FlixBus / FlixMobility
Reviews and Complaints

Hello, on January 7, 2019, I Suelen Gonçalves de O. Cortes and my husband José Humberto de O. Junior bought two tickets from Paris to Venice ([protected]) line N729, with departure scheduled at 18:15 and arrival scheduled at 10 : 40h. We despatched 3 suitcases, two large black suitcases and one small pink suitcase, all the bags were identified with name and email, our tickets were without bus exchange, as can be verified by the attached ticket, in the middle of the way they changed our suitcases by bus, without notifying us of the bus exchange, so we stayed on the same bus and our bags left in another. We went to the bus station in Milan and had to spend again buying other tickets to Venice, when we arrived our bags had already been lost. We contact the company via email, and we register on the lost and found immediately. In the Flixbus answers they only said they had 30 days to give an answer, but it's been almost 60 days and I need a response from the company, since they did not find the bags I'm asking for a refund. We had a huge inconvenience with the bags that had clothes and shoes for a trip of more than 20 days in Europe, we had to buy some pieces to continue the trip, so I think the least we deserve is that our problem is solved. Thank you very much in advance. Attached are the luggage IDs, the ticket data and the last email we received from Flixbus.

Suelen Gonçalves de O. Cortes
[protected]@gmail.com

José Humberto de Oliveira Junior
[protected]@algartelecom.com.br

06/03/2019
To whom it concerns,

My name is Daniela Giamminola, and this e-mail concerns the incompetence and fraud that constitute the costumer service of the company of Flixbus.

On February 28 I took a Flixbus, namely the n179 forom Maastricht to Bruxelles Zavantam at 2 AM since I was supposed to take a flight that left at 6:55 AM, and, being there no trains leaving the city during the night the option where that, or leaving earlier and spending the night in the airport.

Furthermore I arrived to Brussels Zavantem at 4 AM, I felt a sleep during the bus and when I woke up, I was a bit shook and afraid I had missed the stop, therefore I hurried, took my luggage and went inside the airport.
At some point when doing the controls they asked me weather I had a laptop, to which I answered "Of course." There after trying to take my backpack I realized that there was none. I realized I forgot the backpack in the bus!
Completely under shock, since at the moment I had nothing, and by nothing I really mean nothing, all my documents, money, credit cards, laptop, anything of value was all inside the bag pack, I started crying and having almost a panic attack.
I'm an international student at Maastricht University I have no family in Europe rather than my sister whom is in Switzerland and my grandparents who moved to Sicily recently. My father is in Mexico and my mother and brothers in Argentina.

I took control of my emotions and started to think about the different scenarios and solutions available! Nevertheless since I had nothing the scenarios were vary limited. Lucky for me I always had my cell phone in hand therefore, I realized I needed to stay calm and look for solutions. The first thing I thought is -I need to contact flixbus- since I was completely sure that they would have been able to contact the driver. The last stop of the bus was Paris Bercy and the destination would have been reached at 9 40 AM. Meaning that being 4 AM I had almost 7 hours to contact the driver through the company and solve the whole issue without any complication.

I approached some people at the airport in information and I asked them to see weather there was any other bus arriving to the airport at that hour. They told me that one of them was just approaching, I run to the parking lot. The bus arrived with 30 minutes of delay so I stayed out from 4 to 4: 45 AM I was frozen.
Furthermore when the driver arrived. When he saw me crying and completely desperate he showed complete indifference he said "is not my problem lady, I can't do anything" and even if I insisted he maintained this position. The only thing he gave me was a card with 2 numbers.

