Greyhound Lines
Reviews and Complaints

I am a first time customer and my first ride on the gray hound buss. I purchased my ticket in toronto ontario. At first it was ok I thought the ride was going to be fun. after an hour of ridding the bus we had to ask the bus driver to get some air cerculating. seems like the drivers are always grumpy. I got on the buss in Toronto Ontario and starting heading west. on my 3th (second day on the trip) at around 10pm the driver did turn on the air so we can breath because he said someone was smoking on the bus. he told us that if someone doesnt come toi him and tell him who was smoking he would leave the ac off and have no air cercualtion

On Sept. 28 2017 I shipped 3 suitcases from Baton Rouge LA. to San Bernardino CA. I was never asked if I would like to purchase insurance for my bags. I was told that my bags should arrive in California by the 4th of Oct. 2017. My first bag arrived the first week of Oct. My second bag and third bag were shipped separately and were due to arrive the second week of Oct. I continuously checked the status, only to find that my luggage had been all throughout the west coast. Finally my second bag arrived the end of the second week in Oct. I finally filed a claim loss the 2nd of Nov. Since then I have been ignored and every time I call I'm given a number that is no longer in service. I have had to drive 40 mins each way to the station. Nobody has been able to address the situation. I have never been issued a claim number. It is now May 4th 2018. Still to this day I am the only way that does anything to locate my baggage. I will never use Greyhound Services again. How hard is it to close out a claim and take responsibility for their actions. I would not recommend any of their services. I just want my luggage or my money back.

Confirmation number: [protected]
The bus was supposed to leave Dallas to San Antonio at 3:30 AM 4/27/18. We stood in line from 2:55 AM until 4:12 AM before an announcement was made that the bus MIGHT show up between 5-5:30 AM and that we had the option to retain our place in line or sit down. No other explanation offered. While sitting in the bus station I noticed that there was an employee pushing around a cleaning cart and would periodically put a wet floor sign down, do a little spot mopping there then move on. He closed the women's bathroom for 20 minutes. I believe someone went in to replace the toilet tissue dispensers only because when I entered the restroom it looked and smelled s if it hadn't been cleaned this year. The floors were streaked black, some dried trails of mop water, other areas where patrons walked while the floor was very wet. The toilets bowls have not been scrubbed this year and the seats were not clean. What did the guy do in the bathroom for 20 minutes? The "security" lady walked around after 5 AM waking up the people who were sleeping in the corners on the floor. I'm not sure if they were patrons or homeless people because everybody did have luggage. The bus finally arrived at 5:29 AM. We left at 5:38 AM.

This late bus costed me more money than the ticket itself because I had an appointment that a deposit was placed for in San Antonio, fortunately the lady understood but did not give me a full refund on my deposit and did not fulfill the appointment as that she had other on time customers. I did call the Greyhound bus customer service to complain and was offered a $12 refund or a $20 voucher. I haven't ridden on Greyhound since 1994 because the cops were chasing a lady in the Memphis terminal who made it outside so the officers outside just starting macing her and I was maced in the process. I will NEVER willingly ride Greyhound again. When I don't want to drive short distances, Megabus will definitely get my money.

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---------- Forwarded message ----------
From: Kristine R
To: [protected]@greyhound.com
Cc:
Bcc:
Date: Sat, 28 Apr 2018 20:32:56 +0000
Subject: Driver intentionally left passengers behind.
This is bus 4702 Sat April 28th. Around 3:00 pm driver made stop in Nashville TN. Driver did not make any announcement. Myself, the driver and several passengers exited the bus. We noticed that the driver was aggitated but did not know why. Driver used restroom, purchased something at counter got back in the bus and began to pull out of the lot. Another passenger alerted me that the bus was driving off. Three of us ran for the bus and made it but one got left behind. When we got back he said "If it's not a scheduled stop don't get off. I said how do we know if it's a scheduled stop or a rest stop? He said he'd announce it. Unfortunately for the lady he left behind he did not announce not to get off the bus. We told him he was leaving someone behind, but he just kept driving.

