FlixBus / FlixMobility
Reviews and Complaints

BOOKING NO. [protected]

Dear sir I wish to log a complaint about your driver who left while I was going through custom clearance yesterday.
I took my coach from brussel Midi departing 13:55. I was the last one in custom area and by the time i repacked by small hand luggage the customs told me that my coach had left. Now I was not in custom. For an excessive amount of time I was just the last one and i beleive that the driver should have at least had the courtesy of notifying me. I was very very distressed by this experience as I was coming from a long trip from the caribbean. In that process I lost my phone charger my hand free headphone and food and drinks I had left on my seat with a scarf. I am very disappointed as this was my second trip I had with flexibus and i thought that your company was very good as I have used the service to brussels airport.
I would like an investigation in the mater and look forward hearing from you.

Dear Flixbus,

I write this complaint because I find unacceptable the situation, in which I was evolved, yesterday (16.06.2019 ) during my trip from Sofia to Bucharest.

The event happened at this Shell petrol station:
https://goo.gl/maps/dW9LaVbqXoKLzhV37

We stopped for a break aprox. 15 min. I and bought some snacks, and entered to the toilet. After this when I arrived to the parking spot where the bus was parked before, I noticed that I was left there. The bus simply left, without counting the passengers.

The irony is that the bus driver was in front of me in the line, wainting at the toiletry...

I tried to call somebody at Serdika Bus station in Sofia,
nobody answered the phone.

I had luck beacause some passangers noticed that I am missing, and the bus returned to the station. It passes around 30 min till the bus returned.

Such a shame...how these drivers do they work...where is responsability in this case..?

The problem after this atrocity was that we arrived with a 30 min delay to Bucharest, and I lost my train to my hometown.

In these conditions I don't know if I will travel next time with this company,

Sincerely,

B.

I send my boarding pass, you can check my e-mail: [protected]@gmail.com and we can discuss what measures you take to resolve / compansate this situation.

Travel ID: [protected]
Trip details: Oslo to Gøteborg on Friday 14/06/19, Line 603 to Malmö, scheduled 15h45.
The bus was delayed more than 1 hour. We weren't notified of this delay until 45 mins after the scheduled departure time.
Once the bus was at the gate, we took more than 45 minutes to board because the driver's app was playing up and he was making rude comments to passengers. It was impossible to make any sort of client-customer contact with this driver, he understood no English and had serious anger management issues. Instead of leaving at 17h, we left at 17h35, so we now had 2h delay instead of 1h15. The driver seemed in no way in a hurry.

Once on the bus, the bus was dirty with left over trash on every seat. There was no communication what so ever from the driver, to welcome us on board and keep us up to date with our travel times. No wifi either.

There were no stops to go to the toilet at petrol stations. Because there was no communication through the microphone what so ever, we got to a petrol station and I thought we were stopping for 10 mins so I went off the bus towards the public toilet. As soon as I get off, the bus closes its doors and I have to knock to get in again. The driver looks at me like I'm some piece of *dirt*, I try to explain in English, he doesn't get a word of it, he gets angry and has a temper, not wanting to get back on the road (although we were 2h late already). How rude! How can you expect clients to understand why you are stopping if you don't COMMUNICATE! And we are CLIENTS not cattle.

After this, on the speed lane to get back into the high way, the driver stops the bus. In the middle of the road. Engines off. What is going on? No one knows, no communication what so ever. I honestly thought the driver was having an anger crisis or something and that we were never going to make it to our destination. I was honestly scared for my life. This driver has SERIOUS ISSUES making him UNSAFE ON THE ROAD.

Please report this driver and I hope never to see him driving buses again.
Seriously disappointed with FlixBus. This is not a way to treat paying customers, low cost company or not.

Good day

I have paid EUR183.94 for my booking with Flixbus on 7 May.

Shortly afterwards I cancelled the journey and received voucher REB2XMG9EJY2.

This voucher was used to book the journey starting from 7 June 2019.

When I tried to amend it on 24 May 2019, it was impossible to do it online, the website showed error and requested to contact telephonically. When I contacted Flixbus in Copenhagen, 30 min before our trip, they told me that there was a GLITCH and all my tickets are cancelled and voucher was not issued. That they can not help me via the phone and I need to contact accounting department via email.

As a result, the bus left and we had to find overnight accommodation in Copenhagen.