There was no other bus arriving at that time therefore I returned to the airport. There I started calling the costumer service of Germany, a lady answered and in my desperation I tried to explain her all, she stayed at the phone and listened, and finally said "Daniela I'm vary sorry to hear that, but you need to fill in the lost report and then wait to get a response." I was speechless, I told her that the bag was on the bus who was on the road to Paris that there were 6 hours left to contact the driver so that he could take the bag in, keep it safe and deliver it some place in Paris, and in the worst case scenario I would have gone there to take the bag. I told her I had no document and no money that my laptop was inside and I had also a pressure problem and the medicines were inside the bag, I was crying so badly that I think it was even hard to not feel a minimum of compassion.
Finally she told me "I'm sorry Daniela there is nothing we can do". I ask her then what phone should I call if they from the costumer service could not do anything, and she answered me that they were doing all that they could do.
This -we are doing all that we can do, was the answer I hear the whole time making me loose my time, saying that they could not do anything not being even able to find a possible solution or try to contact anyone- completely useless!

Finally after 30 minutes of conversation I asked her to really do anything, I was impressed of how these people washed their hand off any type of responsibility and avoid providing any type of help.
THE BAG WAS ON THE BUS, AND TODAY THERE IS NOUGHT INFORMATION AND CONTACT TO BE ABLE TO REACH PEOPLE ACROSS THE WORLD AND BELIEVE ME BEING AN INTERNATIONAL STUDENT I WKONW THAT BETTER THAN ANYONE. WILLING IS WANTING AND YOU CAN GET WHERE YOU WANT IF YOU HAVE THE WILL TO DO IT. AND FOR GOD SAKE THEY WERE THE COSTUMER SERVICE OF THE COMPANY FORM WHOM I BOUGHT THE TICKET AND THEY WERE THE DIPARTMENT WHO WAS SUPPOSED TO HELP THE PEOPLE. THE MEANS WHERE THERE, THEY ONLY NEEDED TO USE THEM SINCE THEIR WORK WAS THAT ONE. AND I ENCOUNTERED A SITUATION WHERE IT LOOKED LIKE THEY WERE RECITING A SCRPT WHERE ALL OF THEM SAID THE SAME PHRASES- WE CAN'T DO ANYTHING ELSE, WE DID THE BEST WE COULD, YOU WILL GET IT- WHICH FOR ME TRANSLATED IN- WE ARE NOT DOING ANYTHING!

I was impressed of the inhumanity of the costumer service in general. Nevertheless I thought that maybe, with other people form the office I would have found more luck, maybe it was just the first one that did not wanted to help me, so I tried to call again and again and again.
Furthermore in one call one of the persons in the other side told me that there was a shop in Flixbus in Paris Bercy were the lost and found items were collected at the end of the trips and that they were going to notify the driver to hand the bag in there.

Therefore being 4 AM in Europe, it was around 10 PM in Mexico I called, and quickly explained my father the situation and asked him to buy a bus for me from Bruxelles Zavantem to Paris Bercy. The trip was complicated I was leaving at 6 30 am from zavantem and arrive at Charleroi at 9:40 AM and after that I would take the bus to Paris Bercy and arrive at 2 pm.

In the first bus, I explained the driver the whole situation and he told me -why didn't I called costumer service to contact the driver, I explained him that I made it thousand times, and he told that he could not believe that they hadn't contacted the driver. Furthermore I told him that there was a shop in Paris Bercy and that the driver could deliver the bag there. Lucky me I speak French well enough to be able to speak and explain myself because almost all the people did not spoke English. Furthermore the driver explained me that he could not believe the absence of compassion that the people of the costumer service showed and the unusualness they proved in providing ANY TYPE OF HELP, and that it was not fair the situation, that he could not understand how the people of the costumer service did not do their work.

He contacted someone that contacted the driver, and told him to leave the bag pack at the station of Paris Bercy. They told me that the bag was in the bus and that he understood that he would have delivered it in the shop of flixbus once there.
It was 9 AM and I started to feel hungry nevertheless having no money I could not buy nothing and being confident about finding the bag at Paris I told myself I could have wait.

Arriving at Charleroi I thanked a lot the driver, and he told me to be calm that at Paris my bag was going to be there. During the time I waited nevertheless I continued calling the costumer service and I told them that the driver had the bag and that, as they told me, he would have delivered it to the shop at Paris, therefore I asked them to notify the shop and tell them that a bag was going to arrive and if it was possible to keep it safe. They told me they would have done it and to be calm again that the bag would have been there.
At that time I was at the number 40 of calls I did to the costumer service in Germany, 25 to the French ones and a few to the Dutch. The bag had all my life, and without it I felt so transparent, I was hungry therefore I needed the security of knowing that it was safe and so I kept pressuring in any mean I had!

