FlixBus / FlixMobility
Reviews and Complaints

When it comes to choosing a bus travel service, reliability is key. FlixBus offers a convenient and affordable option for your journeys. While some reviews have highlighted challenges, such as delays and communication issues, it's important to consider the overall picture. With a vast network spanning multiple countries, FlixBus provides a green and sustainable travel choice. The company's commitment to customer satisfaction is evident in their efforts to address feedback and improve services. So, if you're looking for a reliable bus travel option that values your comfort and safety, FlixBus could be the right choice for your next adventure.

Payment sent to FlixMobility GmbH
12 June 2023 at 14:55:41 BSTTransaction ID: 02P093537E6536056
Payment status: COMPLETED
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-€111.98 EUR
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1 €111.98 EUR
€111.98 EUR
Purchase total €111.98 EUR
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Purchase total-€111.98 EUR
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FlixMobility GmbH
Payment sent [protected]@meinfernbus.de
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Funding Source: -€111.98 EUR - MASTER CARD ending in x-3363
PAYPAL *FLIXBUS
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Bought the tickets about 2 months before we travelled to SanDiego.

The 9:30am 26 June bus was cancelled about 2 weeks before but was offered the 8:30am 26 June.

No bus turned up.

The 10:30am bus driver explained that we couldn’t travel as there was no seats for us.

There were about 9 customers left from 8:30.

At 11am we called an Uber to take us to LA at $160.00

I have paid for a return journey to San Diego but I won’t be using the service.

More information and receipts can be provided

The departure time was 26.04.2023 at 01:30 PM UIT from Faro. We arrived at the station on time, but there was no FlixBus. A replacement bus arrived too late and departed about 45 minutes behind schedule. It was only at that moment when we received information from FlixBus about the changes, but no further details. After departure, we traveled at a low speed on toll-free roads to Albufeira.

We stopped there for quite some time. Finally, we departed again, still following toll-free roads and traveling at a low speed (a small car in front was leading the bus). Eventually, we arrived at the bus station near Gare do Oriente, 35 minutes late. Since we needed to travel further to Rhaiana da Costa, we had already arranged a taxi in advance (booking reference: [protected], priced at €127.81, Top Tours). According to the contract, the taxi would wait for up to 20 minutes after the scheduled arrival time. However, since our bus arrived 35 minutes late, we missed the taxi and had to take another one, paying an additional €127.50.

We hold FlixBus responsible for the second payment and expect them to refund us immediately and without delay.

Booking number [protected]

Thursday 20th Apr 2023

1200hrs -1325 hrs London Victoria Coach Station to Reading (Mereoak Park and Ride)

Arrived 1152hrs at internal waiting area. Passengers waiting in area, bus UK041 parked front on facing waiting area and info screen above closed doors to bus standing area reading correct bus info -041 1200hrs Bristol. No Flixbus personnel inside of waiting area. I assumed problem with bus and there boarding was not commencing. bus waved off and left behind

Well: the drivers has there girlfriends in the buss, and the having 4 seats for themselves..

While I was trying to sit on the on of the seat, and the both drivers start screaming at me, and treat me that they will take me off the buss(?)

The girlfriends are sleeping on the seats.

18/12/2022

04:50 this happened

Buss number N818 from Hamburg to Brussels

This letter serves as a formal request for two full refunds on the cancelled journeys we had with Flixbus and additional costs as promised. I will now from this letter request a further £500 before I take this to Financial Ombudsman with my medical report of depression related to this.

I purchased the tickets for London to Paris on the 4th of August and Paris to London on the 5th of August.

It seems that the company has not only made me and my family suffer but made the suffering last till Christmas (4 months) and that it is not functioning properly. The specific problem with the company is, that, I have received multiple confirmations of payment and documents but after waiting, I don’t receive it in the bank. They tell me to contact the bank. I have contacted them multiple times over the 3 months and then your people tell me to provide the bank details again. Now they are saying things that don’t make sense. If you provided evidence of payment being made already then why are you saying different amounts?

I read your terms and conditions, and I am well aware that customers are entitled to a full refund and the additional cost as promised verbally and written. I will now wait for your final decision and then take legal action.

I attached the confirmation that I got for the amounts approved as proof and I ask for an additional £500 to settle this due to my time, stress, and my family’s inconvenience.

