Greyhound Lines
Reviews and Complaints

My Trip started at 4:20 am on 8/15/2018 Leaving Houston Tx. To Atlanta Ga by 6am the bus got a flat and we waited 3 hours for help then that made us late for next bus that had us stuck for 7 hours in mobile Al. From 4:30 am until 12:45 am Then finally the bus came then we get to Montgomery Al at 3am we are told to line up inside to reboard only to be told we didnt have a drive and was stuck there until 10am without water or food, Im a Disabled woman the was trying to to a family matters funeral that I was late meeting up with family for and due to all the delays and being stuck in uncomfortable and very cold buses and bus stations ...This was a very bad trip for me and i have had only one other time my trip was bad when everything i own was lost and was told it wasnt nothing they could do back in 2009, yet i decided to use grayhound dozen times after, I just had an trip in july that was great but this one 8/15/2018 was terrible and feel something needs to be done about these delays and people being abandon in the middle of the night to freeze it not right when you pay to be somewhere at a time and your stuck for hours and days, Its not right! I travel Grayhound alot and this was far the worst... here pictures of me stuck on cold bus for hours without a driver

My husband is on the 7am bus leaving from NYC to Little Rock Arkansas. The total trip is supposed to be 32 hrs. He called and informed me that he has been stuck in Pennsylvania since 5pm yesterday. The next bus to pick up passengers would not arrive until 3:40am. That put his trip off for more than 8 hrs. This is very unacceptable as he is heading to a funeral and did not need any more stress on top of his problems.

On July 25 I left on the Jefferson bus 4:15 pm(from St Cloud, Mn) and arrived in Minneapolis, Mn. At 7:30 that evening. My bus to Chicago was supposed to leave at 9:30. A few hours later. The clerk at the desk at the greyhound bus in Minneapolis, Mn. Called out on the loud speaker that the bus to Chicago was canceled. I didn't leave Minneapolis, Mn. Until 3:00 the next day. Yes, almost a whole day later in the bus station. I m very upset! So i caught the bus at 3:30 on the 26th of July! I departured Minneapolis, Mn. At 3:3 and arrived in Chicagos greyhound station at 11-11:30 ish. My bus to South Bend Indiana was pulling away as our bus pulled into the Chicago bus station. I waited in Chicago until 7am. I departured Chicago on the 27th of July. I arrived in South Bend, Indiana at around 9:30am! My bus to Rochester, In. Didn't leave until 8:40 pm. This was the worst ride of my life! My anxiety why through the roof! There is No reason it should take two days (mostly waiting at the terminals) to get to Rochester, In. From St Cloud, Mn. I will never take greyhound buses again unless something is done about this. Refund, free ticket, whatever, as long as I know something was done about this! Sincerely one of your Bi-yearly riders, Christina Davey. [protected] thank you. My Confirmation # is [protected]. By the way your company miss spelled my Name on the ticket. I purchased my tickets at Jefferson bus lines with my debit card and my name is correct on my debit card!

Be prepared for 12-24 hour layovers... you read that right. It won't be on your itinerary but you will have it because a bus is always breaking down, running late, whatever which causes you to miss all of you connecting buses and wait a day before the next connecting bus on your route is coming through. Plan to have motel room money ready. I did not, and had to sleep on the floor of the bus station (well tried to but it didn't happen with the constant worry of being robbed as I was traveling alone.) My itinerary said 18 hours trip. Actual was 72.
Customer support at all the stations was poor and very rude. They had zero concern for your well being or safety (they all had a "not my problem, I'm only here for the paycheck" attitude)
When I called to file a complaint and request some sort of accommodation for this trip turning into my worst nightmare, I was informed that inless my layover is minimum of 24 hours (at one time, not total) then they do not offer motel accommodation. (Elderly and those traveling with children... keep that in mind!) You are expected to sleep sitting up in a chair or lay out on the dirty floor surrounded by others like sardines.
I wouldn't even give greyhound 1 star but I had to here. This was my first and last time traveling via bus thanks to this horrendous experience. I truly hope that Greyhound Corporate reads this and takes it seriously. My heart was saddened looking around your bus stations at all the people sleeping on top of each other like a Nazis concentration camp. Sorry to put it harsh... but it was my first thought to comparison.

On the way TO my destination, the bus broke down and we waited under a tree for over an hour for a replacement. In July. On the way BACK from my destination, EVERY bus was 2 hours or more late at the station. EVERY BUS AT LEAST TWO HOURS LATE. That should have been a clue that this company isn't as together as they want you to think. They also lost my luggage and phone representatives aren't allowed to take complaints and will instead tell you to call corporate.

Departed San Antonio today Aug 5th 2018 at 9 am. Raining on the way to McAllen. When we arrived went for my luggage soaking wet. New clothes and items from my trip to California ruined. Had 4 luggages 2 were soaked. I hope u can resolve this because some items were my dads who recently passed away. I have always travel by grayhound and never had a problem like this happen even when it was raining before. Thank You hopefully this can be resolved.

August 2, 2018 New York Port Authority to /Atlantic City (Round trip ticket) to
Caesars which canceled my hotel reservation.

