Greyhound Lines
Reviews and Complaints

Good afternoon,

I reach out to greyhound today 7/13/18 in order to get assistance to correct information on tickets that I bought online, I gave the confirmation #[protected]. Explained that there was a mistake on the ticket, the departure indicated, leaving from Atlantic City to NYC on 7/23/18 and returning from NYC to Atlantic City on 7/26/18. I live in NYC, therefore, my departure should be leaving from NYC to Atlantic City on 7/23/18 and returning from Atlantic City to NYC on 7/26/18. In speaking to customer service was a horrible experience. They refused to making the changes stating that the ticket was non-refundable and that I needed to go buy a new ticket for my departure, because they could do anything about it, because it was policy. They could only make changes to the return date. I explanned that I wasn't lookin for a refund or canceling the ticket, but only to make the correction indicated above. They would not help even though I contacted them I'mmediately afternoon noticing the discrepancy on the ticket. They want me to take a lost. They in return do not loose anything, because they already have my money and they can fil that vacant seat and get more money. Dealing with Greyhound was one of my worst experience. For them to be in the business of working with people they really do a terrible job at it.

If this is policy, then this is theft on a grand scale and I will be writing a complaint to the Better Business Bureau. This policy if in fact is true, is designed to ripoff the customer so that Greyhound can benefit. If you need for information you can email me at [protected]@aol.com or call [protected] (Ezequiel)

Whe are very not satisfied with the service the bathroom is not condition to use very bad service Nex time try to have another bus with a clean bathroom the bathroom smelled very bad. This is the first time I see a bus where is the service was not good at all the other buses where fine but the bus to head to Boston was very bad service next time try to have another bus thanks Juan Zuluaga

I initiated a 7 piece shipment from Milwaukee, Wisconsin on 6/8/18.

As of 7/11/18, I have only received 3 of 7 packages.

I have communicated with Greyhound customer services teams 18 times over the last 33 days. No agent has been able to help me. Or tell me where my packages are. Or when they will be delivered.

I want this situation resolved immediately. I want a call back. And I want answers on where and when my packages will be delivered. THEN, we can discuss a refund.

I will escalate further if I do not get a timely response.

Nick Johnstone
[protected]
[protected]@icloud.com

I was traveling with my 13 year old son aboard Greyhound from Toronto to Washington, DC aboard Greyhound Bus # 60682 when I had an unbelievable encounter with a Greyhound Bus Driver named Mr. Victor Porter who is based out of Baltimore. I had a severe foot injury (due to a severe outbreak of gout) and requested permission from the bus driver to stay aboard the bus while the bus was parked for a short layover in Pittsburgh. Instead of hearing out the cause of my reluctance to disembark from the bus, Mr. Victor Porter asked me very rudely and aggressively to disembark from the bus. When I was off the bus (as he had instructed), Mr. Victor Porter told me that I would not be allowed to proceed to Washington, DC (on "his bus"). I had to wait another 3 hours in Pittsburgh (with a very bad foot and a sleepy & tired child) before I was allowed to board another bus and proceed to my destination. I could not believe that after acquiescing to his demand, I was still being kicked off of "his bus." This was the first and last time I will ever travel on Greyhound. I believe that drivers such as Mr. Victor Porter do irreperable damage to the reputation and profitability of firms such as Greyhound which are supposed to be in the business of serving their clients (not brutalizing and intimidating them).

The case number I am referencing is 169410. My daughter, Reagan Rhodes, and her boyfriend Brad VanBelzen, traveled from Grand Rapids, Michigan to Dallas, Texas in early May. On their return trip, a multi-vehicle accident led the Greyhound bus driver to take several side roads in order to arrive in Memphis. The delay of the accident caused my daughter and her boyfriend to miss their connecting bus to Nashville/Chicago/then home. After several attempts to get a driver (the first one called in, the second one got into a fight with a passenger and was fired) and after spending the night in the Memphis Greyhound bus terminal, a driver finally arrived. She refused to let my daughter and her boyfriend on the bus, stating "their tickets had already been scanned." A Greyhound employee tried to explain the situation but the bus driver was rude, gave them all a hard time about them getting on the bus, and finally told them she could only guarantee them a ride to Nashville. Not much help when they live in Grand Rapids. After being stranded for 24 hours in Memphis and NO HELP from Greyhound to get them home, my husband and I paid nearly $900.00 to get my daughter and her boyfriend flights home. This was how I spent my Mother's Day. My daughter has called countless times to check on her refund and is given the runaround. I called several weeks ago, was provided with the case number mentioned above (169410) and was told she would receive a call within 3-5 business days. SHE HAD HEARD NOTHING from Greyhound. She tried calling earlier this week and was told the refund was "still processing". I tried calling today and they refused to speak to me because she was at work. My patience is done. This has been ongoing for nearly 2 MONTHS. I demand a refund for her entire trip and demand that her boyfriend be refunded the same. I also demand compensation for the flight we had to get for them because Greyhound dropped the ball and left them stranded in Memphis. They are 19 years old, could not rent a car, and my husband and I were not in a position (we work) to drive the 10+ hours to pick them up because Greyhound was incapable of getting them home. Please contact me at [protected] or via email at [protected]@gmail.com ASAP regarding what you are going to do to rectify this terrible experience. If you must contact Reagan, her number is [protected]. Contact her ASAP. This is beyond ridiculous at this point.