Thus, neither tickets, no voucher was given for my payment.

As a result, I am leaving Europe and requested refund since 26 May 2019. It's 14 June and no reply from Flixbus was given.

I consider it was a theft.

Regards

Nadia

I was not able to get on bus because the QR scanner was not working and the driver called to verify with name and confirmation code and the person on the other end of the phone said they couldn't not find the confirmation number in the system the bus driver then proceeded to get on the bus close the door and drive off with out saying anything and never even tried to scan QR code again.. I'm very upset customer my trip was from Phoenix to Las Vegas June 12 2019 time of departure 305 pm this was not an era on my part this was an company computer or person's and lack of communication
Very upset customer
[protected]@gmail.com
1+[protected]
I WANT MY MONEY BACK TO
Included is the confirmation number & QR code

Hello,

My name is Camelia Gaita. I've booked 2 places LIlle-Zaventen for 07.06.2019 at 6 in the morning with the reservation number: [protected]. The night of 06.06 to 07.06 at 01:38 I recevived a message with the cancelation of my bus. In the morning at 05:00 I called Flixbus to help me with a new solution in order to not loose my flight. I didn't receive any help on the phone, but alone I found another solution to arrive in Bruxel gare du nord and from there to the airport. I booked again flixbus for: Votre réservation (#[protected]) comprend les trajets suivants :
Ligne N769, vers Brussels-North station 07.06.2019 06:45 Lille → Bruxelles (Gare du Nord), and we waited in the bus station until 07:30 and the bus didn't arrive.
The last option in order to not loose my flight it was to take the car and drive to the airport. I needed to pay a parking+gas + all bus tickets in order to reach my flight.
It is unaccepatble to have this kind of situation and get no help from your side.
I woould like at leat to be refunded with all the money spent. Attached you cand find the bills for the expeneses.
Please check my case and come back asap with a feedback.

Thanks a lot!
Camelia Gaita

Hi,
I took a FlixBus from Heidelberg to Berlin with reference to booking nbr [protected]. I paid 9.98 euro to get two Panaromic seats in the trip. My seat nbr was 1C & 1D. The bus driver did not let me take my seat and instead made me and partner sit on 2A&2B. I asked him why and he said that it was reserved for drivers. I have the picture to prove that the second driver was sleeping and occupying seat 1C&1D.

This being the case I am asking refund of 9.98 euro which was charged to me by the reservation officer in Heidelberg.

I have 4 more trips coming with FlixBus and I hope this is not repeated and I have to lodge a complaint again for similar issue.

Thanking you,
Balbinder Flora
E: Balbinder.[protected]@gmail.com

I had a booking on Flixbus website Flixbus booking Ref. No. #[protected] for trip from Radom to Prague at 7.00am. We were there with other passenger from 6.40am, the bus didn't show up & there was no information. I had to buy another ticket to be able to make the trip.
Kindly refund the money for the ticket & compensate as applicable. Thanks. Samuel Oni

hi my name is Yolanda Vargas im having a long lengthy time to get a proper refund.
I purchase around trip ticket may 7th from sacramento to san jose ca flixbus cancel my trip to san jose so i took an alternative to san jose i took the greyhound i showed flixbus refund department them my receipt of the greyhound they agreed to pay for the greyhound trip for the inconvenience my total amount was 37.10 on may 31 they refund me 9.99 in to my bank account not 37.10 as promise im on a fix income i should had to pay extra money i dont have please send this to the right department so this is taking care of
thank you .
Yolanda Vargas
contact [protected]

I forgot my personal medication bag with other first aid care in it on a bus from Ljubljana to Zadar. I am a 100% sure I forgot it under one of the last seat in the bus I took on the 30th of may. My booking number is [protected]. Then, I filled the lost and found form twice saying it was a life treatning issue but I never even got an email saying that someone is on the matter or any news since then. I called the custumor service a few times and just wanted to talk with someone from the lost and found department. They told me many times it was not possible, I understand it is not in the same department but I was leaving in a few days to go back in Canada. Therefore, I needed to know where was my bag before leaving. The staff were rude and never helped me in anyway. I am now on my way back to my country and I have not had any news about my bag which was in the bus a week ago.
I need to have that bag again so please help me ! Thank you

Booking on route 34 Leipzig - Muenchen. Bus scheduled for 9:40.

