Omni Hotels & Resorts reviews and complaints 1
View all 28 complaintsOmni Hotels & Resorts - cleanliness of hotel
We stayed at the Omni Dallas TX over the Christmas period. Our room was supposed to be a Deluxe Room and was $189 per night. The room was far from deluxe and smaller than those we had stayed at in the LaQuinta. The cleanliness of the room was deplorable to include filthy vents, shower tiling black with mold and vents that had so much dust and debris that it was starting to hang outside of the vent, The bathroom sink's overflow was black and the mirror;s frame had white marks which was most likely where people had cleaned their teeth and spat thus landing on the frame of the mirror. The staff were very less than friendly and most times looked as if they were falling asleep behind their desk. The Texas Spice Restaurant was grossly over priced and served for the most part fried food very badly presented. I have attached photos. A horrible experience and the money could have been better spent at the Ritz Carlton who are always outstandingly hospitable and extremely clean.
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