Thank you,

Samantha Cairns
(Reagan's mom)

The driver is black I am white. There has been a black lady yelling and screaming at everyone since the trip started in Tampa, FL. She was complaining that someone was rubbing on her. A white lady accidentally brushed against her with her bag in the dark. I asked her if she had just gotten out of prison. The driver went off on me and threatened to put me ( a combat rescue vet on Independence day) off at Tifton, Ga. I am going to Spokane, Wa. I have severe ptsd and I was going across the street to get a Dr. Pepper and to get away from these people for a minute. He said that someone had pointed me out as the person he bought a beer for. He made me pour out my Dr. Pepper. To see if it had beer in it. He went back to the bus and came back and said the same thing again and that the reason I wanted to cross the street to the other store was to get beer. I asked him to smell my cup. He refused and said he was going to call the police. I said fine call them.i have never been so insulted. The driver started in Orlando on 07/04/2018. And drove to Atlanta. I expect an apology and a refund of my ticket price. $253.

The grayhound bus on july 3 2018 had no air conditioning and leaking water from vents the bus driver was told and he was so rude and nasty he did not care about us at all I faced migraines and was getting sick from the heat I have video to prove this torture. The water from the vent was dripping on my left shoulders the whole bus ride after the ride I began to feel pain on my left shoulder

Horrible company. Terrible customer service. Inputted a promo code upon booking a trip and although accepted, it did not apply to my purchase once booked. So, either fake promo codes are being advertised via email or their "new" website design is faulty. Either way, save yourself the hassle and book with Megabus or another bus company that actually honors thier advertisements and puts the customer first.

To Whom it Should Concern:

I booked round trip transportation on Greyhound from Laredo, Texas to El Paso, Texas. The bus was supposed to leave Laredo at 5:20 p.m. on June 11. Instead, the driver pulled into the station, left all his passengers on the bus (and those of us needing to board at the station) waiting while he went to find a place to sleep. (This tells me that Greyhound pushes their drivers to work past their limit.) Since Greyhound doesn't assign seats like every other bus I've ever ridden, the passengers stood in line for over an hour wondering what the holdup was. A man in line next to me said he has been riding Greyhound for twenty years and he leaves one day early because Greyhound is "never on time". When I asked him why he continues to ride Greyhound when they're so unreliable, he said, there's no other choice. That says it all!

How does a bus company stay in business for over a hundred years if they are unable to provide timely transportation for its customers? Answer: they have no competition, therefore, customer service is not a priority. Here's the proof.

After an hour of waiting for a driver, I went to the front desk to ask what the problem was, where Francisco and Michael were on duty. That's when I learned they had no driver. I explained that I had booked a trip to El Paso, not San Antonio. In fact, I didn't know I was going to San Antonio until the itinerary was handed to me at the Laredo station. Since there was no driver, I was going to miss my 7:45 p.m. connection to El Paso - and I had to be at the Mexican consulate office at 8:00 a.m. to apply for my resident visa the next morning. My return Greyhound bus was leaving the following afternoon, so I couldn't miss this appointment. Additionally, I'd already booked my tickets back to Mexico (on Greyhound and two other bus companies in Mexico). And since, I never asked to go to San Antonio (via a missing driver, no less), it was their responsibility to solve this problem. Francisco replied, "It's not my fault; it's Greyhound's fault!" This failure to apologize and accept responsibility for poor service, I was to learn, is standard procedure at Greyhound. Since these two employees couldn't think of a solution, I then supplied them with one. I asked them to find me alternative transportation to El Paso. I don't have a smart phone, so I asked them to make the arrangements. That's when they lied to me. Francisco and Michael got on the phone and pretended to call other bus stations to get me to El Paso. They said all the other companies left at 1:00 p.m. the next day, which I later discovered was untrue. Then, Francisco said a driver was on the way and would arrive in twenty minutes. Another lie. An hour passed. We finally left the station at 7:10 p.m. - two hours behind schedule.