At 10: 10 I took the other bus, and I explained again the situation to the driver he told me that in a bus there where always 2 drivers, one watch the phone and the other drives and then they change. Furthermore he confirmed me that contact the driver is possible in any case and always otherwise in cases of issues how would they be able to solve them? .
I asked him to contact the shop at Flixbus and let them know that a bag would arrive in no time. He did the call and he told me that they were not notified, and that it was okay that they would have accepted it.
After that at 2 PM starving thirsty and feeling bad due to not sleeping in the whole night with the pressure vary unstable due to not taking my medicines, I arrived to Paris. I was super anxious therefore I asked the driver to come with me to the shop to ask for my bag
I arrived to the shop, and there I was told " we have no idea of what bag are you talking about" I had no words, and neither the driver, he helped me to explain that the costumer service and that the same driver had called repeatedly to let them know that a bag was going to arrive!, they told us they did not know anything.

After that the driver left. I'm studying law and I'm vary persistent so I started, with respect but decided, to talk to everyone and ask to talk to the manager, whom I was told that was not there, and complaint, I told them that I was being physically and mentally abused and that I had recorded the confirmations of the calls toward them saying that they would have accepted the bag and therefore the fact that the bag was not there was a robbery.

Finally one of the ladies approached me and told me that they do not accept lost items anymore, and that they didn't accepted my bag, even though the driver approached them to hand it in, they told me that costumer service knew that they had no intention to accept it!

I had no words; they had been notified at least from the driver, from whom I was certain since when the call was done I was there, and they showed complete indifference towards my request.
I couldn't accept their behaviour which was unjustifiable therefore I continued to complaint and ask them for a solution. Furthermore I complained to the shop of Flixbus saying that THEY WERE THE COSTUMER SERVICE THEY NEEDED TO HELP THE CLIENT! HOW WAS IT POSSIBLE THAT THE ONLY PEOPLE WHO WAS IN CHARGE OF HELPING CLIENTS IN PROBLEMS WAS SO INCOMPETENET AND INDIFFERENT TO THE DESPARATE SEEK FOR HELP OF SOMEONE. HOW COULD THEY SHOW THAT THERE WAS NOT A BIT OF GOOD WILL IN PROVIDING ASSITANCE? I EXPLAINED THEM I WAS STARVING THRISTY, THAT I NEEDED THE MEDICINEDS DUE TO MY PRESSURE PROBLEM AND ALSO THAT I NEEDED TO GO TO THE BATHROOM SINCE THERE WAS NO PUBLIC BATHROOM ANYWHERE AND HAVING NO MONEY I COULD NOT PAY. Their answer nevertheless never changed; they told me there was nothing they could do.

I called again the costumer service and there I started crying so badly, I complained about the fact that they totally made everything up, they never moved neither one finger to help me not even one call, they were an abusive group of people who was only seated to heat the chair and with no real intention to help anybody, I told them they were incompetents and that I was not feeling good and that if something would have happened to me due to my pressure I would have sued them and the company for all that had happened and their unwillingness to do their job!