I WAS PROMISED IN AUGUST 1 WEEK THEN 2 WEEKS BUT NOW ITS 4 MONTHS. YOU CHECK WITH MY EMAIL AND YOU WILL GET ALL INFORMATION

I HAD MULTIPLE CONFIRMATIONS (PHONE AND EMAIL) OF REFUND OF £700 AND £712 ([protected] Victoria to Paris £712 was confirmed by email and Paris to Victoria [protected])

LOOK AT THE ATTACHMENTS! AFTER CONFIRMING THE AMOUNT FOR THE 3RD TIME! YOU TOOK MY ACCOUNT DETAILS ON 27TH AUGUST AGAIN.

I need at least the minimum promised of 1412.60 and then I will claim for the difficulties and stress you gave me on the day of travel and THE PROCESS of getting my money back!

I hope to hear from you ASAP with the promised amounts and additional £500 compensation.

Kind regards,

Mohammed Khan

Linie 912, direction Prešov (VIENNA HAUPTBAHNHOF->BUDAPEST)

30.09.2022 15:15 Uhr

Getting on this bus, I had a terrible experience with the driver.

1) I arrive in advance at the parking where bus will start... I don't know where my bus will be, as the area is huge and there are literally no indications on the ticket, so I see a FlixBus bus parked in the distance, and I approach it to ask info to the driver. I very kindly ask a -very!- simple question about the bus to Budapest ("whether by any chance the man know about where the bus to Budapest nr.912 will leave from...") to the man standing close to the bus... but he starts screaming at me in a super rude way for no reason (that he doesn't know, and for the rest I don't understand fully what he says but clearly he is out of himself and angry at me for approaching him and telling me to go away), so I continue walking until I find the location where the bus will be (it's written very small on a screen on a platform, and other few people are waiting for the same bus).

2) Five-ten minutes later, the bus arrives at the platform for taking up the people, and the driver is the same man! So, he actually knew about the bus for Budapest: it's his bus. When he was checking my ticket, I made a remark he was very rude to me for no reason just a bit earlier. He doesn't answer but look at me with hatred (probably because I said that in front of everyone and because I threatened a complain).

3) While people get up with their small backpacks, I apparently cannot bring my small backpack with me. I ask why, he says it's too big, but clearly other passengers are bringing on larger bags than mine. I insist it's not fair, while he insists that I cannot get in and block me the passage with his full body and pushing me back, despite I have a ticket. I say out loud I think he's behaving so [censored]y with me just because I exposed how rude he was. He keeps blocking me and talk in a Slavic language with another man (another driver I think), and they are laughing about me and touching me to prevent me from getting to the bus with my small backpack. This goes on for 10 minutes.

4) At some point (basically a bit scared for my safety but not wanting to put up with unfairness by leaving the bag downstairs and wanting the same treatment as all other passengers!), I manage to sneak in the bus behind his back in a moment when he stopped blocking the entrance and he was distracted for half a second. It has to be noticed I showed him my ticket 15mins ago. As I pass by, the man put his hands on me and starts holding me by my jacket to stop my movements completely.

5) I start shouting that he has to let me go, and that he has no right to raise his hands on me or touch me in any way. At that point he probably gets worried of what could happen if I say this to the police, so he stops blocking me by holding my clothes.

6) I sit on the bus very scared. Luckily the rest of the travel goes on smoothily, but I feel extremely shocked and traumatized.

This is no acceptable behavior. I will attach a photo of the man.

Next time something like this happens on a flixbus bus I will actually involve the police.

I placed my backpack with camping gear in the compartment below the bus on a trip between Torino and Barcelona on July 15, and arrived in the morning on July 16, but the backpack had gone missing. There was no one from Flixbus to answer my questions at the bus station.

I did some research and discovered that Flixbus has a policy for reimbursing items (with evidence of purchase provided) for up to 1300 euros. I compiled a list of items in my camping gear for which I could find receipts or bank statements (the backpack itself, the air mattress, the sleeping bag, and the tent). I also requested 200 euros for additional items. The total of the items with receipts came to 775.26 euros. After months of phoning and emailing with no resolution, I finally received a reply on November 4 stating that they were only willing to provide a goodwill offering of 120 euros. The company stated that expensive items were not to be put below, providing a list of items that were deemed too expensive or fragile to be placed in the hold, and also saying that receipts must be provided for reimbursement (at this point, I had sent photos of receipts multiple times). I wrote back, stating that their list did not mention camping items, and therefore by their own definition of what was too expensive (over 1300 euros), I was within my rights to request the 775.27, dropping my claim for the additional 200 euros for other personal items. They raised the amount of their goodwill offering to 250 euros, stating again that expensive items should not be placed below, and including the same list (which does not include camping items). I wrote again, saying that the bag had to be placed below due to its size, and that by their own reimbursement policy's promise to reimburse 1300 euros, I was within my rights to request the 775.27 euros.