I have to wonder how a hundred-year-old bus company fails to have a contingency plan for awol drivers. Surely, similar incidents have occurred at Greyhound within the past century. And knowing its history of unreliable transport, why does Greyhound schedule my departure from San Antonio just thirty-five minutes after its scheduled arrival? Any fool would know that's setting yourself up for failure.

Things only got worse at the San Antonio station. When I arrived, I immediately approached a man in uniform and explained my dilemma. He said to have a seat and that he would call a supervisor. Thirty minutes later, no one came. So, I went to the counter where three people were working. I asked to speak to a supervisor, but no one claimed to be one. I started to explain what happened when one Greyhound employee started shouting over me. She didn't listen to one word I said. Instead she kept yelling, "Tell it to them; tell it to them!" She pointed to the three people in line. I asked if she was a supervisor and she said she was. She said her name was Tonisha. Like with Francisco and Michael, I had to suggest a solution; she was too busy yelling at me to use her head. I pointed out that there were two computers and three workers, so why didn't those two serve the three people in line while she took care of me? She agreed and booked me for the first bus out the next morning. However, when I explained that I hadn't slept much on the bus the previous night and there was no place to sleep in the station, she immediately said that Greyhound would not pay for a hotel. Consequently, I stayed up the entire night. Every Greyhound customer I spoke to was in a similar predicament. One man had been delayed two days because of Greyhounds incompetency!

Instead of arriving in El Paso at 6:00 a.m., on June 11th, I was scheduled to leave San Antonio at 6:45 a.m. and arrive in El Paso at 4:10 p.m. Because of Greyhound, I would miss my appointment at the consulate's office. At that point, I could only hope and pray that the consulate would take me the next day and process my visa before I had to catch my bus home at 6:45 p.m on the 12th. The stress and lack of sleep was killing me.

Could things get any worse? Yes.

The next day, before my bus leaving San Antonio was to arrive at the station, the electronic board showed my bus # 9407 was delayed. In less than an hour, the time of departure went from 10:42 to 11:03 to 11:29 to 11:40 a.m. That's when I approached the desk. A young man named Alfredo was the sole attendant. I pointed out the delays on the board and told him there were two other buses going to El Paso. He told me to ignore the electronic board because it was always wrong. I asked him why display a board if it gave the wrong information? He didn't have an answer, but he replied in a very condescending manner. He insisted that I had read the board wrong (which he had just said displayed inaccurate information). Then he showed me the schedules on his computer screen, again insisting that I was wrong. When I asked him to stop talking to me (a woman of nearly sixty years) like a child, this twenty-something boy replied, "You're acting like a child." I was flabbergasted! Is this how Greyhound teaches their employees to address customers?

As if things weren't bad enough, the bus that Alfredo said would be substituted for mine was #60405. It turned out that Alfredo had given me the wrong information. The correct substitution was #60403. Bus #60405 was going to Monterrey. If I'd listened to Alfredo, I would've gone to the wrong city!

I wish I could say that things got better on my return trip home to Mexico. But my next encounter with the San Antonio station was the most traumatic ordeal of all. The only saving grace was that Tonisha had given me priority boarding to make up for the 12-hour delay in my travel itinerary. Even so, on the last leg of my return trip, I was treated unbelievably horrible. Here's what happened. When my bus arrived at the San Antonio station, the supervisor instructed me to go board the first bus in line. When I got to the platform, I saw two lines of buses, so I asked the driver if this was the bus to Laredo. He then pointed his finger over my head and yelled three times, "Get back inside; get back inside; get back inside!" I was shocked! I told the driver that I had priority boarding and that the man inside had told me to come to the bus. He yelled at me again, saying that he was the driver and he wasn't ready. By this time, the rest of the passengers had come to the platform. I was shaking and nauseous. I later threw up in the bathroom. No one should be treated this way.

