge and he came running up on my son yelling what you gonna do, you wanna do something.
I reported the incident and of course nothing was done.
Once the bus got to Denver, my mothers bus didn't make her connection and then the next bus to Chyenne broke down causing her to be over 12 later than her scheduled arrival time.
Then to top it all off, they lost her luggage and it still hasn't been found at the time of this writing (11/19/08).
I would like to know how Greyhound can still manage to exist with all the internal problems they seem to have and why would anyone want to subject themselves to this kind of treatment?
Irate bus drivers, which could lead to road rage...do we really want this type of person sitting behind the wheel of a bus? Bus terminal personnel that obviously would rather be doing something else rather than helping the people that are using their service to travel. Not to mention that airline tickets are almost half the cost of bus tickets and they get you there at the time they say.
My mother has traveled on the bus several times but this will be her last time, and I hope anyone that reads this will reconsider traveling by greyhound in the future.
Greyhound bus lines is by far the worst mode of transportation I have ever seen.