Golden Arrow Bus Services [GABS]
Reviews and Complaints

Card number [protected] was loaded on the 27th of August 2024 and when I use it on the bus I had to pay cash but I have receipts for the rides loaded onto the card and know I still have to pay cash it's not right I'm a pensioner and I don't have this amount R186. 00 to waste I need to be refunded as soon as possible please. I went back to the place I topped up the card they told me to contact golden arrow

I have put a complain in about a driver who drove off while I wasnt seated yet while I was getting ready to sit he drove and I fell and hurt me if I ddnt grab on to something I would've flew right threw the windows while I was getting up and picking up my belongings he still drove on didn't wait for me to be seated ddnt also appolgies he just drove on people in the bus had to help me pick up my belongings and help me to get seated my foot got hurt and my arms for grabbing and my back I mean how can he still drive while he see me falling and trying to pick up my belongings and go get seated

Golden Arrow reduced the buses since 2019 .I get the bus on the 2nd last bus stop at Ny 108 the buses in the morning they never stop at my bus stop ,i work shifts so i take different buses every week from buses after 05:30 am going out of Nyanga terminus they dont stop in the bus stop that i wait for the bus at times its not even 25 people standing but the drivers dont stop.At times i go to Ny 1 to the police station its the same,i am struggling every morning to get to Town because all the city freeway buses start in Nyanga terminus ...Guguletu passangers end up struggling for the buses i dont think it is fair as each and every month i buy a monthly ticket .I would like Golden arrow to bring back the timetable of the buses before 2019 because everyone is back and i think there more people using the bus.

Good day

I am very unhappy with the Golden arrow services when it comes to the correct and consistant price changes when ever a new driver is placed on my route

The 05.50 am bus on route to Mowbray from Elsies River Charges me R21.50 simply because the driver does not want to correct the machine by simply pressing in where i am getting uo he charges me from Elsies river and i get on the bus from Valhalla/Angela Road when we try and tell him the other drivers press in where we get on he is rude

if for any reason this complain is ignored the matter will have to escalate cause a R9 extra every day is to much

please update your schedules and schedule times onnthe online GABS website because none of it is the same as the bussed that drive in the real worls so its difficult to plan our travelling for work purposes and such. people dont want to be phoning in all the time to find out schedules when theyre supposed ro be able to go online and check for themselves. update it immediately please!

On the 28/07/2023, before 7am a Golden Arrow bus was driving infront of me on Durbanville Avenue intersecting with Vygeboom. We were both stationary at this red robot, and I kept a safe distance from him. The robot changed green and he rolled/reversed for almost 10 seconds into my new polo vivo. A brand new car. I was at a safe distance from him and hooted as loud as I could but he eventually stopped as he scrapped, dented and scratched my whole bonnet. I still hooted while he went off driving and he changed lanes and speeded up like someone who was trying to flee. I stopped at the left side of the road with hazards on hoping that he was going to stop but he didn't. I decided to go after him and 2-3 robots later, I managed to get infront of him and asked him to stop. He took pictures of my car and my contact details but refuse to give me his details and hastily got in the bus. All his actions indicated he did something wrong(rolling/reversing back, fleeing and refuse to give his name and driver license). He said he was going to log this with the company, but to protect himself he didn't. I called the company after going to the police station later thar morning. He was nervous I still ask him what I was supposed to do now? He was just quiet. And he was ready to get away from the scene. He got into his bus and left like nothing happened. Golden arrow has not been helpful at all, a few of the people that I spoke to were rude telephonically. They are protecting the driver because of the Popi act. This is negligent, did hit and run on me, and this man could have killed me. He is a danger to others on the road. And will probably end up behind bars if not stopped. I will take this matter further. He is a danger on the road and needs to be discharged of his duties as he's actions indicated that he is guilty. Golden arrow needs to compensate me for more than my excess amount of R5500. This was not my fault. Because I might not have sustained injuries but I have suffered and lost alot in this time. I want to be compensated for loss of income, and the emotional and mental trauma inflicted.

Good morning I boarded a bus yesterday morning with bus no.4547 on duinefontein at about 6:06 on route to koeberg station.

While I was getting into the bus the driver closed the doors of the bus and my right arm and foot got stuck in the door that my shoe of my right foot was laying in the road and he still drove on I injured my foot and arm. I had to go to hospital for xrays for my foot just find out that my foot is broken because of the impact of the bus door that the driver closed while I was still getting into the bus. Ill attached the photos.

At 6:18am this morning, coming from the M5 and turning onto the N2 to go via Liesbeek Parkway, a bus coming from the lane next to me tries to turn left into the lane that I’m in that will head onto the N2. He pays no regard to me, drives directly next to me and proceeds to move towards the left, almost driving into me and having me have to dodge the bus. This went on for about 5-10 seconds of me constantly hooting to try to get the bus driver’s attention. He clearly pays no regard to me and still proceeds to move into my lane. There would have been an understanding if he tried to move over and was in front of me, but instead I was ahead and he should have gone behind me. He still tried to push his way through. I narrowly missed an accident this morning. As a female driver, this scared me immensely and I am still frightened as I am typing this comment. The driver’s bus number is 5075. I could not get any further details, besides that it was heading towards city and perhaps another route via somewhere where. Bus drivers in Cape Town drive terrible! I was unfortunate to have gotten caught up in a close call to an accident. These bus drivers needs to be held accountable for making close calls with other cars and driving irresponsible.