1) All kiosks non-operative therefore cannot print out pre-purchased tickets.
2) 6:00pm bus delayed until 8:00pm
3) 7:00pm bus delayed until 10:00pm
4) No idea about 8:00 pm bus
5) 11:30 bus (my bus) delayed until12:45pm - arrived 3:00am.
6) All yellow vest jackets either lied about accidents in tunnel or ran form questions.
7) Needless to say ABC, NBC, WPIX had reported on the horrific conditions of Greyhound 3 days before unknown to me at the time.
What did they do to improve?

Laidlaw who runs Greyhound taken over by British company U.K. First Group.
What does that tell you about the inconsistency of bus operators, customer service
and timely schedules which when we called - someone in Philippines answered and then hung when they had no answers. Even this complaint board is outsourced.
This is not the first time but my feeble attempt at giving it another try.
Ugh! No more.

Needless to say my last trip w/Greyhound. Not the childhood pleasant, trips I remember. Younger customers joined together (4) and shared a Uber $55.00 ea.

Case#225764 I requested refund and compensation for the funds we had to spend due to the issue caused by GREYHOUND. We are very much upset with that fact that I sent certified mail that was ignored and I had to call 8/3/18 a full month later attempting to get this issue resolved. I spoke to Rauline on 8/3/18 that stated she can only offer $60.00 refund. Your bus broke down and we had a medical appointment in Columbus GA and had to be there @ 11: 30 am. We had to pay out of pocket expenses to get to the appointment on time yet all we are compensated for is $60.00. I do not agree with this. Do the math and what we were charged to get to our appointment on time and tell me if you think $60.00 was sufficient. We paid $150.00 for the tickets and had to pay an additional $200.00 to get to the destination. If i cant get this resolved, I will be filing a CFPB, BBB, and hiring an attorney about this.

I shipped a package from Rochester New York to Brooklyn New York that would only take a few hours. 8 Days Later it still has not arrived I was not allowed to file a claim until one week later 5 business days so the speak. The GLI number on the receipt is not a tracking number it is a number that is scanned once it arrives at its destination. I called Rochester ny and brooklyn. I was put on hold for 45 minutes why person told me she was going to go look for the package and then one another person came back on she said hello Greyhound may I help you so the other person just blew me off.. how could Greyhound lose a package that is only supposed to be on the bus for 3 hours

My daughter has taken greyhound quite a few times. Buffalo, NY is where most of her problems have been. Workers were rude to her. Buses are always late, sometimes no driver, driver assuming he's driving to Canada when he's only supposed to be going from Buffalo to Syracuse, driver gets off wrong exit so he backs up back on to the interstate! All I have to say is if you can take Megabus... TAKE IT! My son used Megabus for 5 yrs. I think it was late once and that could have been due to bad weather and once because the bus broke down. It's also less expensive and the fee for changing your ticket isn't $20!

Had a route set for grey hound to take me from Kitchener ca to Georgia Augusta. Paid online bus was supposed to leave at 8:50 and get me to Augusta Georgia at 2:10 pm the following day. Sat 28th July to 29th. I was supposed to arrive at Detroit at 2:30 the bus ended up being half an hour late exactly at 3:02 I asked the driver to call ahead and he refused. My bus left me because grey hound was 2 minutes late for their own bus. I had to wait 6hours 15 minutes till 9:15 based on their reroute after having to argue with the management who was trying to make me pay for another ticket. The bus came late that night still at 9:45 departing roughly 10. The customer service was appalling throughout. Very dissatisfied with how I was treated I got to my destination 6 hours past when I was supposed to on an already 28 hour commute. Itenerary [protected] is the one that was horrid.

I had booked a round trip ticket from Dallas, TX- Katy, TX July 25-July 28 2018. Firstoff, I clicked the wrong button by accident and had to change my travel time, which I was charged for even though it happened within minutes. On my way back the Greyhound bus did not come to Katy, TX at 8:30am. I called customer service and was told it was running 3 hours late. I was instructed to call the bus station in San Antonio that it was coming from and the man on the phone said it was running 15 minutes late. By this time, I had been waiting over 45 minutes and get a ride to the Downtown Houston bus station. Once on route, we had about 4 different stops that I was unaware of and arrived in Dallas over an hour late.
I did not receive any email or notification that there would be a delay and I was not told about the multiple stops on the way going back. I am very disappointed with the services provided by Greyhound and the staff I spoke to on my trip were very rude. I will not be riding with Greyhound ever again.

I left work early to catch the 4 o'clock 7/271/18 from NYC to Washington DC, was waiting in line 20 minutes early as instructed. At 3.55, 1-19 of the 4 o'clock bus passengers got on the 3.30 bus and left. The lady said the 4 o'clock bus was on way to take remaining passengers. We left Port Authority at 5.14 thus hitting rush hour traffic and heavy rain. Bus number 88046
But to delay things worse we stopped at a rest area in Delaware, driver said 10 mins, was 34 mins, and he was the last to leave the food area? Bus smelled of urine, WiFi didn't work? Charging points didn't work?
Still on bus 11.15 still not in Washington

I am a student at queen's university. I booked the ticket from greyhound.ca (to go to Detroit, USA) on Apr 10, 2018. On that day, there were some issue with their website
which make me book and pay for three times ($80.80*3). After that I've called the customer service, they said the will refund the money two miss booking back. I waited about a week, then, I get the refund but just only for one ticket. From then till now, I'm still waiting for my last refund. My case issue for greyhound customer service is 148596.

