NJ Transit
Reviews and Complaints

Would not accept my NJ transit bus ticket that I received from state of NJ board of social services...he said ' it is fake n he does not accept it and told me to get off the bus! He was rude, unprofessional and defame my character! I would like the NJ transit to investigate said employees behavior patterns and his infractions

Date 02-21-2024

Time 7:55 pm

Complainer - Jabir Taylor

Email: [protected]@yahoo.com

New Jersey Transit trains are not running between Western New Jersey and New York along the Morrison Essex line or Montclair boonton lines properly. For some reason overhead lines are in desperate need of rehabbing and due to a failure to maintain they have to be done during the busiest time of the commuter season inconveniencing thousands upon thousands of commuters. No approximate date for service resumption can be provided.

I live in the area of the 890 run and it hasn't been running. I saw one of the drivers for the 891 route and was informed that the busses were in Newark, NJ, they had been fixed and the company wouldn't send anyone to pick them up because they were expecting new busses to be delivered. Is this how the people riding on the 890 route are going to be treated. I went through this before and I expect to be compensated for my expenses of having to pay a cab. I am a 61year old female and never thought I would be treated like a stupid passenger

Dear Sirs,

I am the residing POA (power of attorney) for Gerard Loser. I an have called the NJ Transit Employee Benefits Department many times regarding Gerard Loser (Retired NJ Transit Bus Driver) who is collecting pension. My questions are about his life insurance - Who is the beneficiary when Gerard Loser becomes deceased. I submitted the my POA document on 8/18/23 to Benefits Department who then forwarded it to the legal department for review. I have been waiting over 38 days for to get a question answered regarding his life insurance. I cannot understand that it takes this long to get a question answered about life insurance. I would appreciate getting this expedited and resolved on behalf of Gerard Loser. Thank you.

Gm I am filing a Complaint on Bus 59 on North broad st Bus number 5620 . At approximately 7:48 a.m The female Driver was being rude and Disrespectful to my 2 Children ages 15 and 17 that boarded on the Bus to get to school today 9/21/2023 ,,, My children have School Bus Cards and she continue to ask them for Money and yelled at them when my daughter asked her what was her bus number and she told my children to get off her bus this is very unacceptable and unprofessional. My email is [protected]@gmail.com is Anyone would like to reach out to me

September13,2023 Today all I wanted was information at the gate about the train they could not give me information instead they directed me to a customer service girl in a booth that had never been there before. She looked very unapproachable. It would be great if they had more information at the gates for you. It saves us customers a lot of stress.

The absolute worst. Even if you wake up earlier on a morning and you want to make it to work on time, the transit will ensure you reach late because of some delay. Three times in a row for the week is absolutely ridiculous! They’ll have you stopped on the track for 10 minutes waiting to get to New York like Jesus Christ! You can guarantee to miss your flight with these people

On Thursday last week, I was taking the 2:25PM Train out of Newark and going to Metro Park. The train use the low platform at the south end of station. Where you have to de-board using the stairs on the train and step down to the lower platform and ten step down two stairs with no railing or help. It was difficult time go down the two wooden stairs with no handrail or help. I'm handicap in both knees and having tenderest. NJT should help me so I would not fall. Track 4 was out of service.

Driver closed the doors on me and ask me were I'm going I was going t work Sunday morning on July 16th 2023 at 10:40am and gave two dollars for ride really 1 dollar and person made a big deal and tried to have me get off the bus I was not doing anything illegal or being disrespectful.will need drivers to not pass up the bus stop when seeing people there to pick up know have t be at work laughing and then driving off I won't lose my job over this drivers need to be fired or addressed about this can't be late in the morning of walking all the time

Good afternoon, My husband and I went to the Lindenwold station to take the train to Atlantic City. The inside was closed so we had to walk around and take the tunnel to the train. Once we got up there we noticed a horrible smell. There were people inside the shelter with trash surrounding them. There were used needles and trash all over. We stood at the end far away from the people in the shelter when a woman came out of the shelter and walked passed us. She pulled down her pants and deficated behind the ticket machine. Once we arrived back from AC there were new people in the shelter shooting up. When we got downstairs there was a transit cop talking to random people but didn’t bother to go upstairs. We will never go back to that station as it’s disgusting and dangerous. Something needs to be done.