After I was seated, the driver (in order to cover his inexcusable behavior) called the supervisor to my seat. I explained how the driver yelled at me for following his instructions, to which the driver said that he had asked me to please go inside the station. I reiterated that the driver never said please and yelled at me. The supervisor replied that he would "handle it". No one apologized.

After this experience, I would have to be crazy to ever put my welfare in the hands of Greyhound again. I was shattered by this experience - round trip. Knowing that I paid good money only for Greyhound to repeatedly abuse me adds insult to injury. If you have any honor as a hundred-year-old company, the least you can do is refund the money I paid: $147. Since I requested transportation to El Paso -- not San Antonio -- you owe me. This amount feels like a pittance in compared with the anguish I have suffered during my four-day ordeal with Greyhound. You should be ashamed. I deserve an apology for what I went through.

Our bus driver was rude and gave everyone a nasty attitude upon checking in. Everyone was waiting to put their luggage under the bus because no one was present to do so, and the bus driver comes out and goes "Well what's everybody just standing around for? Get on the bus." In a very nasty tone of voice. When we explained why we were waiting she was like "Just leave your stuff here, somebody will get it, " in an equally rude tone of voice. Additionally, we were told that we needed luggage tags and when I went to go get one the guy shook his head and rolled his eyes at me. I mean I get why these people are so rude, they're grown adults and work for greyhound of all places lol. But just because they hate their lives doesn't mean they should be able to take it out on the customers. I will not be riding Greyhound again.

Being held up for 13 hours and breaking down 3 times my mother in law is an elderly woman with physical ailments and she had to sit on the concrete for hours. The driver was very rude and disrespectful and this was the first time she ever rode greyhound before and she is so unhappy with the service that was provided that she will never ride greyhound again. I am respectfully asking for a full refund on my ticket please and thank you. Hopefully this matter can be resolved in a timely fashion, God bless us all

I was travelling to New york from boston with greyhound.Driver was careless and he was constantly accelerating and braking.because of a sudden brake a passenger fell on my foot my foot is hurt.I and my family had a real bad travel. 18/06 12pm i have 3 tickets from newyork to washington DC. I want them refunded to my credit card.the names are: senel depecik, bora depecik, meral adaoglu.

Hope you are doing well.
This is to inform you regarding our journey that I and my wife were traveling from Dallas to Huston dated June 7th, 2018, Thursday with confirmation number: [protected].
We are very sorry, but the journey was terrific for us. A bus was around 1 hr. late and was in a very bad condition and it was badly smelling. We found two rates in a bus and they thoroughly made our journey disappointed. This was my third time in which bus was late.
After we end our journey we suddenly went to a customer service desk and we complain about the same through a complaint letter.
Please find attached our complaint copy which we have submitted at the Huston customer service desk.
Next day my wife also got sick. We are sorry to say that the service which you have provided was not satisfactory at all.
I request you to come up with the solution for us and we want our money back.
Trip total amount $ 51.00
Confirmation Number: [protected]
And we hope that in future we will not get any such issues for which we are paying. And we expect good services in future.
We are looking forward to hear from you and waiting for the positive reply.

Thank You.
Ashok Dodiya

My husband and I traveled from Baltimore to Richmond yesterday. The bus was approx 1 hr late departing. Approx 32 miles outside of Richmond, the bus started turning off every mile or so - at least 10 times. Strong smell of diesel fumes inside the FILTHY bus. The bus wasn't roadworthy. Things protruded from the dirty seat. The lady taking tickets for the 2nd bus that I changed to in Richmond was very rude.

I have never been so disgusted with a company in my life.

Not only are your buses, and stations nasty and filthy. Your employees are rude and nasty to customers. The driver that took us from Richmond, Virginia to New York, NY is a [censored]. I asked a simple question if this was the bus taking us to NY and he went off about being a vet and serving his country and saying that I never served my country and he gets paid once a month and he has some words for Donald Trump. What the hell does any of this have to do with the question I asked. All the drivers yell and [censored] at the people that pay their salaries.

Your company is no good you need to be closed down and get off the streets for good. You are of no service to anyone. This bus line has gone down hill so badly. Nasty bunch of people. Every bus driver has a crappy, nasty, attitude and they don't deserve to work.

