Indian Railways
Reviews and Complaints

We were shown the menu, but we didn't get the food according to that. Instead of Zeera rice or rice pulao but they gave us simple rice. And instead of 60 gram chicken they are gave us a single small piece of chicken. When i asked them, they shouted and prompted that ask some other man and went off. Since then O didn't get any update regarding the issue. My berth is B2 39, Sealdah Bikaner Duranto, 06/04/2023.

Hello,

I am having an issue with the conductor who had got on the train at Itarsi. This conductor came in and put all the seats down and placed all his equipment here. He didn't leave room for me to sit and he had handled my luggage and other items without my consent.

When I moved his items to sit. He got very upset and started a verbal fight on the train. After I placed his bag down to sit on the seat, he got further upset and kept provoking me.

He even went as far as staring at me for minutes, trying to make this fight bigger. He started to insult me to other travellers and was provoking me further.

I eventually told him he was right and that I was wrong to get him to leave me alone.

This kind of behaviour in unacceptable. Just because he is a conductor , does not mean he can do whatever he pleases.

A public servant should serve the public. Not cause problems for the public.

Now I am stuck in this train with this person for 2 days.

This happened on train 12628 in coach A1. At 9 am on the 12th of October,2022.

Vande Bharat 22440

Excellent on ALL FRONTS

Except too much noise in the compartment from:

1) people speaking on speaker on their phone

2) watching videos and playing games on speaker on their phones

3) people speaking very loudly

4) parents not controlling their screaming children and children blowing whistles

There are laws in place. Please have it announced on the PA system every hour like on the metro🙏🏻

Sir,

My son, Maj Savyasachi Sathe of Rajputana Rifles, Indian Army was to report on 09 Jun for his deployment in Sikkin, China border. He travelled by Purvottar Sampark Kranti Exp 22450 on 08 Jun and reached NJP on 09 Jun for his further movement. He had booked 2 luggage articles (1 Army Regulation steel trunk and a large suitcase) containing all his uniforms etc along with high altitude and cold weather kit. Unfortunately, the booked luggage has so far not reached and he has to move to the forward post without his kits.

LT No of the parcel is A-9511408.

Pictures of the RR, luggage tag and his ticket are attached for reference. His mobile number is also inscribed on the RR. The number is [protected].

Earnestly request you to resolve the issue at the earliest so that he can have his essential kits at his post.

Sincerely, Ravindra Sathe.

Hi. Fare from Nizamabad junction to karimnagar is Rs. 35 as per the IRCTC website however, ticket was issued at a fare of Rs. 65 at Nizamabad junction station. May I know what is the reason for this mismatch in ticket fares?

I have observed the similar situation in ticket prices from nizamabad junction to secunderabad junction and kadheguda junction.

Requesting IRCTC to take necessary measures to counter this issue!

Railway track near Kanjurmarg Station - Mumbai CR suburban.

The Northbound Main line Track, (abut 300m north from station) makes extremely loud rattling noise whenever a train passes. May be there is some un healthy joint, which apart from disturbing noise, must be damaging the train undercarriage. Please look into it. The other tracks make a normal noise as expected.
I am attaching google map of the region with the probable location highlighted

Dear sir, I was travelling with my mom from gorakhpur to rudrapur. When I reached at rudrapur city railway station I found that some railway police officers arrested my father and driver who came to receive me and my mother
Those police officers cheated my father as when they first came to railway station he did'nt knew about taking station entry ticket and came inside as 2 weeks before when my father came to send us off even when there were police officer at station they did'nt ask for station ticket but now those police officers were there today they told my father that station ticket was not available at time for now he can come inside and they will provide him the station ticket but after they came inside after a while they just arrested him to show that they can bring money out of innocent people. When my father spoke to give his points on the matter he spoke calmly but the police officer was so bat and was misbehaving and raising his voice against us. When my father was calling his relative so that they can take us to home as they were not leaving him. Those police officers threatened him and said falsly that he is trying to become a politician even though he was not. After a while they said after all this that they can leave my father as they thought if he would stay here they will not get any money from anyone there they arrested. But our driver was not released. Even now he has not been released though other people who were there have been released. And now when our relative went there now those police officer are saying that they will not release him and will charge wrong case against him to get more money out of this.