Furthermore I continued complaining on both sides at the shop of Flixbus of Paris and at the costumer service, I never give up and as I said the bag had everything, which was valuable for me.
I understood that the drivers were more human and willing to help, therefore I started asking them help and information. From 2 to 5:30 I talk to drivers trying to get some valuable contact or information about the driver, the company or the route of the bus.
Finally I found out who was the responsible in the Flixbus shop and after literally 1 hour of pressure, through which I even brought some drivers to talk to her, she passed me some telephone I could use to ask more information concerning the bus. The number never worked, and that brought me to the starting point. Nothing nobody wanted to tell me nothing.
One of the bus drivers asked me the next route of this bus, when I told him I did not knew he told me that most of the times the buses do the same route back and forth so it was possible that the bus would have passed through the same points. After that and having some hope I called the service centre to ask about it. They did not wanted to tell me nothing, I called another 100 times to the centre and complaint again in the shop.
Finally at the shop they told me that the information was confidential but that the same bus meaning the n179 would have left again form Bercy at 9 40.
I had bought earlier that day a bus form there to Milan at 7:15 and after acknowledging the fact concerning the bus that would have left at 9: 40 PM I called my father to change my return for a later hour. Nevertheless in Milan I would have seen my sister, and considering I had nothing and I had eaten nothing my father whom was extremely worried told me that I needed to go back to Milan.

Therefore I tried to find another solution, I asked the lady I understood to be the responsible a favour, I asked her for a bit of empathy after seeing how they had treated me, and pry her to save my contact and data, and to be at 9:40 PM waiting for the bust, since her work was to stay at the shop until later what I was asking was not impossible neither difficult to do. Once the bus arrived I asked her to do 2 things:
1st if the bag was there take it and put it with her stuff for the night and at the next day I would have arranged for someone to take the bag before 7 pm.
2nd if the bag was not there, to call me and pass me the driver and be able to talk with him, since at that time I understood that the driver knew themselves and it was the simpler way to be able to be in contact with him.

I took the Flixbus to Milan and the drivers in the bus helped me a lot, they gave me dinner which I really needed cause due to my medical issue, meaning a problem called Syncope vasovagal- I need to eat every 3 hours otherwise I can faint repeatedly, that day in fact I think I didn't faint by miracle, since I had no water and food for more than 24 hours.

At 9 40 I called my contact and was told that the bus had not arrived, form there I called other 5 time every minute, and at the 6th I was told the bag was there and that she would have kept it no more than until tomorrow at 7PM.
After that I arranged with some Italian drivers to bring me the bag the next morning at 7 am to the station of Lampugnano Milan where I picked it up.
I didn't' t sleep for 3 days in a row.

I am completely and deeply amazed about the incompetence of the costumer service of flixbus. The only thing they kept saying despite the fact that the bag was on the bus toward Paris was that I needed to fill in the form, that after, the bag would have reached the deposit and after that in a week or two if it was found they would have given it to me. When I asked where was the deposit I was told, WE DON'T KNOW, THERE IS NO ADRESS, WE DO NOT DEAL WITH THAT ISSUE. How it that possible!, they don't know! I was telling them I was feeling bad that I had no money no id nothing and they just shake their shoulders saying they do not know! Unconceivable!
There were some of them whom with just hearing my name hang up the phone, other that just told me that there was nothing that they could do and that they were doing all the possible, which was completely absurd, since they were not doing anything at all. They were the ones that should have helped me and I ended up doing their work!

Due to this I lost my flight to Milan, and I had to buy all these other buses. I want the refund of all the transports I had to take.
I'm completely sure I'm going to sue the company. When I buy a service I expect them to be bale to help me if something goes wrong and what I found is complete indifference, cruelty, lays and fooling around.
I'm not going to be silent on this matter since what I suffered can't be explained with words, I understood even if it was just for one day, what means to have nothing and no one and being completely desperate for help and I got that from people who did it because they were human and not due to some kind of responsibility in my regards.

I'm not at all angry with the people outside Flixbus that didn't help me or showed indifferent to my complaints, nevertheless I can't forget the people from Flixbus who behaved that way and less of all I can't forget the costumer service whom was not able to do anything not even a simple call to help me in that situation, not even offering a piece of bread!

I' m going to send this to the refund service and to any responsible of Flixbus and I'm expecting apologizes and a good answer and a response to my requests, in the absence of that, I will send this letter reformulated to the press, journal and any other public mean I will find showing the whole story in public light.

Kind regards
Daniela Giamminola

Hello,

on 17th February 2019 I had a reservation of Flixbus from Ljubljana to Venice airport Marco Polo. Bus should come at 10.15 am. Reservation number: [protected] for 2 persons.