On Saturday, June 10, I was in the first car of Train 7836 that left Princeton Junction at 1:10 pm. At roughly Metropark, after having politely asked two very boistrous young women (ladies do not behave life that) and a couple to quiet down or speak softly, I asked the conductor if he would ask them to do so. He replied "This is not a quiet car." I, of course, replied that I knew it was not a quiet car. He said nothing further.

The same day, June 10, left NY Penn on Train 7875 at 8:55 pm en route to Princeton Junction. Opposite me were three loud women, each of whom put her feet on the seats. I asked the conductor if he was enforcing the rule about no feet on the seats. He said "If I did that I would be busy all night."

NJT signs say that employees strive to assure a pleasant ride. Neither conductor did nothing! Shame on you for tolerating such behavior.

Time 8:30am
5/25/23
Bus 553
Boarded at Hamilton mall
I am devastated, I can’t believe these bus drivers get away with this stuff. The lady passed my stop after I signaled the button and I told her she did but she proceeded to not let me off the bus. I work long overnight shifts I was tired and she made me walk 3/4 miles home, she was very rude and even made hateful comments on God as she says she is the devil. Somebody help me please I will be catching this bus everyday for work please help 🙏🏼🙏🏼 she can’t get away with this.

I'm complaining about the weekend 11:38 pm RVL train. I left 15 minutes early from work so I could take the 11:01 pm PATH train to the station. It was held up and I ended up at the station at around 11:40pm and the 11:38 train wasn't there. There have been multiple times the train was held back for other connecting trains, but why not for this one? There was an instance the train was held back for over 30 minutes, but it couldn't be held back for even 2? Because of that, I am to arrive home over 2 hours late.

Hi,

I want to fill a complain about an respect and rude customer services when I bought my ticket from Port Authority to NJ ( 139 bust Old Bride stop ) .

I was at 1pm at the bus station terminal and the man who was working in the middle of the three stations ( it was three offices ) was very an respectful and rude also he let me trying to explain my destination and he went to fill his cup of water when I was talking with him. I went to the next both and another nice officer help me to get my ticket.

I want to writhe this complain because he was laughing as well and I felt so embarrassed.

I asked him for his name or number authorization but he laughed and didn’t want to gime me this information and said just to to the bus you are going to loose it ( in between laughing).

Just want to let you know this issue because was very rude behavior for a person who work with customers.

I don’t used to write complains but I think I have to do it in case so I won’t happen again.

*The issue was on Sunday 26th 2023 at 1pm.

It was three NJ Both at this time and it happened in the one that was in the middle. The officer didn’t wan to give me his number or authorization number.

So on a 71 bus leaving Newark Penn Station there was a islander brown skinned driver(employee/employer) whose bus ID was 6264 that held me on the bus for 2 stops after my stop PURPOSELY after I told Him that My destination was at the zone change and that I wanted a transfer. I paid immediately And He DISRESPECTFULLY ignored me and had me standing for several stops in the other passengers way. He did that so He wouldn't have to give me the transfer. That was inconsiderate and rude and needs to be checked. This was in between 11AM to 12PM 3/3/2023

It is 5:45pm on a weekday, and I have to wait 20 MINUTES FOR A TRAIN TO MANHATTAN. 20 MINUTES. In what Bizarro World does this make ANY sense?! When I decided to take the train from Rutherford, the schedule showed a transfer at 5:26, boarding the NJCL at 5:30, getting to Penn at 5:46. Guess what happened? No one communicated with each other, because my Bergen Line train pulled into Secaucus at 5:30! I missed the connection, all because you people have never heard of a radio. I don’t want to hear any excuse about “train traffic” either, because at 5:40, and 5:52, TWO NJT trains blew past us, on the track to New York. Could have stopped. But didn’t.

Good afternoon I was at pen station waiting for the 350 bus to go to work at FedEx and the bus never came that is not right we have to go to work and this never came. It does this all the time it is always late it never comes on time. You need to do something with these bus driver if they don't want to work then let them go. Now I am late for work that is not right do something. Thank you very much.

Bus driver was asked by me if he knew how to get me to Costco at Clifton commons left me on the other side the highway where it was dangerous for me to cross was almost late for work bus driver should be addressed about this fired and investigated plus felt maybe him raciest against me leave me there that way where it was almost impossible for me to get to work also knowing he could've left me somewhere closer to Costco on Clifton this driver old black male and think maybe slow should be fired for kinda playing a joke of humiliation on me this definitely unfair and not safe transportation on drivers part maybe I could've got hit by a car.