I purchased two round trip tickets a couple of days ago two tickets from sacramento to SF. I tried to get a refund when I found out that my daughter (the other passenger) would be working, even though she requested the day off.
I was told that I would need to pay 20 per ticket to get a new date. I was willing to pay this but my daughter works. I wanted to put my name on the new tickets but told I couldn't. I don't understand first why don't you make customers happy. You will be able to resell my tickets. I would be okay with your company and you would get a loyal customer. Instead I am frustrated and only want to share my frustrating experience with others.

Ok so I had a pretty desert trip minus the 12hr delay in Atlanta. It was my daughter and I traveling from Norfolk Virginia to Pensacola Florida. When I got to Pensacola on Sunday march 4th my 2 checked bags where nowhere to be found. I called every transfer point from Norfolk to Pensacola and nothing. Called for weeks did a claim and a tracer and waited for mos. Only to be told my claim was denied because I did my claim after the 30days they said I had. Ok never at any point in the last 4 months was I told anything about 30days. When I called Dallas in march they sent my claim form wasn't told then, when I called any time after then wasn't told 30days. When I placed my claim wasn't told that it was after the deadline. During the 90days I never got a call or letter tell me im claim was past the deadline. Im out important papers, meds, and clothes for my teen daughter and myself. It wasn't ever about the money I just wanted our stuff but now im pissed and want my money.

Hi there my name is roger, i order a 63 plymount car door, it git shipped out on 7-3-18 and here it is 7-20-18 and i still haven't got it...And the greyhound express number [protected] that we have been calling every day to fine our door and they can't tell us where it is even at...I payed $275.00 for the door and to have it ship...Come body need to fix this before i get my lawyer in on this...My tracking # [protected]...My home # [protected], , , , , some body needs to call me...

Shipped 7.2.2018 from wilmington, de to big spring, tx: 6 boxes - 3 finally landed in big spring ~7/12 or 7/13 and no one can tell me where the other 3 boxes are! As of 7/17/2018!
After research, price comparisons, and lengthy customer service inquiries to learn about greyhound bus freight express, I trusted the company with 6 boxes of toys, clothes, stuffed animals, memories for my two grandsons - who had moved from my home to texas. We followed all the instructions - labels, etc. I even put 2 labels on each box with 1 taped inside each box. I have a list of contents for each box 1 of 6 through 6 of 6.
I asked via customer service (before hand) how long would it take - I was told 7-10 days. I had to ship from wilmington, de (no one told us in advance that that is an "agent" location, i.e. They are not set up to conveniently receive boxes - got a parking ticket there ($60).. Still the counter person was helpful. I thought since I paid in advance and had all my answers I didn't need to bother him. Anyway when the boxes were weighed they were a little heavier but the guy told me I should get a refund - I had paid $336.69 (seven days - station to station) - the attendant in wilmington - said my total was $220.73 (I later learned the "agent" busfreighter's fee is the difference. And yet they can't tell me where the boys' 3 boxes are.
When I call greyhound customer service I never get the same person twice and stories unravel - i.e. If the bus driver doesn't want to pull the cartons off the bus they ride on to another station, also no one told me that big spring is not a 24 hour station (I didn't know if they have a storage unit or something there to leave the boxes in) and that because of that - at one point the cartons were in phoenix, arizona and have bounced back to dallas, texas several times.
Btw isn't dallas their corporate headquarters - I would think that with modern technology *scanning bar codes, etc." and if someone actually cared about customer service - my grandsons would now have all of their books, toys, bibles, clothes, etc. Praying here. And also suggesting no one ship anything of importance in this manner.

you guys advertise free wifi on every bus. i departed phoenix on july 4th 2018 at 8:18am. The bus did not have free wifi you had to pay for it. I am very disappointed with greyhound. That is false advertising. also, The greyhound bus departed from Tucson arizona on july 4th 2018 at 1:45am. The wifi was not working. Please fix the problem or get it off of your website.

Thank you

To Greyhound customer service,

On the 15th of July 2018, I was told that my bus was "overbooked".
I had a ticket for the 6:30pm 15th July 2018 bus from washington DC to NYC. They had to put me on a 8:00 pm bus because the 7 and 7:30 bus was full. I specifically spent extra time and money booking the 6:30 ticket to look through all the scheduled arrivals because arriving back to New York was time sensitive. All I got was a reschedule and I couldn't even take the next 2 buses. I am certainly hoping that the company can compensate for my inconveniences. The least you could do is refund me half the ticket. Please note your tickets are expensive compared to other bus companies, so I expect excellent service for the amount I pay. I hope you value your customers loyalty and commitment.

Please see my attached records for evidence.

Thank you