NJ Transit
Reviews and Complaints

On July 10, about 8:30 Sunday evening, a bus, I believe bus 3424, ran a blatant red light at the intersection of Glenwood Ave and Maolis Avenue in the town of Bloomfield. I was walking my dog heading home from Watsessing Park. If I wasn’t aware, I’d be dead right now. I raised my hands in disbelief as the driver sped up to run the red light.

On Friday July 1st some time between 3 and 4 my husband and my 14 yr old daughter approached a guard at a podium at the Atlantic city bus station to ask for toilet paper and was told no. This is after taking a bus from Rio Grande that they boarded at 11am and didnt reach AC until after 2. A 3 hour bus ride from Rio Grande to AC takes over 3 hours? And there wasn't traffick. The 552 bus regularly just doesn't show because of no driver. If you are gonna make people wait at least have some damn toilet paper for people who are waitin around for hours sometimes. And then to be so rude as to deny a child toilet paper to use the bathroom is crazy. And if she wasn't being lazy then why isn't there any damn toilet paper. It winded up taking a total of 8 hours to get to Philly. The bus drivers are very rude almost always. They need some courses on how to deal with the public. No wonder people throw [censored] at them.

Yersterday, I took the bus # 88 and arrived to bus stop #21421 at 7:31 pm and the driver let me on the middle of the street... She was driving for the left side and couldn't go to the right side, and told me lady get off the bus, in the middle of the street, and the cars moved! I had to make a stop sign with my hand to be able to get to the sidewalk. I don't know is she had a bad day, but had bad attitude with me only because I told her that I get off on the next stop... And I said her one block before arrived and I press the yelow tape... Why some drivers do that, if they don't know how return to the right side!

Today,

85 no. Bus, 5875 Driver denied to accept NJ transit Light rail ticket. Even though ticket was valid for next 40 minutes.Driver said this ticket will not work in bus.

Driver didn't allow me to onboard with this ticket.

Date: June 14 2022

Time: 6:35 pm EST

Location:Bus stop at Congress street plus Palestine Ave, jersey city, NJ

Please refer the attached photo of ticket.

Ok as soon I aboard the bus he was so rude I don’t do anything wrong just get inside the bus 123 number 21163 coming from New York to Christ hospital at 12:50am on Monday 13

Why is this bus line not managed ?

No buses come on time not enough busses for the amount of people

People are standing in line for hours for a bus

This is ridiculous!

I live in the above mentioned property. Between my property and the NJ Train lines there is a huge Bush of trees that poison ivy is included. The mosquitos, ticks, bugs and poison ivy is out of control. My neighbors apartment building at 249 Court Avenue, Lyndhurst, NJ. is even worst. As much as i try to keep my yard sprayed you still can't go back there and enjoy the yard.

Please i beg you to come and clean out the 249 Court Avenue property between their yard and the train lines...I am am allergic to poison ivy and mosquitos and want to be able to enjoy my property.

I can be reached at [protected] or by email [protected]@comcast.net

I did this complain a couple years ago and NJ Transit did send someone to clean out back there but is out of control again.

please we need your help mosquitos and poison ivy will put mi in the hospital...

Yamila Pando

There is a black male bus driver that drives on the 78 route. He comes to pick me up either at 4:09pm from Metro Way and Enterprise Avenue but today (6/6/22) he came on the 3:49pm schedule which usually it’s a nice lady that is driving. I’m new to New Jersey and was unaware of how to catch the bus so I didn’t stick my hand out and he looked at me and passed me. Near my stop the driver has to turn around and pass my stop again so I was able to get on and asked what happened and he called me and idiot and said I should’ve known to put my hand out and began driving like a maniac. Now every time I run into him he rolls his eyes and mumbles under his breath. I don’t feel safe with his driving and he makes me uncomfortable and doesn’t make me even want to use NJ transit because of his bad attitude, reckless driving and insults. Please remove him from the 78 route completely as I have to take this bus every day to and from work and do not need him ruining my day or making me and other riders uncomfortable.

Hello! I’ve always lived in South Jersey, but recently moved to Galloway (near Atlantic City) to go to Stockton University. On and off campus, I’ve seen many NJ Transit bus stops, which is great! I am a big proponent of expanding accessible public transportation, so seeing it in my area is a win. But only some of the stops are actually bus stops. Many are just signs with nothing around, not even a concrete slab for passengers to stand on. If it’s rainy, passengers without umbrellas will get wet and be in mud; in the heat, there isn’t any shade to rest under while the bus comes.

Because Galloway is very car-dependent — White Horse Pike and Black Horse Pike, helloooo — people have to walk really far to get to bus stops, often not on sidewalks; people are either walking along a 4 lane road where people drive 50-70 mph or in the grass where the risk of picking up ticks is high most of the year. It would be nice for there at least to be actual bus stops with a flat surface beneath and overhead coverings. Maybe even a bus schedule posted on there, or some more sidewalk? These will also make stops more obvious, which means more safety for passengers and more people seeing where bus stops are in their area.