We were already on bus station in Ljubljana when we got sms about delay 15 minutes. But after that the delay became longer, it was 1 hour long. We realized we will not get in Venice in time to catch our flight. We had to find some other option very quickly to get to the Venice and that mare extra costs for us. And it was stressfull. Luckily we caught the flight on time. We didnt use Flixbus in this direction, so I expect to get back the money. Hope that it wont happen again when we are returning to Ljubljana just in few days from now.

Regards,

Romana Skubic

Dear flixbus,

I just received today two emails that the seats booked and paid extra by me for my parents are cancelled and different seats are assigned to them. Both ways of travel!
I have not been asked about it and do not accept the change as I paid for my seats, it was not for free and you should request my approval first.
I particularly chose the seats and decided to pay for a reason.

So if you are not going to assign me back the seats I have chosen I would like my money back for the tickets and I will chose another company to travel.

On my expense you should not decide how I travel.

Also, you do not provide any telephone numbe or other way to contact you and the at the telephone that I found online, nobody answers!

My booing confirmation is: #[protected]

You can reach me at any time at: [protected].
If you are not planning to solve this asap I would like a full refund of my tickets.

Thank you.
Kind regards,
Anda lazar

On 14.02.19 I bought 5 bus vouchers that should work in until 48h.

Today is Monday and they weren't working until I went to Flixbus personally in Dresden and they manually activated it manually for me. As I bought it last Thursday, it should be working on Saturday, so I lost already at least 3 days of my 7 day trip.in addition I won't have enough time to use all my vouchers, so some of the 5 vouchers will be useless for me.

The worker in Flixbus Office in Dresden told me it wasn't my fault they weren't working and recognized it was a problem from Flixbus. Also I don't live in Dresden, I was in Berlin when I bought my tickets and I had to pay for my ticket to Dresden, since I would like not to loose even more time. Therefore I payed to Flixbus 99€ (5 vouchers) and 8€ (ticket to Dresden I wouldn't have to buy if it had worked as described in the website.

I have to requests: I would like to be reimbursed for, at least, 2 vouchers (approximately 40€) and the ticket I bought from Berlin to Dresden (8€). Nonetheless I would like to receive a compensation for loosing almost the half of my vacations on the value of 4000€.

On 14.02.2019 the bus on the route Lublin, Poland - Radom dw. aut., Poland, which should have left the station at Lublin at 10:42 (reservation number [protected]), left with 70 min delay because of bus malfunction. One might think, that the delay is not that long but I it is long enough for me to miss my other means of transport. So instead of a romantic Valentine's Day with my partner, I get a day spent travelling and waiting at central stations, and perhaps arriving late in the night, exhausted and tired at my destination. I am deeply upset and frustrated about the whole situation, especially that me and other passengers were not even given any sort of apology for the delay. Maybe Flixbus offers cheap prices, but the more I travel the worse treatment I experience.

Ticket number [protected]. I bought a ticket for two adults and a child under 2 years old through Flixbus App. I was never informed that the child could only travel with a child's seat. The driver arrived and right away started screaming in French that she wasn't going to take us because we didn't have the seat. She was extremely rude, I tried to make a video and she attacked me to take away my phone so I had to literally run away to film the situation. My child screamed, it was a terror scene. I already sent the form asking for a refund but had no answer. I also need to be reimbursed for the 57 euros spent on last minutes train tickets due to the cancelling of this ride. Not only did Flixbus not inform me about the obligation of the seat, but also had the worst prepared driver who was simply a histerical woman who wasn't able to explain the situation in a normal way. I asked to speak to anyone else from Flixbus and she said there was nobody. It was the worst experience I ever had on a trip. This company is such a nightmare.

