The RoomStore

I puchased a sofa and chair set, we decided to pick up the furniture ourselves and did so when they arrived at the store. The person that loaded my furniture was not cautious when placing them into my trailer and as a result he damaged two of the chairs. The store promised a re-order with free delivery, however we would have to wait two weeks more. I called the regional manager the following day and explained my disapproval and how unfair this was to us the customer. I must say I was very collected. He told me that he would come up with a solution and called me later that day with an offer to deliver the chairs on thursday (today 1/27/2011). we agreed. The same day the office manager called us and explained we would receive a call on wendsday with details about the time of delivery. I made arrangements to be here by taking the day off from work. Wednesday night I had yet to receive a phone call, I called the store. The regional manager was off, so one of the Store Managers spoke to me and all he offered was to call me on Friday(of course while I am at work). I was very upset and no longer felt collected! So far I have been transferred from person to person at the store as well as the corporate offices. A manager at the sister store tried to help me the best he could but explained that his hands were tied since the furniture itself wasn't even in El paso, a call which could have changed everything. I am at a loss, Lies and deception are a definate part of the stores practices and in my opinion my family is being held hostage by this unethical system!