My case number -13512 I took a bus from Kalamazoo Michigan on april 16 2018 8:45 pm to Sacramento California. My trouble started in Denver Colorado boarded my bus 9:25 am it took us along time to leave once we were already boarded do to bus driver telling us we smelled not to use any purfume people were kicked off bus do them apparently smelling. a few hours into the trip we had to pull over and sit on side of road after much debate the driver told us we were going back to station in Denver. As soon as I got There I got in line to get reissued our tickets. when I got to the counter I handed the manager my tickets for my son and I. I was reissued a ticket for myself not my son. I handed the lady my original tickets and was not given my originals back. once I realized she only gave me one ticket not one for my son I got back in line and tried to get a new ticket for my son the manager told me I was wrong she already reissued my tickets and to get off her ticket counter, of course I did not have my origanals to even prove I had a ticket my my son. I took a breather came back and explained to her she had my originals she admitted she was wrong and issued my son a ticket. I informed her im 5 months pregnant and have a 3 year old boy with me I only packed enough food for my tip may I please get a food valture she told me they dont do that. I was supposed to bourd at 12:45 am my bus was delayed not to mention a hole day almost 24 hours of delay and hungriness already. when I got to Vegas the staff immediately screamed in my face and was in me and my 3 year old sons face I have never been so disrespected in my life. I was not being slow did not give them any kin d of reason to scream at me its like wow do they get paid to verbally abuse pregnant women and children. when I got to LA I was a re boarder and I paid $428 dollars or $433 dollars for a ticket I paid for my son to have a seat he is over 2 so legally supposed to have a seat Im 5 months pregnant and my son had to ride from LA to Sacramento on my lap my son is a big boy Im a big girl with a really round belly this was very painful. we arrived at least 40 minutes late in Sacramento by then my ride left and had to comeback I talked to every bus company involved in this trip greyhound said it was not there issue after 2 hours on phone hung up on 3 times I was very patient in the end I gave report and was offered $3 dollars for a one hour delay nothing for the physical pain verbal abuse and no food I tried to call to talk to supervisor and was given complete run around. I am a human being not a dog what kind of service is this I would like my n$428.00 dollars back.

I was in Bridgeport waiting for the 2 o'clock bus to new haven the bus was so late it didn't arrive to Bridgeport until 3:30 knowing that he is late (driver) you would think he would quickly board the bus and continue the journey. He didn't he walked around and pretending to act as if he wasn't late and as if we where not waiting to connect onto our other buses everyone told him we needed to be leaving because of our connecting buses in new haven instead of him getting on the bus he continued to walk around and ignore the fact paid costumers had lives too now I have to wait in new haven for an 8 o'clock bus in which doesn't come for another four hours because of your unprofessional driver. It's ride and inconsiderate that these drivers don't care about how late they are.

I am sitting at this time on busb1556.I began my trip in Longview, Texas.Traveling to Frankfort, KY.Im now in Jackson, Mississippi.First off, this bus is 2 hours late.The first bus driven by bus driver Patricia is a rude, un professional and has a horrible dirty mouth.That bus was 2.5 hours late.We then proceeded to a Truck Stop between Longview and Marshall texas.20 mins into our trip.A young man was on the wrong bus.The driver turned around and went back to Longview.The man ran in the terminal and came right back out.Got back on the bus.He WAS on the correct bus.This driver did not even know he was where he should be.Furthermore I am now sitting on a bus and there is some reason why the bus keeps dieing.I letting you know this has been the worst bus ride of my life.I will persue this to the furthest of my ability.Greyhound is run by unprofessional, low class people who have no business in customer service.Also Patricia the bus driver whenever we stopped for a break stood around and smoked her cigarette by the bus with the passengers.There one of our planned ten minute stops became 18 mins.I know I timed it.I really think this company needs to regroup get new management because it's evident Greyhound is just a mutt with fleas.

