Red Coach
Reviews and Complaints

DO NOT USE RED COACH! I traveled from San Antonio to Dallas. It was the worst trip I have ever experienced. The bus that arrived in San Antonio had a faulty air conditioner. That is unacceptable in September in Texas. They falsely advertise for pickup/drop off at Dallas/Fort Worth airport. The drop-off is not at the airport but at a DART station with no address. I did not feel safe. If it had not been for the kindness of strangers, I'm not sure how I would have arrived at my final destination in the Dallas area. The bus in Dallas was scheduled to leave for San Antonio at 9 a.m. but did not arrive until 9:50 a.m. I called at 9:10 a.m. to inquire about the delay, I was told they were changing a tire and would arrive at 9:30 a.m. All of this was not true. They falsely advertise the experience as a luxury bus ride, but the buses are old, overcrowded, and untimely. They sent a discounted voucher to accommodate for the one-hour delay. When I called to request a refund instead, they said it was too late. Customer service is nonexistent. The person I spoke to was RUDE and UNPROFESSIONAL. He interrupted me as I was speaking, and when I called him out on it, he hung up the phone! DO NOT WASTE YOUR MONEY ON RED COACH!

I booked a trip from Miami to Gainesville, and boy was it expensive! It cost me a whopping $88 for both the departure and arrival. But then, I had to change my plans and reschedule for the next weekend. I did it in plenty of time, about 4 weeks ahead, but guess what? I still haven't been able to sort it out. It's been a nightmare, thanks to the company's policies and the customer service folks who don't seem to know what they're doing.

Let's start with the company's policy blunder. So, I had this student discount on my original ticket, right? Well, turns out that discount doesn't apply to the rescheduled ticket. Can you believe it? When I found out, I asked the customer service rep if she could give me a refund. But guess what? I was hit with a huge fine instead. No solutions, no compromises, just a rude response from the rep who told me I should've read the fine print. She even yelled at me while saying it! Can you imagine?

All in all, I wouldn't recommend doing business with this company. Their prices are sky-high, their service is terrible, and their policies are basically a scam. Stay away, folks!

Red Coach Bus Re: Booking Number: [Redacted]. I booked a bus ticket to the airport (Ticket Confirmation [Redacted]). The bus was scheduled to arrive at 1:30 on February 20, 2023. I also booked another ticket for my sister from the airport, which was supposed to depart at 2:00 on the same day, costing $25 and $30 respectively. The first bus was late by an hour, causing us to miss the second bus. I've contacted customer service via email on 2/20/23, 3/4/23, and 3/15/23 and by phone twice without resolution. I request a $30 refund for the missed bus.

I bought a business class bus ticket for $60 on 12/16/2022. I chose seat 2A to avoid motion sickness. The bus was late, and upon arrival, my seat was taken. The driver dismissed my concerns, stating all seats were the same. Forced to sit at the back, I felt ill the entire journey. The company later disregarded my complaint, despite the premium paid for seat selection.

I bought two RedCoach bus tickets for a city-to-city trip. They require cancellations three hours before departure. Initially, no delays were reported. However, two hours before departure, past the amendment deadline, we were informed of a 2-hour 40-minute delay, which turned into 3 hours. This significant delay for a less than 4-hour journey forced me to seek alternative transportation. Their policy offers compensation for delays over an hour. I reached out to the company with three emails on the travel day and made three phone calls, only to be put on hold and told the phone system was down. With no response from the company, I disputed the charge with my credit card issuer and am voicing my complaint here, as mentioned in my final email.

I requested a refund from RedCoach for a delayed bus trip on 06/22. The bus was late by an hour and was stranded for hours at night. Despite our drivers seeking assistance, no help or replacement buses arrived. Ultimately, two Ubers were dispatched, insufficient for everyone. We prioritized vulnerable passengers for the rides. I shared an Uber, costing me $75, and reached my destination at 1am. I sought a $30 refund for the bus and reimbursement for the Uber. RedCoach ignored my calls but later agreed via email to refund the bus fare within a few days, denying coverage of my additional transport costs. Their response displayed a lack of responsibility and concern for passenger safety, leaving us in the dark and heat without provisions.

On Tuesday, February 22, I took the 6:25pm RedCoach bus from one city to another. It had a stop where I did not get off. I boarded with two suitcases, one large and one small. After arriving, my large suitcase was missing. No suitcases were left when everyone disembarked, suggesting theft. The suitcase contained items worth over $3000. I reported the theft at 8:54pm. Customer service has not followed up. Additionally, the bus driver assaulted me outside the airport. While waiting for instructions about my missing suitcase, I stood by the bus door. The driver tried to forcefully remove me and take my small suitcase. I managed to deescalate the situation. Customer service mentioned a bus camera, and airport cameras may corroborate my story. There were witnesses, but I didn't get their details. Summary: Date of incident: February 22, Time of first incident: ~8pm, Time of second incident: 8:50pm