There are no electronic signs / billboard announcement in the station to announce delay. In the FlixBus office, it is announced with 40 min delay - at 10:25.

I waited the whole time in the station - asked the personnel at the FlixBus office several times for updates on status because there is no information on the billboard. Finally I am informed that the bus left - there was however no billboard announcement, no bus with a signage to Muenchen! I was told that the bus was there for 3! Minutes and that someone announced it in loud voice - sorry could not hear this. I was told the next possibility was to book a bus at 23:50 at night - impossible. Quite a mockery the FlixBus service.

Thank you for addressing
Roxana Teodorovici

The driver of booking [protected] (Dresden - Berlin) was incredibly rude. When we came to the bus and asked literally - "I am sorry, is that bus go to Berlin", bus driver answered very angry that it is written on the front of the bus, where this bus is going. Than driver asked tickets and when I showed official email from flixbus, he answered in very mean manner that it is not a ticket, basically I just did not scroll down enough. And finally, he several time asked our nationality, which I see as strong RACIAL PREJUDICE! Will never use and recommend this company.

Good evening.

It's with regret that I am sending this complain regarding the utter rudeness of flixbus staff on the bus.

Bus trip:
Malaga to Setúbal
Dep 21:40 from Malaga
26-05-2019

During the trip a man on the bus stood up and stabbed at people with his fingers and hand while people were sleeping telling other women, my wife included, to engage their seat belts. I also did not have my seat belt on, I was never addressed.

The action of asking people to put their seat belts on, is of course perfectly reasonable, but truly the manner in which this was done was unforgivable. To approach women only, aggressively, tap and stab them awake with his hand and then loudly tell these woman to engage their seat belts is just not on. I was shocked that a person would engage with anyone like this.

I would like a response please regarding this matter and some assurity that this man and his common decency are being addressed. Taking such a matter to social media is just not necessary but sometimes it's the only option. Please get back to us.

Also the driver drove a little uncomfortably fast around corners. Bags would slosh left to right all the time. But was OK most of the time.

Again, apologies about this, but something had to be said.

Yes when the bus arrived. As I stood by my luggage the bus driver wave me to come up and show her my ticket so I assumed that she was putting my luggage on the bus but she didn't so I am here in Nevada now with none of my belongings it was everything I owned and I'm very upset about it why you guys haven't been getting back to me about thisI spoke with someone yesterday and they said they get back with me I haven't heard nothing back the bus driver was very rude that day like in any other bus driver told me that he that she was pissed off because she had to drive to Fresno so she had an attitude will she shouldn't take it out on me because she had to drive that's what her job is to drive

Hi there,

I had booked a flix bus ticket from Berlin to Prague at 4pm on the 18th May 2019. The ticket on my mobile phone stated that the departing station was "Berlin Central Bus Station", however when I placed this address in google maps it highlighted two possible desinations- Berlin Hauptbahnhof, and Bus Station GmbH. The supporting documentation to this is attached. I called flix bus to clarify this issue however I was not able to get through and there was a long delay in speaking to a representative to help.
Confused from this lack of clarity regarding the bus departure, I noted that there was one stop at 4.15pm at ‘Berlin Sudkruez'. As I had no certainty of where the departing station actually was (I understand later it was actually Zentraler Omnisbusbahnhof Berlin), I decided to go to the stop where I knew I could get my bus to Prague. The bus arrived on time at 4.15pm, however, the next part absolutely shocked me. After explaining my difficulties and lack of clarity in identifying the departing station, and with my ticket clearly showing that I had purchased a flix bus ticket for that exact bus (route 160), the bus driver simply refuted me and blocked me from entering the bus. After pleading with him to let me on he refused, he advised that there was another bus to Prague which is was coming and was indeed a flixbus. He then closed the door and drove off. This was in front of around 15 people. There was no other bus, what he told me was a lie. I could not believe how this bus driver treated me, it was disgraceful. Worse more, it was the day of my birthday!... which I explained in my id!
I was then forced to purchase a train ticket to Prague which cost me 71 euro's on top of the wasted money I had paid for the bus ticket. I would ask to be refunded for the train ticket that I was forced to pay. The worst thing is that the train did not get into Prague untio 9.30 at night which caused issues at my air bnb check in. The duration of the train was also 4 and a half hours which is roughly the same as the bus, the exact reason I chose to use a flixbus. I have been using flixbus for years and haven't had any issues until now but this was unacceptable.
Can you please get back to me with a response as it is totally unfair that I was forced to pay 71 euro's plus all the disturbance and stress caused, and lack of respect shown to me by the bus driver and lack of clarity on the departing station in Berlin.