Today your bus driver illegally dropped off a commuter at 06h30 in Visagie Str, Monte Vista (Mon 17 Apr 2013). Adding to this also dropping off on the wrong side of the road.
Their are NO bus stops in Visagie Street at all. Only Montagu Rd and Monte Vista Blvd have official bus stop signs.
Please inform your bus drivers to not to deviate from their routes.
Please reply to my email address
[protected]@gmail.com for future reference.

On 2023-03-11 at 07:20 i took the westbank via stellenbosch aterial bus nr 4784 i pressed to get off at the bus stop at bonteheuwel station but the driver proceeded to drive and drove to langa robots and made a stop which was not a bus stop and told me to get off there as most people get off there and i had to walk back to stop where i was supposed to be dropped. The driver was very rude and also stopped where there was no bus stop.

Driver: 87235

Route: KJB3

Bus: 4835

Ticket no: 143092 Stop 3 and 143104 stop 5

Got onto the Lange/Durbanville bus, Monday Monday at 07:35. Mention to the driver I’m getting off (after getting on in Lavis drive) I mention that I’m getting off at the varsity in Robert Sobukwe. Once a short distance was traveled onto the long extensive Robert Sobukwe road he proceeds to shout and get my attention yelling for me to get off the bus. I proceed to say, this is Robert Sobukwe but I need to go further down to the varsity. He drives to the next stop on the same road. Demands that I get off, cause this is my stop. I proceed to tell him I’m getting off at the varsity situated in the Robert Sobukwe road. He demands that I pay another fee after apparently misleading him and insinuating that I paid less to get a “further that asked for ride”

At this point passengers is involved. He shuts down the engine and demands money or that I get off the bus. I proceed to get off and walk to the literal next stop, still on the same road, Robert Sobukwe. Passengers call me back, then rally to get this fee paid, this rude driver then starts up the engine and drops me off at the next stop. His lack of understanding of the term varsity and then blame me for he’s incompetence is appalling. How baffling and rude. After I apologize for *his* misunderstanding and mention that it was my first morning, next route, new campus everything. A big first for me. No sympathy. Just blatantly disregarding and ugly.

He was rude , telling the commuter to [censored] of ,,being abrupt,,and very annoying,,no way of talking or approaching passengers

Eg, a family got in ,the father told the mom with two little kids to go sit while he paying,the driver persists that they come to the front so he could see them and an other family behind them all had to get out ,,be reasonable,,they were making space like any other person would do and not all stand at the door way ,,It wasn't the first incident when it comes to this specific driver 😡😡 he was driving the bus number 5164

Drv - 4920

Route- BMA6

Bus - 4920

I am in this bus currently and it has not been cleaned. The floor and seats are full of broken glass. It looks as if there was a huge fight in this bus.

It is unacceptable that the busses are not cleaned or inspected before leaving the deppo. It looks lime beer bottles was broken and windows that was broken even though there is no broken windows in the bus

This morning (15/09/2022 @ about 6:35AM) myself and my daughter drove on Jakes Gerwell like we do every morning but this morning a Golden Arrow bus driver almost cost me and my daughter a big accident if I didn't swerve away in time. Bus No 5061, Reg No 380487. We as commuters already have a huge problem with Taxi Drivers that disregard us at all on the roads and now for the Bus drivers to also do this to us is not fair. The bus drivers is becoming worse than the taxi drivers now wanting to drive us off the roads :-) I would like Golden Arrow to have a serious look at their drivers PLEASE

I would like to raise a complaint regarding the bus services from Bellville to Harare

I normally take my bus after 4:30pm and I would sit and wait at the terminus for more than an hour waiting for the bus. And it’s not like there are no buses, there are but not for Harare

If you look at the services for Makhaza, there is a bus every 5mns, while we are waiting.

I am not happy with the service from Bellville to Harare

On 30 April 2022 12:28 I bought a monthly ticket for my daughter with an amount of R895.00. It was stolen from school, i reported to golden arrow and i was told it was blocked i must buy a new card with valid journeys( which is weekly ticket) they will transfer my 48 journeys and i did that. I used the ticket until 37 journeys and i was told they are expired i must buy another weekly card.

I bought again after weekly ticket were finished, i was told the card is expired and i must buy another one. i bought again now my questions where are my 37 journeys that are left for my monthly ticket.

I send them proof i dont know what to do now.

Please assist

Angry parent

13 April 2022

Bus 4970

6.30 am bus from Mowbray to Elsies Rive is infested with cockroaches

Every day the bus is late. The bus is so full. the bus always leave late. Please can you give more freeway busses.