Greyhound Lines review: Bus service Mcallen Tx to Harlingen Tx Dec 17, 2024, at noon time

We had reserved two front seats, paid, on the McAllen Tx bus to Harlingen Tx on Dec 17th, the 12 noon bus to Harlingen Tx. There was a Greyhound employee seated in my reserved seats and he refused to move when I told him that I had reserved those two front seats for me and my wife. He was arrogant and totally rude, refused to move, told me that there were plenty of seats for us to sit down. He was a Greyhound employee and was riding free. Arrogant and rude to the core. He paid no attention to my telling me that I had reserved and paid for those two seats. Further, he actually occupied all four front seats on this bus and had luggage on the seats, told me to sit elsewhere, refusing to move the luggage for us to sit down on the other front seats. This action on his part was totally uncalled for, employee showed total disregard for paying passengers that help pay his salary. He should be Fired ON THE SPOT. The driver knew this employee and they did a lot of talking. We told the driver of the incident. I sincerely hope that Greyhound will take adequate action to prevent this type of occurrence in the future by firing this employee. Is it any wonder that people have a low opinion of Greyhound!