On April 10th, 2018, I woke up at 4am. 😊 I left around 5am with my luggage, walked to the bus stop, and caught the city bus to the MARC train which took me to Union Station in Washington DC. From there, I caught the redline metro to Silver Spring Md and caught a city bus to my doctors office.

I had rescheduled this appointment at this location for the 10th since I was traveling south anyway and had already purchased a round trip ticket from greyhound to get to my daughters recital in Central Virginia . After my appointment, to avoid any city bus delays, I took a cab to greyhound which was only about a mile away, but I wanted to make extra sure I arrived with more than enough time to print my ticket.

Unfortunately, I could've saved my money and caught a city bus because greyhound was an hour late leaving the station. We were supposed to leave at 11:45am. We didn't leave until about 12:40pm. Certainly, a one hour delay would not have caused me to miss my daughters recital.

We leave the station and a few minutes later, pull over then return to the station. There is something wrong with the bus. Another bus was called to carry us to Union Station where we would transfer to continue traveling south. After about 20 minutes, someone arrives to check the bus, flips a switch, and the issue was resolved.😳

Things happen. Some things are unavoidable. Everyone knows that. But this delay was due to a lack of knowledge. I could have made her recital after all.

So I'm in the station weeping and requesting a refund. The attendants were very compassionate, very concerned and were working on my refund. The driver rushes into the station and asks if I'm going with her. She says she is only about an hour behind and it would only take a couple hours to get there. On the bus, she states there is normally about an hour layover in DC, but the driver will probably just drop off customers, pick up customers and keep going.

Yes, things happen beyond our control. That's common knowledge and completely understandable. But this was not an act of God. It was avoidable. In addition, yes, timeliness and proper planning are important if you want to arrive in time. And no, a one hour delay would not have caused me to miss her recital. But a 3 hour unnecessary delay did. Her first year at the university and her first recital for which I had planned my entire day around to attend, and I missed it unnecessarily.

Needless to say, I was very upset, frustrated and hurt. I called the greyhound customer service call center in Dallas, Tx to report my grievance and was told they would only be able to refund 3/4's of my ticket and give me a voucher for the return ticket which I did not use. Lol There is no way I wanted a voucher to take a future greyhound bus anywhere.

I requested to speak with a supervisor and was transferred to Mr. (first name)Arteaga, #3414, from whom I not only requested my round trip refund but my cab fares as well. #3414 explained he would only be able to offer the full refund of the first trip. He also stated there was no one else in the building that I could speak with regarding this matter, and no one I could contact outside of the building.

I got up at 4am to make my daughters recital. My entire day was planned around this trip. Due to negligence on greyhounds part, I missed it. I lost not only the proud opportunity to see my youngest daughters freshman year first recital, but also the round trip fare, cab fare and ended up paying an additional amtrak fare to get back.

Floor Supervisor, Mr. Arteaga, showed no compassion, and no concern and offered no resolution to my grievance other than the full fare of the first trip which he said he could not refund unless I accepted his resolution/offer. As I told him, I was not accepting any of that. I disagreed with his resolution, and I was not accepting it. Nevertheless, I told him to do what was in his ability to do, and I would do the rest to make sure someone paid for that experience.

I can not get the time I lost back. I can't get the opportunity to see my daughter back. I can't backtrack and avoid the pain I was in dragging these bags around to make a very important event that greyhound caused me to miss. In fact, upon arrival to my daughters school, I had to put my leg brace on and I'm still in pain today. They can't pay me for that. They can't pay for what I sacrificed to get there.

I will find someone at greyhound or beyond who will look into this.

hello I was a passaenger on the bus on march 31st 2018, I got on the bus around 10 am from Huntsville Alabama and was supposed to stay on that bus all the way to Cleveland ohio until 250am. we got off at cinncinati ohio and had a 45 min layover due to clean the bus and change drivers. the driver did not check in at the station so they couldn't call the bus when it was ready instead they switched drivers and left me and 4 others behind with all our luggage behind as well. no announcments what so ever. luckily a fellow passaengers sister got my bags and brought them to me in cinnicaiti before I left for Columbus at 225am. I had to a get a whole new route and it added 9 hours to my trip. I was suppose to be in buffalo ny at 835am april 1st 2018 instead I got here at 545pm april 1st. im high disappointed. I have to take this bus back to Alabama in two weeks was wondering if there was something you could do. email me at [protected]@yahoo.com please and thank you.