I would like at the very least be re-imbursed for the train ticket I had to pay plus disturbance related compensation is only fair.
Look forward to hearing from you soon.

Regards

David

Dear Madam/Sir,

My name is Elizabeth Liu, I booked a Flixbus ticket from Frankfurt central train station to Heidelberg central train station on Aril 12th, Booking number #[protected], leaving at 8am, Connection 122 Direction Lyon. It was super cold that day, we waited more than 3 hours in the cold wind and nobody came to inform us what happened, not a single word. We had to go to the ticket office, the staff told us it would be here in 30 min. So we went back to wait, but . no sign of the bus. Then we went to the ticket office again to change or cancel tickets. It's very very cold, there's enough space for more than 1 passenger, but the staff was very rough and rude like police, only allowed 1 passenger to enter at a time with very rude manners. The rest of us had to wait outside, after waiting in the wind 3 hours already. Finally we went in and they told us they did not know what happened to that bus, so we changed tickets. Until then, we received an email about the bus delay.

I am complaining such ugly, cruel, and irresponsible treatment. If delayed without email notice, the staff must give us a word what's going on but not letting us to be panic. When we went to the office to ask, they must receive us friendly and apologize for such delay and pain cause of us, but they treated us with so rude and unfriendly. It's very cold, and it's the fault of Flixbus letting us wait such a long time. They should let us in to solve the problem for us, but they blocked the door and only let one person at a time. Eventually we changed the tickets, after running through all these pain from ugly treatment, waiting in cold, running back and forth to check for information. We understand it's budge bus, we don't expect high service, but at least the basic humane treatment and consideration for humans. The experience we had with this booking was very cruel and ugly. I got very sick after this.

Thank you for your attention.

Best,
Mrs. Liu

dangerous driver, he changed line with no prior signalisation, i had to break hardde to avoid collision. then overtook two trucks on the high speed lane. not safe for passengers and other drivers on the road. this happened on Bredas ring road at around 2 pm friday 17th of may. this is unacceptable behaviour. please take action onet this. thanks. reg number 67 bkr 2 bus 1403.

Booking number #[protected]
25th April travel from Zurich to Milano to reach Milano at 17.55 pm.
Instead the bus reached at 8.20 pm which ruined my trip and the vacation completely as I had a flight to catch next day!
Kindly reimburse the entire ticket amount i.e 50 pounds as well as the disturbance and harrassment caused due to the delay as I was a single lady traveller travelling alone!
ticket photo attached for reference.
I will go to the consumer forum if not done immediately

Dear FlixBus,
On 15.5.19 I had to catch the bus from Munich to Prague that departured at 13:10 from Munich Hauptbahnhof. Unfortunately, I missed the bus and I had to cancel my reservation and to pay more for booking new tickets for the next bus that was supposed to depart at 15:00 from Munich.
Unfortunately, that bus delayed in 43 minutes, and left Munich only at 15:43. Even when getting finally on the bus, it wasn't nice at all to find out that it was so dirty, and inappropriate for traveling!
The dirt in the bus is described in the attached pictures.
I'm requiring to get an appropriate compensation for the inconvenience that caused today.
Yours,
Ronen.

Dear Sir or Madam,

I would like to complain about the behaviour of the bus driver on my journey this afternoon.

When I was boarding at 5:35 in Eindhoven (today, may 11), I mistakenly took my little trolley to the cabin. The driver made sexists remarks and was extremely unfriendly, commenting that I should not be taking the bag with me. I stored the bag in the bag room, but the driver kept on addressing me to the other passengers in a dismissive, arrogant and authoritative way. When I made a remark about his behaviour, he told me that I will not be able to board the bus, I will be left behind. He was carrying black pilot glasses all the time and was seeking proximity, simultaneously showing his authority. I was shocked, my bag was packed, and I was facing a man who was threatening me.

I am hugely disappointed by the driver's behaviour and attitude toward women. I find it unacceptable.

The plate number of the bus was: WES MV 760.

Please kindly let me know what are the next steps.

All best and many thanks, Hanna Holling