Summary

137.99 euros: North Face sleeping bag, 30/11/2019

128.98 euros: Osprey backpack, 5/18/2021

39.90 CHF: sleeping mattress from Oschner Sports, 29/06/2022 (40.98 euros)

611.21 Canadian dollars: tent from Hardloop — Big Agnes (467.32 euros), 30/04/2020

Total requested: 775.27 euros

Dear Sir/ Madam,

Good evening.

My name is Solomon Alaka, I booked a ticket from Berlin to Dresden and unfortunately missed the bus due to my inability to locate the station in question on time, I went to the tourist information centre at centra station and was directed to go and join the bus or another one at Sudkruez, I waited at the said station for hours before I saw another bus going to Dresden {19:20 bus/ 9/11/22} going to Prague, and on explaining and presenting my ticket to the driver and his companion, I was told I can't use the ticket even though it's unused, and that I have to buy another ticket for €32, I have no other choice than to pay the said amount, however what surprises me most is that the driver refused to issue a ticket to me after collecting the money and based on the fact that I already booked an accommodation at Dresden, I decided to pay the money so I won't lose out on both the ticket and my accommodation.

I decided to contact your customer services based on the circumstances which left me angry and frustrated. I don't think it's fair to treat a foreigner/ non resident in that way and manner and would be happy if something can be done about it.

Thank you for your time and I look forward to your message.

Best Regards,

Solomon Alaka.

+[protected].

Hello,

My name is Alexis Maury and I travelled with your company on last Sunday. I had a very bad customer experience.

The driver left without me after the 30 min break and I contacted the emergency line who were not able to help. They could offer me any solution to my problem and even said that I had to call back to get some news on my case because they could not do it.

I luckily could find my own solution to my problem and get back home. Then I filed a request on your website to get back my stuff left on the bus but I was told I had to wait up to 14 days to get a response and I was not ensured to get them back, and that there was nobody reachable by phone that could assist me in finding back my belongings.

This is totally acceptable. I want to get a full refund for this trip from Belgium and get back my belongings immediately. I left my computer, my clothes there and I need them very quickly.

Please contact me urgently, my mobile number is [protected].

I am very unsatisfied and am ready to pursue this matter and search juridical advice.

Thank you for your attention.

Alexis Maury.

My luggage was stolen on a flix bus riding from Munich to Venice. The lost and found department didn't find anything and the refund department has now my case but I have waited 5 weeks without any response from them. I WANT MY MONEY BACK, EVERYTHING THAT WAS ON MY LUGGAGE. MY CASE IS [protected]

This happened on Aug 7th 2020 and havent received any answer. Please contact me asap

I payed thru Google pay. When it came to taking bus the confirmation number they'd sent didn't exist and they claimed I'd never paid. I have the confirmation numbers, invoice, receipts from my debit card and Google pay. I gave them the confirmation number and they said there was no such confirmation number.

It has cost me two days in travel now. I have tried to chat with their agents but the agents don't respond and close the chat. I paid $35.97 and they sent me a voucher for $1.49 saying it's good for one year. They are thieves and liars and scammers

FLIX BUS Customer Service (Kamilkoç-Turkey Business Partner)

My travel information subject to the complaint: Route: Bucharest (Autogara (Militari)- Istanbul Esenler - (Turkey); Date: 12 August 2022; Time: 22.00 Seat No:25 & 26; PNR No: [protected]