On the 28th of January 2019 I booked ticket nr.[protected] from Deva Romania To Zürich Switzerland with a stopover at München Germany, I got on my first connection to München and my luggage was weighed by the bus driver and there was no problem, however in München on my connection to Zürich the driver of that bus told me my luggage was overweight and I should pay an extra 20 Euro, I refused and told him he should weigh it and not tell me its overweight, then I will pay. after some arguing, he told me he will not be taken me on the bus and did not allow me to get on the bus. I called a supervisor, after the supervisor spoke to the driver, she also informed me I will not get on the bus because of my aggressive behavior, as she put it.? the bus left without me, left me stranded in München. later on I went upstairs to to the Flixbus shop to buy another ticket to Zurich, the supervisor came and told me I was not able to buy any tickets with Flixbus because I will not get on any Flixbus buses, and so refused to sell me a ticket and even threatened to call the police if I did not leave the premises.. after some arguing, I had no choice but to leave. the flixbus manager of München ZOG bus station just left me stranded in Munchen, even though I had a booked ticket to Züricjh, and would also not give me a refund. in the end I walked to the Train station and bought a ticket to my final destination which was Basel, of which I paid 93.49 Euro. all this cost me stress, time, and money. what Flixbus can do is incredible, how it treats its passengers is out of this world.. what kind of company is this, who can get away with whatever they like, its just unbelievable.! minimum I demand a refund of my whole journey.! from Deva to Basel

I am hereby issuing a formal complaint. Your company is a disgrace. I unfortunately left my passport on board your bus 106 from Munich to Geneva on 16 January. I have tried and tried again to contact your company. I have received an email on 24 Jan saying you have my passport in lost and found in Berlin.

I replied and asked how to organise having it returned, and since that date I have emailed every day and called every day. Do I have any update- NO I DONT. I am due to travel tomorrow to celebrate my daughters birthday but with no passport I will now have to call her and cancel her birthday celebrations. All because your department has made no effort to contact me, and return what is rightfully mine!

I want you to email me today with a DHL Tracking reference so that I can see my child for her birthday. You are disgraceful!

Dear sir
My name is (Ngew Che Peter) I left Nice on the 25 January 2019 at exactly 5PM with ticket number #[protected] which I purchase from an agent in Nice 17 Rue d'Angleterre. I was supposed to arrive Marseille at 20:20 and wait for 1hours 30 minutes before boarding my bus to Paris at 21:50 but instead the bus from Nice arrived Marseille at 21:52 and I immediately asked him to show me the platform for my bus to Paris, he asked me to stay at the same spot that the bus might arrive in few minutes and he left. I waited at the same spot for more than 1hours and couldn't find any FlixBus to Paris and finally slept outside in cold. Dear sirs I demand not only refund but compensation for all this treatment because I was very disappointed. And more to that I'll like u to direct me to any of your office in Paris where I can handle my case face to face with you, here are my contact details ‭+[protected]‬ or [protected]@gmail.com thanks.

Email expressd

I am texting to you as I want to make a complain to flexibus company, concerning my cancelled booking (#[protected], diana iulia somogyi) from 11th of january 2018.
I did a booking with flexibus for 11th january at geneva (6.40 am) - paris (13.30pm), as I had a medical appointment at 15.45 in paris. (please find the booking attached)
Friday morning (11th jan) around 5.50am (just around 1h before my travel!), I received a sms about my booking geneva-paris being canceled, while already being on my way to geneva. I arrived to geneva bus station (gare routiere) and wait until the office desk got open to ask for help, as I knew there is another bus geneva-paris due for 7am.
The lady from reception asked me 5 eur for calling flexibus (please find the ticket attached) to call you. She was very willing to help, and struggling and negotiating a lot with the flexibus station staff member, (for aprox. 15 minutes) for my re-scheduling with the very next race, to catch my medical appointment.
My complain is due to disadvantages that I have suffered (pressure of time, stress and direct confrontation above my medical problem, being late for my appointment, tiredness and lack of professionalism) due to cancellation of the flexibus regular services
- being announced about my route being canceled during that early morning (when I was already on my way to geneva), without having the chance to change my plans or informs my doctor.
- being asked to pay immediately and in cash for calling flexibus to reschedule for a cancelled trajectory! (not the 5 euro amount but the ridiculous and stress situation being under pressure)
- being involved to the telephone scandal between geneva bus-station reception staff member and the flexibus one (please check your record around 6.50-7.04am, 11th of january). This was non-acceptable, while the very next bus to paris, due for 7am was waiting for me and put also pressure in plus.
- 2h35 delay, missing my appointment. When I booked I was supposed to arrive at 13.30pm, well enough in time for my 15.45 medical appointment. I arrived in paris at 16.05pm (true that the rescheduled race from 7am bus was supposed to arrive at 15.45pmstill, even here were 50 min late).in consequence after being under stress and pressure for more than 10 hours, I took the very first train to return to geneva as soon as posisble (no flexibus at that time and no motivation to try another experience after 9 hours of traveling under stress condition)