Its is now 11.20 was supposed to board a 10am bus, bus is late nobody came to tell us. Only a 10.30 they advised us the bus is going to the depot to be checked and cleaned. Shocking to say the least. My first two experiences were just as horrific, broken seats and cockroaches. Shudder to think about my next trip if ever. This is not customers service at all. Very bad.

03/26/18, I purchased my sister a ticket departing at 11:15 from Albuquerque, NM to Conroe, TX. This bus is delayed 9+ hours with no refund option, no accommodations, and just rude customer service. How is this ok? I understand unavoidable things happen but how is not giving a refund not or offering any type of accommodations (food, hotel, blankets) ok? I could've rented my sister a car to travel and be home before the bus arrives.

Date: Mon, 19 Mar 2018 22:25:05 -0700
Subject: Complaint against loading employee (urgent)
I want to start off by saying that my trip was delayed several hours. When our replacement bus finally arrived at the los Angeles location, the female employee loading the bus was very rude and threatened to not allow me to ride. I said nothing rude to this lady. Unfortunately I was unable to get her name and employee number. However, she was an African American lady and was boarding passengers in the "H" and "I" dock at 10pm March 19th 2018. She was also very rude to a fellow employee who only came to relax the situation. I'm am filing this complaint in the hope that something gets done about the way the security guard and I were treated. The next few people she talks to like that aren't going to be as nice as we were.

1pm schedule depart from Orlando Florida, 45 minutes late on depart from Orlando(no information given attempted to call customer service, rude and uncooperative), bus break down in Byron GA, uber driver killed as he got out of his car he was hit by another speeding driver/hit and run, mile marker 149 as we were waiting for bus repair and new bus transfer due to mechanical issues(starter/electrical/smoke/driver drive hours) arrive in ATL GA 2am(scheduled 915pm), no food since 6pm(tifton GA) no food in ATL bus station, would not cook and no accommodations, new bus depart at 445am(supposed to be 1215am originally) to STL delayed again, waiting...

Angel employee ID-3321 greyhound customer service

My husband is stranded in Beaumont Vidor, Tx. His 2:35 bus broke down and no one seems to know when help will arrive. He will end up missing an important appointment because of this. I am also frustrated because the costumer service line 214 849-8966 didn't have ANY information to offer and the guy I spoke to told me to try another number. Guess what? The number he gave me was the same on I called him on! I even looked the numbers up, called 800 231-2222 and the automated voice told me to call, you guessed it, 214 849-8966! How unorganized is this? Won't be using greyhound ever again!

I was making a return trip from Toledo, Ohio to Youngstown, Ohio on March 4, 2018. I had a flexible ticket which meant I didn't have to pay for an extra piece of luggage. The agent working the desk was extremely rude and didn't understand that I had already paid for that. He was nasty because he didn't see it on my ticket and had to write out by hand, another baggage ticket.

If that wasn't enough, the bus was going to be almost an hour and half late that I was to be on and they didn't even announce that. I had to see if they could find me another bus and were rude about that also. There was no way that any buses were going to meet my connecting buses and I would have been stranded.

This is not the first time this has happen to me at the Toledo, Ohio bus terminal and wish that they would train their employees in customer service.

Last June I filed a claim at Dallas bus station for a lost suitcase that simply didn't arrive at my destination. After several calls over the course of six months, my claim turned out to be unsuccessful because I didn't have a 'bag claim number' (something I was never given in the first place).

Anyway, I've given up fighting that battle. However, in order to now claim on my own personal travel insurance, I need written confirmation from Greyhound of the outcome of my claim. I currently have no written correspondence from Greyhound that I can provide my travel insurance with, as everything since June has been handled over the phone.

