Greyhound Lines review: Negligent bus driver, clueless greyhound bus station staff, & wrongful separation/ mishandled/lost personal property (luggage, etc.)

Negligent driver ( Bus #8106 - Greyhound Route 1210) left two passengers wrongfully stranded in Holbrook,AZ (Circle K food break stop) on Dec. 24, 2023 around 3:15 a.m. The driver failed (upon starting his shift in Albuquerque, NM) to follow Greyhound/FLIXbus protocol, take a headcount, or even provide intro. remarks about anything when we reboarded bus (headed to Los Angeles, CA destination) on Dec. 23, 2023 after 11 p.m. That's last time I saw my suitcase placed in undercarriage baggage compartment of (Bus #8106 ?) and knew that when we stopped at Phoenix Bus Station, all belongings and passengers were to be off the bus for routine servicing. James & I were sitting on either side of aisle in the first two rows! Outrageous! Bus driver was first off bus and beelined to Men's restroom where James said driver spent long time because he had been waiting next in line, but driver just scowled and went outside to drive away. At about same time, another Greyhound bus made same stop (failed to change marquee - Los Angeles, CA) but was really from opposite direction headed east to ABQ. Crowded and busy within very small Circle K. Using my cell phone because James left his plugged in in bus, we had to re-book on the next bus going to Phoenix from ABQ and make sure we had a seat. He was going on to L.A. and I was staying in AZ. So Greyhound knew we were on our way to catch up with our belongings and all of our personal property (both undercarriage items and onboard in overhead storage compartment) should have been taken off bus in Phoenix Bus Station, locked in Baggage Claim Room, for us to be reunited with, so we could complete our respective travel itinerary. I was on that next bus from Holbrook to Phoenix; we promptly arrived and when security agent escorted me to bus gates (James spotted Bus #8106 still parked at gate when we pulled up to the gates) the bus had evidently just driven off somewhere so all we could do was check in the secured Baggage Claim Room and why wasn't my suitcase, backpack, coat, etc. not in there! Security agent and Greyhound ticket counter staff instructed me to go online to complete the "Lost Baggage ' form for submission in order to find my belongings. My family had arrived to pick me up, so I had to leave the station with nothing! Submitted two Lost Baggage forms to cover both undercarriage and onboard overhead compartment items that day, have been following up frequently, yet still to this day, at least 3 wks. later, Greyhound has not even replied to my email at all. Ck'd back at Phoenix Bus Station Baggage Claim Room before flying home and was told by Greyhound staff that they (per FLIXbus instructions) sent anything to Dallas TX warehouse/terminal after 7days. Why was I not contacted? They used to keep lost items for 30 days at local station. None of the Greyhound staff seem to know how to contact Dallas terminal Lost and Found department or even tell me how lost luggage is sent on to Dallas. Why do they have passengers call the "800" customer service number when all that is for -strictly tickets or rebooking travel. It doesn't make sense! There's been so much negligence and simply failure by Greyhound employees to use common sense or basic service practices in handling situations where it was not the passengers fault to be separated from their personal belongings because every time on any bus I was told to take everything (onboard and undercarriage) with me, be reboarded if continuing same route, security and maintenance techs came on bus to check for items forgotten or dropped.

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