Since I moved to Jersey I have never experienced a treatment like this and a disrespect for the passengers of the this line.

This driver not only put his book back on the disable seating so no one seats there even when the bus is pack. This is every night.

Today I experienced something different, I didn’t wanna missed my bus so I ran up the broken escalator and got in the bus. I showing the app I told him I show you my ticket right now just let me grabbed the seat and catch my breath while others passenger in the bus. He was rude and told me I need to showing the ticket before seating. Mind you im pregnant and I mentioned I will show the ticket.

So I got off logged in and show him then he asked me to show him a gain and give me attitude.

This happen on 5/18 at 8:35-8:40 pm

167T bus 211170

On top of that he gets off the wrong exit and don’t even communicate with the passengers.

I called about a schedule and one representative hung up and the 2nd one told me the busses ain't go to that transit in which someone told me earlier they did

I always have a monthly bus pass in my phone. Because the internet doesn’t work sometimes in places at Port Authority, I sometimes can’t pull up my pass until we are away from Port Authority. On May 1at 6:05 PM, I tried to board bus route 123( 5807) to Jersey City through Palisade Avenue. The bus driver was combative from the get go. I tried to explain I would be happy to show him the pass as soon as I had internet. Instead of letting me on, he argued and said that we were supposed to have it pulled up by the time we get on the bus. I am aware of that, but sometimes there are problems with the internet. He is the first bus driver ever to argue with me. All the other drivers say no problem and I always go back and show them my pass. I think it’s extremely unprofessional to buy a monthly pass and then not be able to use it, because of something that has nothing to do with me, poor Internet connection. So please talk to the drivers and tell them to be a little more understanding when our passes are not working. Apparently he also shut the door on another customer‘s face when she couldn’t show her pass either because of the Internet. Both she and I ended up taking the next bus. But he should not be talking or treating customers in that manner, and needs to back off on the power trip.

Thank you

I wrote to the company they replied I replied never heard back as of yet, I have not taken the bus in years so I wasn't sure how much it was, now I know as I did an itninerary, I got on the bus with my son and put 5 dollars in the machine, I saw it added to 3.50 I waited for my change, he said no it's 5.00 , I said for 20 blocks it's 5 dollars? He said yes I then came back and did the itenerary to see how much it was and it's 1.60 a person for the route I was taking. It isn't alot of money it's the principal of taking advantage of people that have no clue

Bus driver had her backpack on the front seat, not letting anyone sit there, including an elderly woman who had a cart. The seat was marked as priority seating for disabled or elderly and the bus driver had no right to exclude anyone from taking that seat, especially as the bus was filling up during the rush hour. This occurred on the NJT #171 bus leaving from GWB, platform 12 at 4:10pm on 4/12/22.

The bus driver stopped several times! She was rude and said she wouldn’t take my bus ticket and I had clearly bought two of them on my phone through the app she thought I was using the same ticket but instead of asking me to see the two tickets she said she would not take it. Which then I became very upset and Aggravated. I ride the bus every day and today was the worse day ever riding on the bus! I did not feel safe with her driving. She embarrassed people getting on the bus but most of all she kept stopping the bus so I was late to work because of her actions. She told people they needed a mask and couldn’t wear a Bandanna for a mask and I was wearing a bandanna but she didn’t say anything to me about it. I felt she looked for reason to stop the bus, she looked for reason to say stuff to other people. She was very chaotic and unprofessional. Showed horrible customer service skills. My name is Felicia Santiago I have a account on the NJ Transit app. My number is [protected]. The bus number was 6230 and it was the 509 bus going to Atlantic City. The time was around 2:30.

Bus #5873

Time: 3:54 PM

Location: Journal Square, Jersey City

Bus driver is yelling at people for no good reason. Yelled at the top of her lungs just because I asked what bus number it was since there was no number above the windshield. Very rude in general, doesn’t know how to speak without yelling. Doesn’t need to be fired just needs to be told how to do her job correctly.

The highway for Burlington N.J. to Edgewater Park N.J.. Traffic lites covered over for 6 months. Barrels in third lane making traffic back for miles from 7to9 am 4to7 pm. No one has been on this for 6 months Handycap sidewalks not finish. You go from one thing to another, Not one thing is ever finish. Lets finish one job at a time, Please write back to when these jobs will be completed.

Hi,

Around 4:02 pm on March 18, 2022 my friend and I almost got killed by a bus my Lincoln Tunnel. The bus driver was extremely aggressive and cut us in our lane to the tunnel. License plate is 0XZ5334 (bus code/number 5231).

Best,

Elena Sitnikova

This evening I was waiting for the 70 bus in Penn station at bus terminal 2B the bus was supposed too arrive at 9:00 pm However the bus driver didn’t start the route until 9:15 pm . As a result I was late for work . He was either sleeping or distracted from his duties. The bus number is 6338. 70! Bus line headed too summit.

The driver saw me exting and I said you're closing the door while I'm exting and I turned around she had this stupid malicious smile on her face.