I was told on the phone by a member of its baggage department (number +12148498966) that Greyhound doesn't send letters overseas (I live in the UK), but that an email could be requested and sent within 3-5 days. I received nothing and have since contacted them several times on the phone only to be told that the situation is being 'escalated' and to call back. This has been going on repeatedly for two months, today being the most recent. I've followed this up with three emails to customer. [protected]@greyhound.com that have not been replied to.

All I require is a written confirmation of my claim outcome. That's it. I don't think it's much to ask. This has dragged on for nine months already and I desperately need to move forward with my travel insurance company.

The bus driver comes and picls us up but then tell us all to wait for the next bus because a person in a wheel chair didnt wamt to get on because she felt she didn't fit i don't see why the driver would make everybody get off and wait for another bus
The bus number was 60764 the lady was very rude and not only that she was supposed to be at tropicana at 3:10 and she made it here at 3:20

Hi my name is Terri Carter. I am now a former student at Greyhound. The buses that they're using for training is a danger to everyone. I was release because I refuse to drive a bus that was a hazard to myself and others. The bus that I was driving had more than a 2 inch play in steering wheel. Plus the transmission is going out so every time I started to come to a stop, it would give a really hard push from behind. It kept pushing the vehicle. Not only that, the Governor cutout exceed the maximum cut out of 140psi and I pointed out to them that the Low air warning did come between 55-75 PSI but they still forced me to use the vehicle. Seat was not attach to frame which cause me to slid forward when I brake. The trainer knew it, but I still had to drive the bus, the hub seal had leakage oil leak. The Bus number is 6538. Its a DL3.
The other vehicle that they made me use is a DL3 Bus number 6608. Blinker not working, the bus lean to the right side, oil leaking from seal, seat not attached to frame, smoke coming out from the rear, leaking oil from under the bus, plus missing M7 fuel card and M27 last repair on bus.
Greyhound is endangering the lives of students and innocent people.
Other students have been having the same problem.
They have trainers who are giving out incorrect information. They trainer Emanuel Dy, told me and other students that it was OK to leave a passenger in his wheelchair on the ramp to smoke. Gave us incorrect information on how to use the lift in order to service ADA passenger.
It may have been a good idea to keep some of those who have worked there for awhile, but they no longer know who to teach us the Air brake test. Some are at least 65 or 70 years old.
I shared with the director of the school, but nothing hasn't been done.
I even shared with the hiring person of drivers and I haven't heard back. I took the time to even video tape the instructor.

We bought Greyhound Canada online tickets for 3 persons from Toronto to Ottawa which was scheduled to depart at 11.30 am on 27 December 2017. When we were about to board the bus, my husband saw that it wasn't the Greyhound bus Canada rather it was Canada Coach bus. When we asked why we are provided different bus, they said it has same facilities as the Greyhound bus. Since we had to travel to Ottawa on an urgent basis, there was no other way than to board that bus. The experience was horrible! We bought the express tickets for grayhound which should have extra leg-room, Wi-Fi, etc. But the Canada Coach didn't have any of these. On the other hand, the heating or air condition system was so suffocating and at some point, it was too hot inside the bus to breathe properly. My child vomited 2 times due to this problem. That's really disappointing from such a renowned coach line as Greyhound Canada. I just want to take the opportunity to address this issue to the respective authority of the Greyhound Bus service. Please do not provide other buses if you cant afford the same quality as Greyhound bus.

While trying to print tickets out of the Kiosk, we were redirected Several times to customer service. They were very rude and chose not to hear our request for help to print out our tickets. And to add to it, out 11a.m. bus leaving Chicago to Des Moines Iowa was 2 & 1/2 hours late. No one updated us or tried to offer assistance trying to see why it was so delayed.
One of the agents name was Barbara and the other had White Braids, dark complexed with a very bad ATTITUDE! She told my husband to "shut her door!" This is the worst bus terminal!