My trip started from mcallen tx delays started in San Antonio with 30min then another 1hr and a half in Dallas. Then your bus stalled on the highway in Oklahoma with no warnings as per driver. State troopers were able to locate us after 1hr or so remind you bus was full with no power we're told to wait in the bus until the heat was unbearable so we waited along the side of the road for maybe about 3hrs. When local school buses were dispatched by authorities not greyhound to rescue us. Our safety was on the line for failure to maintain your buses. So we're transported to a flying j truck stop where we wait another 1hr or so when we're picked up by a replacement. Head back to the stranded bus to retrieve are bags in the dark. Now as the trip went on we ran into some rain in tulsa Oklahoma when the roof started to leak water. Same thing bus i rode in to Chicago bus had duct tape on roof to hold leak but even that didn't stop it. Another passenger amazingly had red duct tape with him and handed it out to other passengers to seal the leaks. I go in to Chicago terminal asking info about departures not knowing he was a driver that would eventually take me to my destination. Well that driver had advised me if i wanted to get to my destination to buy a ticket from another agency to get there earlier. My entire trip was supposed to be 33hrs mcallen 12:30am- markham il 9:25am 5/29/18 ended being close to 48hrs. Now mind you i was traveling across the country for work that i almost lost due to your negligence.

05/14/2018 was to check in at Springfield, Ohio bus stop for Greyhound Lines. Was to depart at 8:50 AM. The stop in Springfield did not have a building to wait in and the temperature was sunny 72 degrees. I have pictures but not able to transfer them from my phone at this time. Goodwill store next door had donated 3 chairs so people would have something to sit on. They also made handwritten signs so people would know where the bus stop was. The laundry down the way let people use their bathrooms since none are provided at the bus stop. No phones nearby unless you went into a business and asked permission to use the phone. At 9:10 I called them to check where the bus was and was informed was in Columbus, Oh would be at my stop in an hour. The bus did not show so I called again at 10:10 AM and was advised bus was canceled and had not made it to Columbus, Oh was still in Pa. I asked for a refund. I had purchased a round-trip ticket and was advised could not get a refund until the date of return trip passed to be sure I didn't use the ticket. My daughter had to drive me to Washington, Il from Springfield, Oh so I could get to my destination on time. I contacted the company the day after my assigned return date for a refund and was advised after so many minutes that it would be 7-14 days before placed back on the card I used to purchase the ticket. I feel the company could have done something in advance to let me know that the bus was not going to be arriving to pick me up. I also feel they are not a reliable source to get to a destination on time. I was very disappointed in their service. Personally, a refund is not enough to satisfy my disappointment.

I purchased a Greyhound ticket from Atlanta to Orlando but the online booking system got my travel dates wrong. I tried to request to change the dates by calling customer service but was instructed to call the station office in Atlanta GA. I called the office and after waiting for nearly 30 minutes I was connected to a Greyhound customer service representative. She advised me to go directly to the station and speak with someone who could try to resolve the matter and hopefully permit me to change the ticket without paying the $20 fee. I went to the station and waited for an hour with no help whatsoever from the Greyhound staff. They were extremely rude and not helpful at all. I called them again after leaving the station and was attended to by a rude customer service representative who told me since my ticket is non-refundable and even though the online booking system got the travel dates wrong, they couldn't do anything because that is the greyhound policy and I still have to pay the $20 fee to change the travel dates. Why is Greyhound penalizing their customers for mistakes that the company is doing? Greyhound should revise their unfair exchange and refund policy and improve their customer service representative at their call centers and staff at the station.

The lady behind the counter should not work in customer service. She has the personality of a mentally challenged gorilla and questionable hygiene too boot. she tried to get me to catch an early bus to LA from the Fresno CA station. I already have an 8 hour layover and if would have doubled. I have a 15 year old riding an Amtrak at 530 am and didn't want to leave her in a questionable area overnight. The lady force us to leave. Refused to let me use the restroom even though I am a ticketed passenger. I will not use greyhound again until people like her are reprehended for their unsatisfactory work behavior. I am also considering obtaining legal counsel unless this employee is held accountable for her behavior.

Good Day -

I am a commuter taking the bus from Mt. Laurel, NJ. It would appear that every Monday morning the bus is late. I am normally on the 6:30 am going to NY. Today, there was NO 6am, 6:15am nor 6:30am. The bus line today had approximately 85 people on line. This is unacceptable. My monthly pass is close to $400. and this is not the service that is expected. As a customer I am expected to get to work in a timely manner. I do my part to get a scheduled bus to make it to work on time. However, because of poor planning and inconsideration for customers...buses show up whenever it's convenient for the drivers.