complaint letter date : 23-04-2021
irctc time: 10am
namaskaram sir iam s.Suresh from kakinada sir nenu yester day 22-04-2021 samarlakota railway bstation lo bike transport book chesanu sir samarlakota to chirala ku transport book chesa this my prr number [protected] nenu chala jagrathag na bike ni transport veincha akkada samarlakota lo ikkada chirala ela unload chestharo emo ani bhayam ninna night 10 pm ki renugunta trian ravakamundhey ikkadaku vacha and akkada staff tho matladi idhi na kotha bike jagrathaga unload chaimani cheppa but vallu drink chesi unnaru akkada nenu undagane na bike ki gattiga hard behave chesi bike lagesaru bike front support case virigindhi nenu adigithey me bike kadu annaru idhikakunda 200 rs demand chesaru na bike ki total ga scraches paddayi 3000 rupees avutundhi annaru show room who is responcebility iam facing very bad railway transport service is alocholic staff to worrest service ..
Your faithfully
(s.Suresh)
ph [protected]

Jaunpur District has 5 Million Population 2 MPs 9 MLAs Historical Monument Sites Etc Then Why 40 Up/Dn Trains Skip Stop in Jaunpur City? Its Totally unfair for 90%Hindu of Jaunpur.
Hindutva Ideology Leader do massive protest against this train stoppage.
Please request to provide maximum train stoppage at "Jaunpur City" station as soon as possible instantly.
Thanks

Dear sir,

On last year(12th November 2018) I requested for giveing facility of hospitality to all passengers. But still it is not adopted to our railway system.

Please adopt this facility to our railway and make proud about INDIAN RAILWAY.

Complaint No.: W/NR/DLI/[protected]
(I HAD GOT REPLY FOR ABOVE COMPLAINT NO.)

Thank You

Regards
Praveen Kumar R
Mysuru

Respected sir,
Gudivada(GDV near station from BZA) station is daily faces troubles. Because of here number of trains increases like normal rake or goods rake stop and facing maintenance troubles like brake bind or wheel smoke. And also diverted trains water filling troubles. Goods rakes also facing grate troubles like brake-fail spring broken smoke or fire troubles. So we are requesting please provide TXR rolling point here.

Thanking you sir

Dear Team Me and my brother was traveling in kafiyat express 12225 on date 27 july 2019 in second AC, our train pnr was 2527359936
But due to the irresponsible staff in 12225 train coach some one has stolen my hand beg in which gold ring, cash, wrist watch, mo ph were carry.
And its a shocking that mobile is ringing and mo location showing tundla up but no one the GRP member has been ready to taken the responsibility of searching my missing beg and mo ph 82992 59813.
our train pnr was 2527359936
missing mo no 82992 59813
Thank you
Shweta
[protected]

The refund rules for tdr filing in case of train late by more than 3 hours and passenger not travelled is prejudicial to the interest of customer. The rule states that - "tdr shall be filed before the actual departure of the train for availing full refund". However, in the above case, the customer is already in a state of panic to arrange for alternative mode of transport and it's unfair to expect from the customer to file tdr before the actual departure of the train to get full refund. Clearly this rule is made to save irctc from refunding customer's hard earned money even if no service has been provided to the customer and that too when the fault is of indian railway.

My Sister was travelling in Indore - Pune express on 22nd May, 2018 in 2-tier AC. Seat details are as below:
PNR: 8705794845
Train:-19312
CoachNo/Berth No. - A1/21
The attendants present there made her feel uncomfortable by their vulgar comments.
She became very afraid. At night around 9 pm when she went to wash her hands 4-5 attendants where sitting beside gate and they started singing very vulgar songs and they were all glaring her. She was so afraid that she went inside and have not even used washroom in emergency and have not even slept whole night.
This experience leaves us very afraid. By Gods sake nothing happened to her, but if same behavior of the attendants/same attendants remains anything can happen to the ladies travelling alone.
We try to take tickets in AC bogies so that we feel a bit safe there, but such people make it unsafe and very weird situations.
Pleas take necessary action to strictly punish these guys and request you to kindly provide some medium so that anyone who is feeling unsecured by any means can immediately call for help and report their complaint.

I had tickets booked in Pooja express/12414 for 14th October and saw update that train was late by 3 hours which later got cancelled and so I cancelled my ticket to file a TDR but neither I am getting option to file a TDR nor received any refunds.

Below are my ticket details

Transaction ID: [protected] PNR No [protected] Train No./Name: 12414 / JAMMU AII EXP
Date of Journey: 14-Oct-2017 Date Of Boarding: 14-Oct-2017 Class: THIRD AC (3A)
From: GURGAON (GGN) To: JAIPUR (JP) Boarding: GURGAON (GGN)
Resv Upto: JAIPUR (JP) Quota: GENERAL (GN) Ticket Type: E-ticket
Insurance (No of Psgn) : 2 Insurance Company : Shriram General Insurance Travel Insurance Premium : 0.0
Policy Issue Date : 11-Sep-2017 10:57:00 AM Travel Insurance Opt : Yes