Dear Sir/Madam,

As a Kamilkoç (business partner of Flixbus in Turkey) customer, on Friday, August 12, 2022, at 22.00, I arrive in the Bucharest Autogar Militari and check our bus to a bus driver and he said yes. The main driver asked us to pay 20.Euro of my luggages. I thought I missed heard him. As some bus Driver with a different Bus Company which we book with Flixbus previously ask 2 Euros each luggage which we didn't mind. And when I ask him how much he told me, 20 Euros and I ask him questioned why we have to pay which we are entitled of 1x hand carry and 1x luggage each with my partner. I showed him my Itinerary which I print. He has a lady interpreter one of the passenger. I told the interpreter that was too much other bus we paid 2 Euro each bag with no problem. He said our bag was big and heavy. My luggage dimension was Height-62inches x Width-27 inches x Length-40inches 20kg. My Partner Luggage was smaller than mine Height-59inches x Width-24 inches x Length-40inches his suitcase was only 16kgs. I don't mind paying the small extra luggage but not 20 Euros. The interpreter said that the driver we have to pay extra luggage in the plane. He demanded to pay him 20. Euros, And I keep telling him I don't have 20. Euros. I have only have 10. Euros and gave him 50. Lei which the agreement was 45. Lei and told the interpreter that he didn't have any change with him. He stated that he will give me the change later until we arrive in Bus Station Essenler, Turkey that I have to ask a Receipt of proof and ask my change 5Lei. He only gave me 2Lei and demand the agreement of 5Lei. He told me I should pay more. He didn't give as any ticket stub to put in our luggage like other buses put a luggage stub. And now, I found out yesterday that I'm travelling again tonight which the Bus going to Goreme will be delay of 2 hours. and Kamilkoc Bus service again which I' not happy with it because we book with Flixbus without problem and not to pay luggage but when they ask other bus company there's always a problem. What will happen to my other 6 Flixbus booking which I book in if continues using different company. Is that mean we have to pay luggages. I was happy booking with Flixbus since 2017 to 2019 until Covid came. But now change a lot because you put another company.

I have been trying to resolve an issue with Greyhound for several month's now, without any resolve. This is a very serious matter that endangered people's lives and cost me a lot of money and grief. The trip was from Alber Lea Mn. to Naples Fl. The incident happened on April 29th in the state of Tennessee. After leaving Nashville TN, the driver was on the interstate swerving in and out of the fight and left lanes causing people to swerve to avoid getting hit by the bus. I was sitting behind the driver, so I approached on the right of him and asked if he was OK. He would not look or verbally acknowledge me. As he continued to swerve in and out of his lane, I asked him to pull over, but again he would not acknowledge me. Another passenger came forward to help me convince the driver to pull over. The driver did not respond to him either. I then called 911 for help and they were trying to dispatch a police unit to pull the bus over. While on the phone with 911, the driver suddenly exited the interstate and proceeded down a small 2 lane road down through the mountains of Tennessee. At this point the driver was running people off the road and passengers began screaming in fear of crashing. 911 could not locate the bus and I was disconnected. We came to a 4 way intersection in a small town called Kinball and the driver decided to turn into a gas station that was not large enough for the bus and tried to drive between the gas pumps and a rock wall, which the driver hit. The driver then backed the bus up and finally stopped and turned it off. I exited the bus and told the driver I wanted my luggage and would not continue with him driving. The driver did not acknowledge me, so I called Greyhound and reported the situation and driver and asked them to not let the driver restart the bus. All they would say is that they would look into it and hung up on me. The driver returned to his seat and was able to start the bus and drive away. He did not even turn back to the interstate, but continued into the mountains. I stayed in a hotel and tried to report this to Greyhound, but nobody would talk to me about what happened. The next morning I received a message from Greyhound telling me that my trip was canceled. I had to stay in a hotel, buy an airline ticket to Florida and pay the hotel manager to drive me there. To this day, Greyhound will not acknowledge this incident or help in any way whatsoever. My luggage also was never found. The bus I was on had many cameras and microphones to record what happened. Also I have the 911 calls along with video from the gas station where the driver hit the rock wall. I would really appreciate someone getting back to me.

John Zahorik

[protected]

[protected]@gmail.com

I submitted this complaint (below) on the date below but to date I have not received a response. It ruined my visit to Sheffield as I missed my appointment. I purchased an early ticket which was more expensive but as there was no bus, I had to transfer to a later trip which was cheaper. I was offered a voucher to compensate for difference to use a later date, but no compensation for the inconvenience and stress. I requested a full refund given the mess caused. I have called since to follow up but the phone invariably gets cut off in any of the options. I would like a full refund of my ticket. Details below. Thank you.