I am well informed about my rights as a customer and as a swiss citizen.

My vocation gives me also the tools to go further if needed, but I am willing to discuss how I can be compensated for all the stress situation I have passed, for missing my medical appointment and arriving in paris with a 2h35 min delay to run to rail station to return safe to geneva (a pointless night in paris just before starting my job in switzerland was not justified)
I remain at your disposal and I am waiting for a decent proposal of compensation for all the disadvantages and dislikes created.

Regards,
Diana Somogyi

Today (11 january 2018) we (2 persons) took flixbus (n260 budapest) at 18:25 from berlin tegel. The upper limit for the luggage is as follows: the large (20kg), the small (7kg). We only have one large luggage (24kg) for 2 persons. But the older staff (2 staff altogether) shouted to us very unpolitely, and insisted that we should pay for him (based on the case of other passangers, the staff did not provide the receipt, and probably put the cash in his own pocket).

Then, we did not say anything (no unpoliteness at all), and divided our baggage (24kg) into two (one 20kg, one 4kg). Now we have altogether 4 bags (20kg, 4kg, 5kg, 1kg). But the older staff would rather ignore this than getting the extra money! He just insisted that we have been beyond the upper limit, and more importantly, he shouted in a way rather rather rude and unpolitely!

Finally, we searched for help from the younger staff, who weighted our luggage in the end, which is far below the upper limit. Finally, we did not need to pay the 4 euro, which will probably be put into his own pocket!

I am writing here to require an appology and remind flixbus, that such kind of staff should be punished and the phenomenen of putting money in personal pocket should be prevented!

Best regards,
Thanks for your help and waiting for the reply!

I have just started travelling by Flixbus from Amsterdam to Nürnberg (06.01.2018, 19.15 p.m N61 direction to Wien/Erdberg). I had lived a horrible thing 30 minutes ago. While boarding the passengers to the bus (meanwhile ı was in the bus and trying to take my seat), the driver of the bus (this is the person who ı think is the first driver of the bus with white hair and white mustache and with glasses and he is over 55-60 years old and overweight, sorry but ı don't know his name) hit me on my shoulder in a very rude and disturbing way to indicate me to open the way for other passengers. When ı told him he couldn't touch and hit me, he shouted at me "shut up" and asked me to get out of the bus and threatened me to get me out of the bus ıf ı continued talking.
I have travelled by flixbus many times and ı have never experienced such a terrible event before. I am afraid and shocked. Please take my complaint into the consideration. Best regards.

I booked for my father, but on the day of departure it was cancelled last minute - due to 'operational errors'. It is acceptable if there were any error or problems and it was cancelled, but the fact it was cancelled whilst he was on the actual bus. So when he was meant to be leaving from Charles De Gaulle (France) to Lille (France) then to London, it instead took him to Belgium instead of Lille. It is absolutely atrocious, also the fact that this wasn't informed to him beforehand or anything at all is worse. He's a heart patient with little to no money for food, stuck in Belgium in the freezing cold on Christmas Eve.

Dear customer service,

on 23rd of December 2018 I was traveling from Årjäng (Sweden) to Oslo (Norway). The bus was scheduled to leave at 15.05 and arrive at 16.45. I had a ticket for another bus from the same station at 17.10.