Sir, Whenever my cousin visit the railway ticket booking counter for reservation, the officer who is incharge over the counter is behaving rudely and objecting my reservation particularly at tatkal timing. more over he is enquiring about her personals with other persons who attend their for the service. This is completely unfair.

kindly enquire about the matter and take necessary action regarding this issue.
ticket counter : simhachalam, visakhapaatnam, andhra pradesh - 530028

ph:[protected]
jakriya

I booked ticket for Lucknow Howrah PNR NO. [protected] and payment of Rs. 5060/- done by my . I submitted request for journey date extension but Indian Railway staff denied for extend date of journey and cancelled the ticket on 08th April, 2017 but electronic refund could not completed till date. Details are as below:
1. Ticket Cancelled at City station, Lucknow on 08/04/2017
2. Date of journey 22/05/2017
3. PNR NO. [protected]
4. TRAIN NO. 12370
5. Cancelled ticket no. [protected]
6. Amount to be transferred Rs. 5060/-
7.SBI card no. [protected]

Kindly do the needful towards refund at the earliest.

Dear sir
1. I am Colonel Ajay kumar Sinha, an Army officer. I am presently posted as Commanding Officer of 10 Bengal battallion NCC at Kumarpur, GT Road, Asansol, West Bengal. My contact no is- [protected] and [protected]. I had gone to Purnea, Bihar to attend my father-in-laws first death anniversary which was on 17 May.

2. On 18 May 17 I was returning from Katihar junction to Sealdah by Hatte Bazar express. I was travelling in 3 AC, coach no B1, seat no-41.My PNR no was-[protected].

3. At around 2345h after train left Malda station I put my mobile phone ( i phone 6, 16 GB, silver body with black body cover, IMEI/ MEID no-[protected]) on charge and went to sleep. At around 0400h, I checked for my phone and found it to be missing. After detailed search when I couldn't find my phone, at around 0420h I reported the matter to coach attendent. He asked me to report the matter to RPF sub inspector who was sleeping nearby. I woke him up and reported the matter. He said OK and went off to sleep. After 15 minutes I again woke him up. He didn't even bother to get up and told me that he will inform GRPF in the morning. I introduced myself, showed him my Identity card and requested him to atleast carry out prelimnary investigation but he refused to move. I kept approaching the attendant and RPF sub inspector every 15 minute but both took no action. Finally I asked for the TT. To my surprise he also didn't even bother to get up and asked me to report the matter to RPF person on duty. I told him that he was not taking any action but he expressed his helplessness and asked me to lodge a complaint with GRPF on reaching Sealdah station.I asked him to give me the complaint book. He told me that it was useless and I should approach GRPF. On my insistence he reluctantly gave me the complaint book. I registered the complaint at 0540h in the complaint book. Complaint book serial no is-728023. After giving me a copy of complaint TT went off to sleep again. Thus, inspite of repeated requests no attempt was made by attendant or RPF sub inspector or TT of B1 coach to search for the phone.
4. On getting down at Sealdah station, I lodged a complaint with GRPS. G.D.E no is 1499.
5. Had any of the railway personel of B1 coach made any attempt to look for the phone, I am sure it could have been traced because there was no major station or stoppage till Bandel which the train reached at 0615h.Secondly, phone was switched on and was active between 0617h and 0627h. That means some body got down at Bandel with the phone. On tracker also last location of phone is shown between bandel and Burdwan.
6. Such inaction by railway personal on duty speaks very poor about the organisation and its security measures. It also strengthens the suspicion about their role and involvement in these organised theftsof passengers belongings.
7. In view of the above you are requested to take appropriate action against the errant officials and direct the concerned personel to help trace the phone.
Thanking you
Yours faithfully
Col AK Sinha

Dear sir/madam

I have booked a parcel from Valsad to Bhubaneswar with the PRR NO [protected] on 16 dec 2015. Till i have not received the parcel. I went to parcel office several time by taking my parcel bill and valid id proofs and id proofs. But the names mentioned the bill is differ due to which he denied to give the parcel. After as per the suggestion i provided the documents. but still he is not giving my parcel . he told that i have get an authorization from the parcel officer of Valsad. but the parcel officer of Valsad told that there is no need of any authorization. and told that i can provide the original parcel bill and valid id proof. but here at Bhubaneswar not accepting my bill and my id proof. please provide any solution for getting my parcel.

M: [protected]

I have travelled on 12 th of July 2014 in Sampark Kranti express (train no. 12649) from Bangalore to New Delhi in Coach B3, seat no 25 & 27, PNR [protected] which is a AC Sleeper coach. I found hundreds of cockroaches and bed bugs, throughout the compartment. I hope it is Indian railways duty to clear all the insects in the compartment. May i request you to kindly do the needful to keep the all indian railways compartments neat and clean. Provide the passengers a comfortable journey.