--------------- Original Message ---------------

Sent: 02.10.2021 13:09

Subject: Web - EN_GB - Refund (Passenger rights) - Vouchers

Your booking ref. [protected] & [protected] COMPLAINT AND REQUEST FOR REFUND OF FEE. Your service was poor: your coach did not arrive and your customer line was clearly inaccessible and provided a poor customer service. I was at the Finchley Road stop at 8:10 am on 19/09 for the 8:30 am coach to Sheffield. Your coach did not arrive and no one warned me of this cancellation. I was with your 8:30 am Nottingham coach, who witnessed that my coach was not there and advised me to call you. There was a Newcastle NATIONAL EXPRESS coach, but not Flixbus. Is that because there was only one other passenger booked? I missed my appointment in Sheffield due to this and damaged my planned schedule trip, plus the stress and anxiety I experienced as a a result. I then spent the next two hours trying to find out what happened and struggling to speak to someone on your customer advice line. I called several times but I could not get through: My booking ref. was not recognised on the phone and no alternative option was given to speak with your company, except when I tried the emergency line, did I get through. Once, I got through I had to call three different times because I was promised a call back that never happened while your adviser investigated, and the new ticket was not accessible minutes before the next coach arrived. On top of that, my original departure ticket was more expensive than the new one. The option of being offered a voucher as a refund was not viable, given my experience. The adviser did not have an option of a refund to my credit card and was told I had to make a complaint to get the refund, which added to the upset of the situation. Needless to say my Flixbus customer experience has been very poor: it has dented my confidence that your company provides a reliable service and where issues occur, it feels customers have obstacles to overcome to get them sorted. I would therefore like an immediate full refund of my trip in compensation for the poor service provided, stress and inconvenience caused.

ref:_00D20mXnN._5003X2IOJoo:ref

On the 4 july i booked 2 tickets from Dusseldorf to Amsterdam, and after i ve put my card details, an error message appeared that the payment cannot be made, but i still have been charged and never got the tickets, and obsiously no booking number. I want a refund.I have sent countless emails and nobody is doing anything about it. I have a proof that i have been charged and i will attach it in here so you can see.

I was travelling with my mum and 2 daughter to PAris, Brussels and Brugge and then back to Paris and I had used your bus for each journey.

Bus journeys

Paris to Brussels booking ref [protected]

Brussels to Brugge booking ref [protected]

Brugge to Brussels booking ref [protected]

Brugge to Paris Airport booking ref [protected]

Overall our experience was fine on the first 3 journeys although i feel it would be better if your drivers could help people who were struggling with their suitcases. It was taking so long for people to put cases in hold and then the next person had to move them so they could fit their case on aswell.

On our last journey from Brussels to Brugge OMG totally changed our view of your company. We had booked as usual 4 tickets butunfortunately we had duplicated one of the names so had 2 tickets for Rhianne Murray and zero tickets for Dawn Murray. We were told there may be a problem as name not correct and we were to stand out of queue. Then when we asked what problem we were told to pay 30 euros to driver to sort. Driver was not interested and just kept waving us away from him We were desparate to understand how we could get on bus to catch our flight kids were getting anxious. They were now on bus and i was at end of queue again. Ridiculously we tried to contact yourselves even though there were two people representing your company standing beside us. All they wanted was 30 euros. Then they advised we could do online but due to the length of time they had told us to wait until end of queue we had missed the opportunity to change our name free of charge. So i asked could we pay be card and was told told yes just see the driver. He was so unapproachable and then said he wouldnt accept our card for payment. He waved us back to the guy who had checked our tickets and said something to him he then said he wants you to go to cash machine inside train station Right so I have to leave my cases on the bus my children on the bus and go to a cash point all for 30 euros We managed to get 25 euros together and i asked for my case to see i may have some more in that I was refused Just go to cashline i was told. No way was i leaving this bus as I did not feel the bus would have waited for me. This was very stressful and upsetting. The person who checked our tickets ended up helping me by giving me 5 euros. So eventually thank you for someone helping Driver still didnt even speak to me but took money and gave us a receipt.

During our journey there was no wifi, no one to talk to , you advertise drinks etc no I would never have approached driver for this. We didnt stop once although we had made a stop from paris to brussels originally so I dont understand. We were stopped by Police and there seemed to be something wrong with either the drivers paperwork or companies paperwork which delayed us by 45 mins. The driver can speak as he was on phone the whole time but not once did he advise us of what was going on. We showed our passports but they did not check the names against the bus list. So why does the name need to be exact and why was i charged 30 euros.

When we arrived at the airport a girl had got off the bus but when trying to get back on bus the driver closed the doors quickly and then tried to move the bus omg do drivers not check their mirrors that girl was nearly under the bus.

I would like you to look into this as I feel alot of distress was caused because you have a driver who obviously hates people and his job. Does he npt realise if he has no passengers he will have no job. I would also appreciate a refund of 30 euros as if the driver had helped us then we could have changed it for free.

I totally understand you have a time limit to get people on the buses and never would i want to delay a bus but you need to have time to atleast help a customers.

Looking forward to satisfactory response.