Flixbus however got delayed along the way and at the end driver took a wrong turn, so all in all the arrival time was 17.18, which is over a 30 min delay.

I missed the ather bus, for which I bought a ticket for 200 kroner (NOK) and I had to change all the travel plans not to miss the flight to Poland.

In my opinion the least you can do to compensate all this unpleasant events is to pay me back the 200 NOK for the other bus I missed because of Flixbus delay.

Regards,
Dorra Kassem
e-mail: kassem.[protected]@gmail.com
mobile: [protected]

I brought a ticket from Phoenix Arizona to Los Angeles California for a 11:35 trip . I bought the ticket for my husband and accidentally put my name I tried to go back and correct it and they wouldn't let me . I called customer service and was informed they would have a 12:20 bus leaving that night and I could book it with the voucher which would be 39.99 even though I paid 44.99 for my ticket any how I went to rebook the ticket and there wasn't any ticket that he informed me of so I called customer service back and they said There was nothing to be done but make a complaint and they would get back with me . This is not my first time this has happen with this bus company . I would like for someone to get in contact with me !

I was scheduled to leave at 7:00am out of LA to Las Vegas NV Monday the 26th. I waited for 3 hrs in an unsafe area with my 3 yr old, calling flixbus customer service trying to find out where the bus was. They kept telling me they can't get a hold of the driver & they would send a text message updating of when the bus will arrive. It took them 3 hrs to finally send the message & cancelled my trip. They were kind enough to re-schedule me for Tuesday the 27th at 12:20 am. I have taken your bus many times & am baffled they have a bus driver representing their company. She has absolutely no Customer service skills; with that attitude & anger issues, she shouldn't be working with the public. That was the horrible traumatic bus ride ever in my life & I had my 3 yr old son with me. Regardless of what was being said to her, she should never talk to people the way she did. Also shouldn't bus drivers no what areas to stop off at that time for a break? We drove to 3 different spots, she said 10 min but we left in less than 10 & she left a passenger in the middle of the night, in the middle of no where. I would think their was a courtesy window, the was already walking to the bus when they took off & was chasing the bus. If she had practiced better ethics in dealing with the situation, all that drama & delay could have been avoided. In the end someone got left behind & a mother with 2 kids less than 3 (one being a small baby) left in the middle of no where because she was upset at the drivers actions. I'm sorry I feel this needed to be addressed, all that was unnecessary. They should consider hiring better quality people to represent their company.

Respectfully
Concerned passenger

I have made reservations to go from cologne to augsburg and back from münich to cologne. I paid immediatly with the pay direkt which cost an extra 1 euro 60!?!?
The payment of 52.25 has been processed but the ticket wasnt there.
I talked to a staff member of fluxbus and he said i have to talk to custome service.
I immediatly reorder the tickets and paid again. So instead of 50 euro i paid 102.25
This is unacceptable.

If you need the info about the payment i can send it as a reply by mail.

I am very disappointed with flixbus.25th of October I was travelling with my son from Freiburg to Mannheim. We arrived to Main bus station on time . Lots of busses arrived. We asked each bus or going to Mannheim and one bus arrived but not with flixbus logo just gray colourfull bus with no sign with destination where is going to. So we are never thought about it was our bus ... and bus is gone .we waited for next bus on hour later. So bus driver said we can't go with the same ticket on a bus and wanted that we buying new ticket for 70 Euros . Never will travel with flixbus again .Iwona

Driver is comstantly on phone since the journey started .. we have a panoramic seat in front and we are very disturbed with his constant loud talking .. we can neither talk nor make a video of the journey because of his phone conversation which has been going on for last one hour. There is a sign above the driver seat that says ' no phone ' we told him and he ignored,

We also requested him to move the blind up in front of our seat as we have a panoramic seat but he refused, we have paid extra for a panoramic seat and we hAve no view to take pics or see outside . He just refused to lift the blinds .

V rude and unprofessional behaviour of driver

Ruined our complete journey