Thanks

Dawn Murray

I want to make a complaint about the antisocial, rude and violent behaviour of one of the Flixbus drivers which resulted in the injury of my left hand. The incident occured on the 30th of June, on the UK002 at Finchley Road bus station and was attended to by the Metropolitan Police who have also witnessed my hand injury.

I have bought a ticket for the 3:05 pm service and have reserved two seats as I have had carry-on luggage which I wanted to put on the floor next to my seat so as to not disturb other customers.

The bus arrived with a delay of more than 1.5 hours. The bus driver Nick has scanned my ticket and I put my two bags in the hold.

I then wanted to go on the bus with the two paper shopping bags and my small rucksack but was stopped by your driver, who said that if the shopping bags cannot walk up the stairs they cannot go on the bus. I told him that I have booked two seats to which he replied that seats are for people not for bags and that I either have to leave the bags on the street or put them in the hold or that I cannot go on the bus at all. He said he will start to count till five and I have to decide what to do and he started counting. I didn't want to put the two open bags in the hold as I was afraid the contents might be flying around in the luggage compartment when driving and also I have booked a second seat so that I could put the bags on the floor next to me.

I told him that I have booked two seats and that this is ridiculous because I can put the bags on the floor next two me which is why I have booked two seats. I then tried to go up the stairs to the bus, but the bus driver stopped me and said that he now decided that I will not go on the bus and when I asked why he said that he can refuse to take anyone on the bus for no reason. He sat down on the seat next to the door and was preventing me from going on the bus. I told him that I can put the bag on the floor or in the overhead locker but he said no. He said I cannot put the bags neither on the floor, nor in the overhead locker nor on the seat because seats are for people not for bags.

I then told him that I want to speak to his manager and he replied rudely "call him" when I asked if I could have his manager's number he said "No" and he said that he was going to call the police to get me off the bus.

I told him to please call the police and he indeed called the police telling them that he needs to get a passenger off the bus. As it was taking time for the police to arrive and the other customers wanted to leave for their destination I said I would put my two carry-on paper bags in the luggage compartment if we could leave then. The bus driver first said ok and was opening the luggage compartment doors but when I started getting off the bus, the driver immediately started closing the doors. As I was afraid he would just drive off now with my two pieces of luggage on the bus I tried to hold the door open and was asking him not to close the door he saw me and the door just started closing but he didn't stopped it closing and indeed closed it trapping my hand in between the door and the door frame. He was absolutely willing to cause me injury and he seemed to enjoy being rude and cruel to me.

Considering the abusive and rude way that this driver was treating me I was really afraid he would drive off with my luggage and then just bin it somewhere on the way because he showed no consideration or human decency towards me at all.

Even passers by from outside the bus were trying to talk to him and were asking him to open the door as they saw that I was injured and in distress but he refused to open the door or speak to them.

He released the door when the police finally arrived and I was very relieved to see the police who also witnessed my trapped hand and asked me if I wanted to report the driver for common assault. As I was very tired , scared and upset and just wanted to get home I said that I didn't want to press charges at the time.

The police then spoke to the driver of the 5:30pm UK002 service who took me on board his bus.

All this is documented on the bus's CCTV as well as the police report, for the Metropolitan Police which the bus driver Nick has called in to Finchely Road at around 4:50pm.

I had to spend yesterday at the Emergency walk in to have my hand x-rayed as it was swollen and was and is still hurting.

I also have to say that I do play guitar and piano which are both an important part of my life therefore a hand injury or mobility impairment is really disastrous to me.

I am absolutely appalled by the disgusting and vicious behaviour the bus driver Nick. He was rude, mean and cruel to me for no reason.

He didn't care about my safety or about the distress he was causing me, he was trying to trick me to leave the bus and then drive off with my belongings and he closed the bus door and injured my hand despite he saw me and he saw my hand and I was asking him not to close the door.

I don't think I have paid for a bus travel to be assaulted, humiliated and abused. This is certainly the worst customer service experience I have ever encountered and I am appalled to see that you are hiring violent and antisocial people to run your bus service.

I would certainly never ever use your bus service again.

Your bus drivers have no right to be antisocial, abusive and rude to people no matter their gender or race.

A bus from Lisbon to Braga 21.june 13:30 was for four hours playing right-wing religious songs mixing war sounds with "fight for jesus"screams! when a guy went to the driver saying the bus was not a church, he was pissed off and screamed if the passengers were disturbed, and the guy had to scream louder that he was very disturbed. many people were, but the driver was a real scary jesus fanatic!